Effects of people-centred factors on enterprise resource planning implementation project success: empirical evidence from Sri Lanka

Extant literature suggests people-centred factors as one of the major areas influencing enterprise resource planning (ERP) implementation project success. Yet, to date, few empirical studies attempted to validate the link between people-centred factors and ERP implementation project success. The purpose of this study is to empirically identify people-centred factors that are critical to ERP implementation projects in Sri Lanka. The study develops and empirically validates a framework for people-centred factors that influence the success of ERP implementation projects. Survey research methodology was used and collected data from 74 ERP implementation projects in Sri Lanka. The people-centred factors of ‘project team competence’, ‘rewards’ and ‘communication and change’ were found to predict significantly the ERP implementation project success.     

基于制造业ERP构建企业多层数据仓库

文章针对目前制造业ERP在决策支持方面的不足,提出了基于制造业ERP构建由标准数据仓库、多维数据库和数据挖掘库等组成的企业多层数据仓库体系框架,阐述了该体系框架的构建方法和过程,并分析了一个应用实例。     

论ERP项目的审计

本文从“审计学”的概念、角度出发,探讨了ERP审计的理论基础、独特审计职能、审计对象、审计证据等问题,构筑起ERP审计的理论框架,最后,对未来ERP审计提出了若干建议.     

Performance of the internal audit department under ERP systems: empirical evidence from Taiwanese firms

In this study, the performance of the internal audit department (IAD) and its contribution to a company under enterprise resource planning (ERP) systems was examined. It is anticipated that this will provide insight into the factors perceived to be crucial to a company’s effectiveness. A theoretical framework was developed and tested using the sample of Taiwanese companies. Using mail survey procedures, we elicited perceptions from key internal auditors about the ERP system and auditing software, as well as their opinions concerning the IAD’s effectiveness and its contribution within a company. Data were analysed using the partial least square (PLS) regression to test the hypotheses. Drawing upon a sample of Taiwanese firms, the study suggests that a firm can improve the performance of the IAD through an enterprise-wide integrated, effective ERP system and appropriate auditing software. At the same time, the performance of the IAD can also contribute significantly to the company. The results also show that investments in computer-assisted auditing techniques (CAATs) are crucial due to their tremendous effectiveness in regard to the performance of the IAD and for the contributions CAATs can make to a company.     

企业ERP集成数据的联机搜索框架及实现模型

文章针对目前企业ERP在数据整合搜索方面的不足,提出了企业ERP整合数据的联机搜索框架,阐述了该体系框架建立的过程和方法,并针对实例建立模型。     

ERP环境下钢铁企业成本管理模式的探讨

我国许多钢铁企业开始应用ERP,但在成本管理的实施中却遇到很多问题。本文从ERP的概念谈起,进而阐述ERP系统中的成本管理思想,最后论述了我国钢铁企业成本管理如何与ERP系统有效整合。     

Selection of enterprise resource planning software using analytic hierarchy process

Selecting ERP (Enterprise Resource Planning) software is crucial to enhance productivity because it provides high-quality services for end users. The choice of an ERP is a problem that should undertake deeper scrutiny. For example, several criteria are usually present, having different tradeoffs. Analysts and managers, when deciding which ERP to acquire, have key considerations to address when facing the myriad of available software suites with market presence. Multicriteria modelling are used to help decision makers select ERPs and one commonly used technique for helping the process of addressing such problems is Analytic Hierarchy Process (AHP). Our work have surveyed the literature on selection of ERP and we have discovered that acquisition and monthly costs, ERP reputation and references, level of support and training, deployment experience, ERP’s feature set, easiness of use, efficiency and reliability, and maintainability are key criteria. We have used those criteria to create an AHP model for deciding the best one according to judgements of importance. The focus of our work is directed for small and medium organizations. We have created a model for ERP selection of a healthcare facility and computed numerical results using pairwise comparisons and group decision-making by selected managers according to their expertise.     

