How does industry use social networking sites? An analysis of corporate dialogic uses of Facebook,Twitter, YouTube,and LinkedIn by industry type

This study examines the corporate dialogic uses of four types of social networking sites (SNSs) (Facebook, Twitter, YouTube, and LinkedIn) with the public and their differences by industry type. The results suggest that corporations have integrated SNS uses, and use SNSs in different ways according to the characteristics and purposes provided by each SNS. In most cases, retailers and communications and transportation companies actively use SNSs and frequently interact with the public. In addition, Facebook was the leading tool for the dialogic feedback loop, as the dialogic interaction index of Facebook was much higher than that of Twitter.     

Reflections of associations and foundations’ applications in new media to increase the quality in disabled people’s lives

Associations and foundations (that support these associations) play a vital role in increasing the life quality of the society in general, and the disabled people in particular. Civil society organizations which place a significant emphasis on the society’s well-being play an active role both in the promotion of disabled people’s rights and the provision of equal opportunities for their active participation in social life. Disabled people represent a disadvantaged group in the society because they experience disadvantages in economic and social life. This study focuses on new media usage of nonprofit oriented associations that are established to support disabled people in Northern Cyprus as a developing country. The content analysis as a quantitative research methodology is used to analyze the Disabled Associations’ and some foundations’ web sites and their official Facebook pages to interpret their identities, their way of communication and their social responsibility projects for increasing the quality of life of disabled people and raising public awareness on disabled people’s rights.

     

A qualitative analysis of cross-cultural new media research: SNS use in Asia and the West

The purpose of this paper is to examine the use of social network sites (SNSs) from a qualitative methodological approach, looking at both Asian and Western countries. There has been growing interest in systematic analysis of the use of SNSs as such sites have become increasingly popular, global means of self-expression and forming social connections. However, most previous research into SNSs has been based in a single cultural context, with very few cross-cultural studies having been conducted. To address this lacuna, this study compares SNS users in Korea with those in the United States, specifically examining the nature of their SNS social relationships and their attitudes toward self-disclosure via SNS. Using semi-structured focus interviews, our research provides qualitative data-based analysis of the culture-specific effects that new social media has on communication. Our study demonstrates that a qualitative method is useful when examining the cultural differences that appear in online communication behavior designed to establish social relationships and to compose content, and further indicates that cultural differences may have considerable influence on SNS users’ attitudes towards SNSs and on their communication style. This study thus contributes to existing literature by advancing the research into a broader, inter-cultural sphere.     

The effects of information sharing and interactivity on the intention to use social networking websites

Social networking sites (SNSs), which satisfy the primary demands of making friends, learning, and shopping, and are inseparable from human life, have been booming in recent years that domestic or international websites have endeavored to have users access to their websites. This study proposed relational model to examine the intention to use SNSs, and also applied a questionnaire survey to examine differences in this intention among various user groups. The findings indicated that that, in order to promote the intention to use social networking sites, managers should work to enhance interactivity and information sharing, and should also consider the feelings and attitudes of users. Different user groups lead to different outcomes with regard to the intention to use model developed in this work. However, the intention to use of most users in the sample groups was enhanced by the SNSs characteristics of information sharing and perceived playfulness.     

Communicating “pink”: an analysis of the communication strategies,transparency, and credibility of breast cancer social media sites

In public relations, the social media explosion has significantly impacted how organizations communicate to their various publics through sites such as Facebook and Twitter. Although previous studies have investigated dialogic communication and relationship building strategies in organizations, few have carried out this in terms of an organization's overall social media presence, especially with nonprofits. Research has found most nonprofits are not taking full advantage of social media. Moreover, the organizations that did use social media typically employed one‐way communication strategies focusing primarily on information dissemination. This study quantitatively analyzed the transparency and credibility of breast cancer nonprofits are participating on social media sites, specifically Facebook and Twitter, and how these sites affect perceptions of credibility and transparency. Overall, most top breast cancer nonprofits are active on both Twitter and Facebook but differ in terms of activity, credibility, and transparency. Organizations that tweeted more had more “likes”, more followers, and more overall tweets and were seen to be more transparent and credible by virtue of activity alone. This study also found a strong relationship between the transparency and credibility of the organization. Therefore, organizations need to use social media sites not only to communicate with their audiences but also to engage in dialogue on a regular basis. Copyright © 2013 John Wiley & Sons, Ltd.     

