Reshaping Community Mental Health Services in a Restructured State: New Zealand 1984-97

The concept of the hollow state has been proposed as a general framework for public sector restructuring, with New Zealand seen as a leader in reforming social and welfare services, including mental health. This article reports on documentary and interview research into the provision of community-based mental health services in terms of hollow state characteristics: privatization, decentralization and flexibilization. The evidence suggests that privatization occurred only at the margins, that decentralization led to significant regional differences in contractual arrangements and services and that flexibilization brought mixed blessings to the agencies involved. Consistent with findings from elsewhere related to hollow state mechanisms, performance assessment and accountability became more difficult. It is concluded that such frameworks are not appropriate for sectors such as mental health where there is high uncertainty and vulnerable service recipients. Recent policy changes suggest a retreat from privatization and flexibilization, and the emergence of a new balance between centralized and decentralized decision making.     

Impacts of Privatization of Customary Land Rights in Zambia: A Comparative Study of Rural and Peri‐urban Locations

In its quest for development, Zambia is pursuing a land policy that facilitates privatization of customary land. This article investigates the effects of privatization in terms of how it shapes people's behaviour and perception of private tenure and related tenure dynamics. Findings have shown that the appetite to privatize land is growing stronger in peri‐urban areas as land becomes more scarce. Furthermore, privatization of land appears to be a threat to traditional political structures as allegiance and loyalty towards chiefs diminish and tension and struggles over land in peri‐urban areas increase. Similarly, privatization of land erodes people's faith in the role that cultural and ancestral beliefs play in traditional land management. Also, people in rural areas tend to favour private tenure more if ‘privatization of customary land’ means allocation of land to outsiders. If, by contrast, the phrase is taken to mean communities registering their own land, peri‐urban communities tend to have a stronger desire to register land. Furthermore, rural communities were found to be less informed about land policy and seemed less keen to be involved in land policy processes when compared to peri‐urban residents. However, rural people may have no reason to inform themselves about land policy until they realise that the policy is likely to affect them.     

COMPETITION AND SAFETY IN UK LOCAL AUTHORITIES. An empirical study

A number of studies throughout the late 1980s and early 1990s were able to highlight economic gains from the policy of Compulsory Competitive Tendering (CCT) in the UK. Claims have been made that this economic gain was achieved by financial savings brought about by deterioration in the terms and conditions of employees. Far less is known about the impact of CCT on the occupational health and safety of direct and subcontracted employees engaged in public service provision. Much of the literature which does exist on the impact on occupational health and safety of privatization generally, asserts that its effect has been negative. This article addresses the question of the impact of CCT on occupational health and safety on the basis of triangulation of three methodological approaches. Although the current UK government has abandoned the CCT process, it has replaced it with a policy of ‘Best Value’, a policy which will apply to all local authority services. Best Value does not contain the same element of compulsion, but it is likely that many of the organizational and commercial pressures introduced by CCT will continue. Against that back-drop, it is concluded that CCT may have exposed pre-existing deficiencies in local authority health and safetysystems. Strategies have been developed to address many of these deficiencies in CCT services. Services previously not subject to CCT will now be required to address these problems and solutions as a consequence of the Best Value regime.     

Strategic Interaction between Governments and Investors under Privatization Programs

This article analyses the strategic moves of governments and investors under privatization programs in a game‐theoretic context. In sequential‐move games of both perfect information and incomplete information, the best response of the strategic investors to observing a slow pace of privatization is to have a low participation in economic activity because of concerns over public policy credibility. This is true even if the government chooses to randomize its action to send mixed signals to the investors while adopting a slow pace of privatization for budgetary reasons. However, the outcome is Pareto inferior to a situation of phased but fast implementation of privatization programs and high private‐sector participation under plausible assumptions. Copyright © 2011 John Wiley & Sons, Ltd.     

台湾公营事业民营化的发展及其对大陆的启示

台湾自1953年公布"公营事业移转民营条例"正式推动民营化政策至今,其历史已超过50年,文章从民营化法令修订更迭历程分析其趋势,发现台湾公营事业民营化的政策朝加强员工权益保障、容许部分民营化、重视公股管理等趋向发展,据此对大陆公营事业民营化政策推动提出5项启示供参考。     

(Rethinking) the measurement of service quality in museums and galleries

Measurement of service quality has been instrumental in making service industries more competitive. The new era of accountability in the museum sector means that if museums and galleries are to be successful in growing visitor numbers and developing greater access, they must learn more about the factors that are important to visitors' evaluation of service quality. The aim of this study is to understand the concepts that are significant to visitors engaging in museum experiences. A repertory grid study was conducted among visitors to 11 prominent London museums; the results suggest that there is greater variety of factors influencing their decisions than is measured by traditional approaches to visitor satisfaction surveys. Copyright © 2002 Henry Stewart Publications     

NPM Can Work: An optimistic review of the impact of New Public Management reforms in central and eastern Europe

Abstract

This article reviews the New Public Management (NPM) literature in central and eastern Europe (CEE) with the aim of assessing whether reforms have ‘worked’. Increasingly, academics have tended to argue against the suitability of NPM instruments in this region. To understand the impact of this much-debated policy, we first propose a classification of the impacts of NPM geared to the realities of central and eastern European states. Then, we use this classification to carefully review empirical studies across the region over the past 10 years. Unlike much of the recent academic literature, we suggest that NPM can work. NPM policy has not always been successful to the extent expected and promoted, but there is enough evidence to show that some of the central ideas in NPM have led to improvements in public service organization or provision across different organizational settings. An adequate degree of administrative capacity, sustained reform over time and a ‘fitting context’ are the main factors that can tip the scale for the success of these management instruments. The article provides a fresh and transparent assessment of a major administrative development in a growing region with implications for other parts of the world that experience similar challenges and opportunities.     