SaaS模式在中小企业ERP系统中的应用研究

ERP是实现企业内部资源和企业相关的外部资源的整合、优化、共享的平台,传统的ERP系统不能满足中小企业的现实需求。本文在讨论SaaS、ERP概念和比较SaaS模式与传统模式的ERP系统的基础上,提出了SaaS模式下的ERP系统解决方案和SaaS ERP系统的逻辑结构,指出了在SaaS ERP系统的开发建设中需要注意的几个问题。     

ERP动态领域模型

ERP系统中模块很多,使用常规的方法对每个模块分别建模,必然增加开发和维护的成本。结合ERP系统的特点,金蝶公司提出了ERP动态领域模型的概念。将ERP中的概念抽象成模型-元素-属性三层结构,并以此为基础设计了一套开发系统。可以在不修改源代码的基础上,新增或修改模块。还具有独特的模型解释系统,设计出来的产品具有良好的动态性。     

Competitive advantage in the ERP system's value-chain and its influence on future development

Using the resource-based view, we present a set of propositions related to enterprise resource planning (ERP) development, reflections on competitive advantage and the different roles that stakeholders play in the value-chain. This has the goal of building a foundation for future research on ERPs and how stakeholders' desire to achieve competitive advantage influence ERP development, especially when it comes to development of a more standardised or pre-customised ERP system. The propositions also act as a foundation for increasing our knowledge concerning the difficulty in developing improved ERP systems.     

Enterprise resource planning (ERP) implementation using the value engineering methodology and Six Sigma tools

Enterprise resource planning (ERP) is a software solution that integrates the operational processes of the business functions of an enterprise. However, implementing ERP systems is a complex process. In addition to the technical issues, companies must address problems associated with business process re-engineering, time and budget control, and organisational change. Numerous industrial studies have shown that the failure rate of ERP implementation is high, even for well-designed systems. Thus, ERP projects typically require a clear methodology to support the project execution and effectiveness. In this study, we propose a theoretical model for ERP implementation. The value engineering (VE) method forms the basis of the proposed framework, which integrates Six Sigma tools. The proposed framework encompasses five phases: knowledge generation, analysis, creation, development and execution. In the VE method, potential ERP problems related to software, hardware, consultation and organisation are analysed in a group-decision manner and in relation to value, and Six Sigma tools are applied to avoid any project defects. We validate the feasibility of the proposed model by applying it to an international manufacturing enterprise in Taiwan. The results show improvements in customer response time and operational efficiency in terms of work-in-process and turnover of materials. Based on the evidence from the case study, the theoretical framework is discussed together with the study’s limitations and suggestions for future research.     

基于ERP的电子商务优化管理研究

本文在分析ERP整合应用于电子商务的现实可能性基础上,提出ERP具有辅助电子协同商务、在管理思想和软件应用上优化电子商务管理的观点;重点分析ERP优化管理集中体现的四个主要领域,即经营战略管理、业务流程管理、供应链管理和管理竞争力。     

Open process and open-source enterprise systems

Enterprise systems have become pervasive, especially at the high end of the market where SAP and Oracle service large organisations. There is a great deal of value in enterprise systems offered to all organisations, but many small and medium businesses (SMBs) cannot afford the excessive software costs of established ERP systems. There have been a number of alternative forms of enterprise systems developed, to include open-source software. Service-oriented architecture (SOA) allows vendors to efficiently adopt new processes within their products. Organisations (and open-source ERP systems) can use SOA in customising or improving their systems. Web 2.0 helps collaborative development of knowledge which can be invaluable in identifying better business processes. The Web 2.0 era makes innovative access to enterprise systems possible for many SMBs. This paper reviews the role of SOA and Web 2.0 in making ERP systems more open, and classifies open enterprise systems on the dimension of process. We propose that organisations should conduct knowledge development for business processes through Web 2.0 prior to implementing external to enterprise systems. Once better processes are developed, they can be implemented to improve enterprise systems.     