Exploring psychological determinants of sharing donor recognition on social networking sites.

Not‐for‐profit organizations (NFPs) are increasingly turning to online platforms to engage with donors. However, sharing rates of donation activity to social networking sites (SNSs) are low. Existing research has predominantly taken an aggregated approach to understanding SNS sharing behavior, therefore this study took a context‐specific approach and explored; why do donors choose to share (or not share) donor recognition on social networking sites? A qualitative research design was employed using interviews with 20 Australian donors. Social, organizational and individual factors were identified as influential to donors' decisions to share online donor recognition. This study extends understanding around online self‐disclosure and firm‐generated electronic word‐of‐mouth and provides strategic direction for NFPs to encourage greater donation sharing behavior on SNSs.     

The effect of greenwashing on online consumer engagement: A comparative study in France,Germany, Turkey,and the United Kingdom

The effect of the Volkswagen emission crisis in 2015, the biggest greenwashing event in recent years, on the online consumer engagement of Facebook brand pages was investigated in France, Germany, Turkey, and the United Kingdom. These countries have been selected for the reason that Volkswagen sales and diesel‐engine cars and the use of social media are quite common. For 6 years in these four countries, the likes, comments, and shares made by consumers on the Facebook brand page of Volkswagen have been examined. The monthly dataset covers January 2012 to December 2017. The obtained data were analyzed with autoregressive–moving average models. Despite a globally positive approach to green products, countries' attitudes toward greenwashing have been significantly different. The findings showed that online consumer engagement was negative in the United Kingdom and Turkey and in a positive direction in Germany, whereas there was no change in France in the fourth quarter of 2015.     

A methodology to rank enterprise application integration platforms from a performance perspective: an analytic hierarchy process-based approach

ABSTRACT

Companies’ software ecosystems comprise applications that support their business processes. Frequently, these applications have been developed with different technologies and with no concern about integration. Integration platforms are tools that facilitate the development and execution of integration solutions. In this article, we propose a methodology to support software engineers in the decision-making process for an integration platform when performance is a central requirement. The proposed methodology adds objective criteria for performance assessment purposes and has been used to rank the five most popular integration platforms in order to prove its feasibility.     

Can social media lead to labor market discrimination? Evidence from a field experiment

In this paper, we investigate the role of social media as a source of information for recruiters to discriminate applicants. We set up a field experiment over a 12‐month period, involving more than 800 applications from two fictitious applicants which differed in their perceived origins, which is an information available only from their Facebook profiles. During the experiment, an unexpected change in the Facebook layout reduced the salience of the information available on social media profiles. Before this change, a significant 41.7% gap between the two applicants callback rates highlights that personal online profiles are used by recruiters as a source of information to discriminate against applicants of foreign origin. After the layout change that mitigates our signal, the difference in callback rates fades away. This result suggests that the screening conducted by the employers does not go beyond the main pages of profiles. It also illustrates that design choices made by online platforms may have important consequences on the extent of discrimination.     

Interns’ perceptions of HR practices and their influence on fit and intentions to join

Abstract

This study examines interns’ perceptions of HR practices and their influence on person–organization fit, person–job fit, and intentions to join the organization. The hypotheses are developed with signaling theory and attraction, selection, attrition (ASA) theory. Utilizing a time lagged study design of 71 interns employed in a United States based service firm, we found positive perceptions of HR practices rated early in the internship were related to increased person–organization fit, person–job fit, and intentions to join the organization at the end of the internship. Our findings also showed that person–organization fit and person–job fit fully mediated the relationship between HR practices and intentions to join the organization.     