Changing the Rules of the Game

Abstract

This article examines the impact of privatization on the relative bargaining strength of management and trade unions. Findings are based on a study of Ireland's largest telecoms provider, Eircom, which has been privatized since 1999. The privatization of Eircom adopted a stakeholder approach, under which employee share-ownership and management–union partnership played an important role in firm restructuring. Findings show that despite this approach privatization has resulted in a significant decrease in the perceived bargaining strength of unions and an increase in the perceived bargaining strength of management.     

Making Government Volunteering Policies More Effective

Faced with declining civic trust on the one hand and increasing fiscal stringency on the other, many governments have issued policies to encourage volunteering, or to mandate departments and agencies to recruit and involve volunteers in their work. Little research has been undertaken to follow up on these initiatives. This article reports the results of a study comparing two health and social service trusts in Northern lreland with respect to their response to governmental policies to incorporate volunteers into the provision of health and social service care. The study examines the priority accorded by the trusts to the implementation of these policies; the support they give to volunteer administration and management and the missing links in this process.

A central theme of the study is the role played by the volunteer co-ordinator in promoting and sustaining a volunteer programme in the trust. The article first examines the policy context for volunteering in Northern lreland and indicates how policy was implemented in the health and social service trusts. The article then turns to the research design and methodology used in the study. Following a presentation of the findings, the article concludes with a discussion of the findings and their Implications for research and practice in the implementation of statutory volunteer policy.     

Reforming public services: does service logic have anything to offer?

ABSTRACT

This article discusses what service management and the logic of service (SL) can offer to public service management. There are no real inbuilt differences between public and private service organizations and no reasons why public service organizations (PSOs) would be less efficient and less service-focussed and oriented towards service users than private service organizations. Good service management rather than privatization is required to make a PSO more efficient and effectively outward-oriented. Service-focussed value creation management and how service logic can be applied by PSOs to enable them to transform to outward-focussed service organizations are discussed. A change framework is presented.     

Reforming local public services

Abstract

The following article is aimed at analysing reforms in public service delivery and management at the local level of government in Germany and France from a cross-countries comparative perspective. Particular attention is paid to the results and effects these reform initiatives have caused with regard to the administrative organization, steering capacities, and output performance. Two major approaches of reform will be addressed: privatization, contracting-out, and ‘corporatization’ of local services on the one hand and public management reforms on the other. Proceeding from the distinct ‘starting conditions’ of reforms in the two local government systems, the question will be pursued, as to whether there has been an increasingly convergent or divergent development in French and German local service provision, and how these evolutions can be explained.     

Employee ownership motivation and individual risk-taking behaviour: a cross-level analysis of Taiwan's privatized enterprises

Privatization has long been a prevailing strategy worldwide for promoting economic liberalization. During privatization of state-owned enterprises employees are often encouraged, as part of policy design, to become equity shareholders through buying priority shares reserved for them with the goal of expediting privatization and building employees' organizational identification. Using risk-taking behaviour as a lens to observe individual-level entrepreneurial orientations after privatization, this study, in a sample of 328 employees in 14 privatized firms in Taiwan, aims to examine the behavioural consequences of two distinct types of motivation behind employee ownership and the contextual influences on such relationships. Because of the hierarchical nature of the individual- and firm-level data, we use the hierarchical linear modelling (HLM) method to test the hypotheses and find that intrinsic motivation ex ante for employee ownership can cultivate innovative behaviour ex post, whereas extrinsic motivation yields the similar effect only in the presence of a climate of self-determination and the absence of environmental hostility.     

‘McJobs’, ‘good jobs’ and skills: job‐seekers' attitudes to low‐skilled service work

This article focuses on unemployed job‐seekers' attitudes towards entry‐level jobs in three areas of the service sector – retail, hospitality and call‐centre work. The article examines whether job‐seekers are reluctant to pursue these opportunities, and provides an analysis of the motives of those ruling out service work. A range of potential barriers is discussed, including the extent to which job‐seekers perceive the service economy as offering only so‐called ‘McJobs’– low‐skilled, low‐paid jobs with few opportunities for development. However, the article also focuses on perceived skills mismatches, with some job‐seekers arguably over‐qualified for entry‐level service jobs, while others consider themselves to lack the necessary ‘soft’ skills. The analysis is based on interviews with 220 unemployed people in Glasgow. The article concludes that policy action may be required to encourage job seekers to consider a broader range of vacancies and to provide tailored training in partnership with service employers. On the demand side, service employers must address the need for entry‐level positions that offer realistic salaries, decent work conditions and opportunities for progression and development.     