长安伟世通的商务流程重组与ERP系统改善

ERP是对企业运作的数字化模拟，不但要重视技术工具．也要重视流程分析。项目实践证明，在对商务流程进行过切实深入了解，并进行流程整理重组的ERP系统改善或导入．将为企业供应链效率与表现的提升提供巨大的助力。     

Enterprise resource planning: technology acceptance in Thai universities

The primary objective of this paper is to identify the factors associated with computing satisfaction for existing legacy systems and the perceptions of usefulness and ease of use of an enterprise resource planning (ERP) system for Thai university staff. Questionnaires were used as a means to gain insights and perspective of ERP systems in Thai universities. The results found significant relationships between university tenure and system satisfaction, and that computer experience, age, prior knowledge and education were significantly related to ERP perceptions. Diversity is also required in administration staff to allow new ideas to be recognised and exploited. This study has investigated ERP as a new innovation at a very early stage in Thai universities. This research study has shown that potential adopters of ERP do have uncertainty about a new innovation and this compels them to find out more information about the innovation. Any efforts at persuasion should be staged over a period of time to allow a build-up of knowledge to occur in organisations that implement ERP. ERP training could then focus on explaining the advantages of ERP over the existing system, while providing users with ‘hands on’ experience of an ERP system.     

The intellectual core of enterprise information systems: a co-citation analysis

Enterprise information systems (EISs) have evolved in the past 20 years, attracting the attention of international practitioners and scholars. Although literature reviews and analyses have been conducted to examine the multiple dimensions of EISs, no co-citation analysis has been conducted to examine the knowledge structures involved in EIS studies; thus, the current study fills this research gap. This study investigated the intellectual structures of EISs. All data source documents (1083 articles and 24,090 citations) were obtained from the Institute for Scientific Information Web of Knowledge database. A co-citation analysis was used to analyse EIS data. By using factor analysis, we identified eight critical factors: (a) factors affecting the implementation and success of information systems (ISs); (b) the successful implementation of enterprise resource planning (ERP); (c) IS evaluation and success, (d) system science studies; (e) factors influencing ERP success; (f) case research and theoretical models; (g) user acceptance of information technology; and (h) IS frameworks. Multidimensional scaling and cluster analysis were used to visually map the resultant EIS knowledge. It is difficult to implement an EIS in an enterprise and each organisation exhibits specific considerations. The current findings indicate that managers must focus on ameliorating inferior project performance levels, enabling a transition from ‘vicious’ to ‘virtuous’ projects. Successful EIS implementation yields substantial organisational advantages.     

成功实施ERP的关键--论人的因素

随着企业信息化的深入，ERP成为许多企业青昧的管理信息系统软件。ERP建设是一个庞大、复杂的系统工程。成功实施ERP的关键因素很多，其中最易被忽视的即为人的因素。那么人在ERP的实施过程中起到了哪些关键作用呢?     

Linking customisation of ERP systems to support effort: an empirical study

The amount of customisation to an enterprise resource planning (ERP) system has always been a major concern in the context of the implementation. This article focuses on the phase of maintenance and presents an empirical study about the relationship between the amount of customising and the resulting support effort. We establish a structural equation modelling model that explains support effort using customisation effort, organisational characteristics and scope of implementation. The findings using data from an ERP provider show that there is a statistically significant effect: with an increasing amount of customisation, the quantity of telephone calls to support increases, as well as the duration of each call.     

电子商务环境下的企业ERP系统发展分析

本文阐述了电子商务环境下的ERP系统的发展。介绍了在internet下的ERP系统的特点,然 后具体给出了电子商务环境ERP系统功能的集成方向,阐述了基于电子商务环境下ERP系统给企业带来 的优势。     

A case study of exploiting enterprise resource planning requirements

The requirements engineering (RE) processes have become a key to conceptualising corporate-wide integrated solutions based on packaged enterprise resource planning (ERP) software. The RE literature has mainly focused on procuring the most suitable ERP package. Little is known about how an organisation exploits the chosen ERP RE model to frame the business application development. This article reports an exploratory case study of a key tenet of ERP RE adoption, namely that aligning business applications to the packaged RE model leads to integral practices and economic development. The case study analysed a series interrelated pilot projects developed for a business division of a large IT manufacturing and service company, using Oracle's appl1ication implementation method (AIM). The study indicated that AIM RE improved team collaboration and project management experience, but needed to make hidden assumptions explicit to support data visibility and integrity. Our study can direct researchers towards rigorous empirical evaluations of ERP RE adoption, collect experiences and lessons learned for practitioners, and help generate more effective and mature processes when exploiting ERP RE methods.