Building communities and tolerance: power,ownership and social interactions among young people in an English-medium school in Cyprus

Learning and teaching of English language in foreign contexts is usually associated with possible economic gains that it may bring. However, there are other and possibly more immediate implications of such instruction, especially on the way young people interact in schools where English is the medium of instruction. Using Bourdieu’s framework of capitals, the current study aims to explore how English language is perceived and used among young people from Turkish language backgrounds in a private school in the northern part of Cyprus where English is the medium of both instruction and communication. It also investigates whether students’ attitudes towards this language have any impact on the building of communities and tolerance when it comes to cultural diversity in and outside the classroom. Analysis of the data, which was collected through in-class ethnographic observations and informal chats with young people, showed that students who possessed a higher amount of linguistic capital in English were also perceived as popular and academically superior by all of the participants in this particular school. While linguistic abilities in English played a significant part in determining the access rights to certain peer groups, students whose first language was Turkish tended to capitalize on this skill to support each other to achieve academic success. Thus, language appeared to be a dividing factor rather than a bridge, which affected the school’s culture of tolerance negatively.

     

A Measurement Framework for Assessing the Contribution of Social Media to Public Engagement: An empirical analysis on Facebook

The public sector is increasingly turning to social media as a means to communicate and interact with citizens, but little is known about the contribution that these social technologies make to public engagement. This paper used a scoping literature review of studies examining social media in order to develop a framework that measures two Facebook features (popularity and commitment), which was then used to evaluate two different levels of public engagement (public communication and public participation). The framework was validated by applying it to the Facebook pages of several Italian city administrations, and a social media engagement matrix was proposed to interpret the findings.     

Reinventing the rattling tin: How UK charities use Facebook in fundraising

Using a multicase study approach, this paper explores how the three biggest UK cancer charities by donations use Facebook in their fundraising campaigns, in order to facilitate understanding of the dynamics of philanthropic asking in a social networking site‐mediated environment. The analysis reveals that Facebook is primarily used to strengthen relationships with supporters, mainly via humanising the brand, fostering obligations, and encouraging social interaction. The mobilization of these relationships in fundraising is facilitated by persuasive strategies, including public recognition, authority, and the fostering of a sense of efficacy among fans, and the most common outcome of this mobilization is public endorsement of charities' fundraising campaigns via sharing. At a time when harsh public spending cuts have left gaps in charity funding that need to be filled by philanthropy, this study aims to make a practical contribution to knowledge by examining what works and how in Facebook fundraising.     

Unveiling the role of entrepreneurial knowledge and cognition as antecedents of entrepreneurial intention: a meta-analytic study

Although entrepreneurial intention has been regarded as one of the most important drivers of creativity, innovation, and performance in firms, a comprehensive framework that integrates the relevant influential factors has yet to be developed. Drawing on the theory of planned behavior and the social cognitive career theory, this study investigates the critical antecedents, mediators, and moderators of entrepreneurial intention. A meta-analytic approach is employed to validate the proposed hypotheses, and 89 primary studies with a total sample size of 51,919 are analyzed. The results indicate the existence of differences in the manner in which entrepreneurial knowledge influences cognitive antecedents in the individuals who participate in new ventures. Furthermore, personal attitude and self-efficacy play a vital role in predicting entrepreneurial intention. Demographic characteristics (such as age, gender, and education background) significantly moderate the relationship between cognitive antecedents and entrepreneurial intention, indicating that men tend to adopt more entrepreneurial behaviors than women, that older individuals with more positive attitudes have a higher propensity to start ventures than younger ones, and that those with higher education attainment tend to have lower self-employment. These findings offer several recommendations. They could provide valuable references for further academic work, which should aim to extend and validate them. The findings are also very beneficial for professional experts tasked with the design of effective programs for enhancing entrepreneurial behavior.

     

How do lean management organizations behave regarding training and development?

This paper analyses the role of training and development in lean management organizations. The hypothesis is that organizations characterized by lean management have a distinctive profile in terms of training and development. Specifically, it is hypothesized that lean organizations have the following features to a higher extent than non-lean organizations:

? employee involvement in training and development

? use of work groups for quality, product development and task flexibility

? attribution of importance to training in quality, customer orientation and people management

? line management responsibility for training and development of the employees

? use of job enlargement

? information of employees about management decisions

? use of team briefings and quality circles.