Great Expectations of Public Service Delegation: A systematic review

Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles published in leading public administration journals between 2000 and 2012. This study identifies a discourse with three main categories of justifications: scientists and practitioners expect economic, political, and organizational benefits. The effects associated with delegation are not in line with these expectations. Delegation has inconsistent correlations to outcomes when governments maintain a role in service delivery. Complete privatization is associated with negative outcomes. These results have important implications for the study and practice of delegation.     

Fiscal impact of privatization revisited: The role of tax revenues in transition economies

In contrast to earlier literature, this paper finds empirical evidence that privatization has deteriorated fiscal balances in transition economies. The investigation focuses on the role of tax revenues in explaining the fiscal impact of privatization, as it appears that tax revenue in many transition countries remained lackluster even after the adoption of several tax reforms in the last two decades, and no formal econometric assessment has been conducted of the extent to which privatization has affected tax revenues. Using panel data for 29 Eastern European and former Soviet Union countries, the analysis finds robust signs of a strong negative impact of privatization on different tax revenue sources. The paper also provides some empirical evidence favoring the early adoption of value-added taxes that appear to have contributed to government revenue recovery.     

The importance of values research for nonprofit organisations: the motivation‐based values of museum visitors

Marketing is very important to nonprofit organisations, and museums, being nonprofits, need to consider different market segments when designing and implementing their strategic and marketing plans. Marketing has traditionally been linked to concepts of profitability and providing a competitive edge, however with nonprofit organisations, marketing needs to focus on customer service. To achieve the best customer service, the organisation needs to know what the customer wants. Therefore this paper advocates that research on museums move away from demographic segmentation and factual recall, to psychographic segmentation and values. This paper discusses exploratory research undertaken on the Otago Museum, New Zealand, which looks at the motivation‐based values of the museum patrons. The most important finding in this study is the prevalence of socially oriented values (being with friends and family), whereas traditionally a museum visit has been linked to more individualistic values, such as education and knowledge. These findings have important implications for museum managers (and other nonprofit organisations) in that they show the value of psychographic segmentation. A museum, and other arts organisations, can decide if they will target one particular segment, for example, families, or if they will design their museum with quite different sections that will appeal to different target markets. Copyright © 2001 Henry Stewart Publications     

Towards redressing historical inequities?

Abstract

This article examines women's positions at senior management levels of South Africa's civil service given its affirmative action policy that attempts to tackle women's historical marginalization in public sector organizations. It examines ‘women's empowerment', gender and race inside the public service within the context of South Africa's historical inequities within the civil service, and the post-apartheid government's attempts to correct these. It concludes that women's positions inside the civil service have improved gradually since the demise of apartheid, an initial step towards substantive equality with their male counterparts, but recognizes that much still needs to be done if women are to be represented proportionately in senior civil service positions. It argues that this might help to improve the implementation of gender sensitive programs at various policy levels. Information for this article was gathered from various sources including interviews with civil servants in selected national and provincial departments.     

Airport privatization: A simple welfare analysis

The interest in privatization is not new to the world nor the study of economies, for that matter. The paper contains a critique of both proponent and opponent groups of economists and policy makers who deal with the issue of airport privatization. These groups primarily rely on anecdotal evidence to support their positions. At present, privatization can only be accepted or rejected on the basis of theory, politics, or ideology. In this paper a mathematical model and decision rule based on welfare analysis are developed that facilitate the process for transition of airports from a public enterprise to a private one.     

城市供水业民营化改革的政府监管机制研究——基于对杭州赤山埠水厂监管现状和杭州主城区供水监管机制的探讨

当前,国内供水业民营化改革方兴未艾,鉴于供水业是全局性、先导性的基础产业,供水业民营化改革对政府相应监管机制的调整和完善提出了更高的要求.本文以杭州市对赤山埠水厂特许经营权转让后的监管和杭州市区供水监管机制为研究实例,对供水业民营化改革的监管现状、存在问题及原因进行了分析,在此基础上,建构在一个城市范围内基于有效竞争的供水业民营化改革的监管模式,阐述理论依据,分析关键环节,提出相应支撑性措施.     

Delivering Flagship Projects in an Era of Regulatory Capitalism: State‐led Privatization and the London Olympics 2012

Much of the urban studies literature on the London Olympics has focused on its social legacies and the top‐down nature of policy agendas. This article explores one element that has been less well covered — the contractual dynamics and delivery networks that have shaped infrastructure provision. Drawing on interviews and freedom of information requests, this article explores the mechanisms involved in the project's delivery and their implications for broader understandings of urban politics and policymaking. It assesses contemporary writings on regulatory capitalism, public–private networks and new contractual spaces to frame the empirical discussion. This article argues that the London Olympic model has been characterized by the prioritization of delivery over representative democracy. Democratic imperatives, such as those around sustainability and employment rights, have been institutionally re‐placed and converted into contractual requirements on firms. This form of state‐led privatization of the development process represents a new, and for some, potentially more effective mode of governance than those offered by traditional systems of regulation and management.