The analysis shows that it is possible to identify a relationship between lean management and training and development, although the statistical results could have been more significant. It is also discussed in the paper to what extent country-specific variables dominate (or are dominated by) company-specific characteristics. The general finding is that company-specific impact seems to be stronger than country-specific variables.

In general, it can be said that the lean management pattern as a company-specific variable is characteristic for most countries analysed (although to a varying degree). It is, however, sometimes confounded by country-specific variables. For instance, Turkey does not follow the general pattern, and the hypothesis can be supported only in selected minor areas. Hence, in this case country-specific variables outweigh company-specific variables. In most other countries, this is not the case.     

Exploring the use of Facebook as a marketing and branding tool by hospital foundations

This study investigated how Ontario (Canada) hospital foundations use Facebook for branding, community outreach, and fundraising. The target sample included all hospital foundations in Ontario that have a presence on Facebook (N = 81). Rich, qualitative Facebook data were collected over a 7‐month period, from the beginning of June 2016 to the end of December 2016, to get a better understanding of the marketing strategies implemented by the foundations. Results were gauged against some of the best practices for Facebook marketing in order to determine practical implications and conclusions for hospital foundations. Overall, hospital foundations are aware of the utmost importance of personalizing their messages, but they are way short of Facebook benchmarks, including Frequency of Posts and Media Type Used.     

Mobile device based smart medication reminder for older people with disabilities

With the latest research in the fields of medicine and pharmaceutical sciences, an increasing number of drugs are being invented to cure many fatal diseases and this has enabled people to live healthier and longer. Consequently, the rate of medication usage is increasing, particularly among the elderly. It is important that the medication prescribed by doctors is taken at the correct times of the day and in the correct dosages. This seems to be a significant problem encountered by older people with disabilities. As a result of forgetfulness or other problems, many older patients either do not take the correct medicines or the correct dosage at the appropriate times and this reduces the benefits of treatments and increases both healthcare costs and the mortality rates. In order to find a solution to this problem, a mobile phone and Cloud-based smart application has been developed to improve patient adherence, particularly for older people with disabilities. The novelty of the developed application is the use of a Cloud service to provide two-way communication in the form of feedback between the older patients with disabilities and the doctors so that the medication adherence of the patients can be monitored. Mobile application developers should find the developed mobile phone based medication reminder application for older people with disabilities a useful example application, and it should help them in developing other mobile applications for older people with disabilities.

     

College students and HR professionals: conflicting views on information available on Facebook

Increasingly employers are using social media as a mechanism to screen potential job candidates. This study examined college students' perceptions of the amount and degree of information available to potential employers who use social media. The study employed a survey of college students to determine how much information they felt someone could learn about them through their Facebook page. Results indicated that participants did not perceive much information about key job categories could be derived from their pages and they planned very few changes even though many believed it highly likely an employer would review their page. A subgroup also had their pages reviewed by HR professionals. A comparison analysis revealed that in several key job‐related areas, such as potential unethical behaviours and communication skills, HR personnel felt that they were able to learn significantly more about the participants than the participants believed themselves.     

Conceptualizing dysfunctional consequences of performance measurement in the public sector

ABSTRACT

Performance measurement (PM) has become increasingly popular in the management of public sector organizations (PSOs). This is somewhat paradoxical considering that PM has been criticized for having dysfunctional consequences. Although there are reasons to believe that PM may have dysfunctional consequences, when they occur has not been clarified. The aim of this research is to conceptualize the dysfunctional consequences of PM in PSOs. Based on complementarity theory and contingency theory we conclude that dysfunctional consequences of PM are a matter of interactions between PM design and PM use, between control practices in the control system and between PM and context.     

Web-based recruiting’s impact on organizational image and familiarity: too much of a good thing?

Abstract

Little is known about the efficacy of many of the newer forms of online recruitment. Using a quasi-experimental design, we tested the impact of individual exposure to corporate recruitment websites and Facebook on perceptions of organizational familiarity and organizational image over time. Most interestingly, we found evidence of a curvilinear or non-linear relationship between frequency of exposure to organizational communications and perceptions of organizational familiarity across time. Implications of our findings for HR theory and practice are discussed.