选派“村官”如何赢得民心

选派干部都想有个好口碑,这个口碑其实就是选派干部任职期间所干的事业和自己人品,说到底就是民心的去向。俗话说得好:“金杯、银杯,不如老百姓的口碑;金奖、银奖,不如老百姓的夸奖。”因此,官大官小是次要的,重要的是在任职的地方受到群众称赞,留下好的政绩。     

地方新闻网站如何打造特色名专栏

地方新闻网站具有区域影响力强的巨大优势，而想获得社会大众口碑和地方政府重视双丰收，则要下一番大力气，其中打造具有特色的名专栏是尤为重要，并且是最为基础的一步。     

网络口碑对消费者购买的影响

网络口碑作为口碑的一种与一般的口碑在本质上是一致的,但是由于它所使用的网络载体,所以往往具有传播速度快、范围广、但可信度较低的特点。企业想要合理地利用网络口碑,首先就需要了解网络口碑是如何影响消费者的购买,其次要合理地运用网络口碑的特点以及网络口碑与一般口碑的共性来进行企业的营销活动。重点对网络口碑的一些特点进行了分析。     

电子口碑市场效果的影响因素研究

分析电子口碑形成与传播的机制,以及了解电子口碑对于消费者行为的影响,进而认识到电子口碑的市场效果,找出影响电子口碑市场效果的因素,这对于管理者来说,可以使市场向着有利于自己的一面发展;对于商家来说,这也是一个新的营销手段。本文采用抽样问卷调查法,验证了电子口碑市场影响模型,总结出影响电子口碑市场效果的主要因素为电子口碑传播者的认知、电子口碑传播者的动机、电子口碑传播者的个人相关知识、电子口碑信息的偏向性、电子口碑接受者的个人相关知识等几方面。研究结果为更好理解电子口碑在中国的市场效果提供了实证基础。     

网络口碑对消费者购买决策影响的实证研究——以女性网络购买化妆品为例

随着信息技术的发展,口碑效应进一步延伸,网络口碑逐渐成为消费者购买决策的重要影响因素。消费者是否采纳所搜寻的网络口碑,关键在于他们对信息的有用性感知。企业应当重视网络口碑信息,积极鼓励更多的消费者者发布网络口碑,同时加强对网络口碑的质量管理,有效地利用网络口碑营销提升销售业绩。     

基于5T法则视角下的企业口碑营销策略

良好的口碑是企业长期获得客户和持续竞争力的根本保证。成功的口碑营销应包括五个"T"开头的英文单词所代表的营销步骤:Talkers(谈论者)、Topics(话题)、Tools(工具)、Taking Part(参与)和Tracking(跟踪)。根据5T法则,企业的口碑营销可以从以下步骤展开:首先,明确口碑营销的谈论者,为企业塑造口碑提供营销基础;其次,挖掘口碑素材,设计口碑内容,传播有效口碑信息;第三,通过多种传播媒介搭建用户沟通渠道与平台,扩大口碑传播效果;第四,积极加强与顾客的互动,增强品牌亲和力,巩固用户群体;最后,收集评价口碑信息反馈的数据,跟踪并分析顾客谈话内容,加强负口碑管理。     

社会化媒体中的网络口碑运用研究

随着社会化媒体的发展,网络中的人际沟通越来越受到关注,网络口碑传播的重要性凸显。许多企业开始意识到社会化媒体的优势,并利用它来塑造品牌口碑。本文研究了社会化媒体的特征、社会化媒体中的网络口碑现状、网络口碑在社会化媒体中的传播路径,分析了网络口碑在社会化媒体中的具体运用,以帮助品牌建立良好的口碑。并为企业在社会化媒体中运用网络口碑提出有效建议。     

人际与媒介因素对消费者移动口碑接收的影响

现有的口碑传播理论不能有效解释移动环境下的消费者口碑传播。本研究从移动口碑信息接收者的视角出发,在信任理论、媒介依赖理论和自我效能理论的基础上,构建消费者移动口碑接收意愿的影响模型。研究发现,移动口碑来源信任、手机依赖和移动口碑接收自我效能对消费者移动口碑接收态度具有显著的正向影响;消费者移动口碑接收态度对其接收意愿具有显著的正向影响;自我效能在信任通过态度对消费者移动口碑接收意愿产生影响的过程中具有正向调节效应。     

基于社会交换理论的品牌口碑传播策略

随着产品和服务的同质化越来越严重,口碑在影响消费者决策及行为转变时扮演着极为重要的角色,具有相当大的说服力和影响力。为了更好地了解品牌口碑传播,文章从社会交换理论视角出发,分析消费者品牌口碑传播行为,同时阐述了基于社会交换理论的品牌口碑形成及传播的机理。针对品牌口碑形成和传播的机理,提出基于社会交换理论的品牌口碑传播策略,并根据口碑传播的特性,探讨出防范虚假口碑信息的建议。     

电子商务网站在线口碑管理对策研究

在网络媒体时代,在线口碑作为一种新型的口碑传播形式,成为消费者购买决策和企业营销的重要信息来源。电商网站如何有效管理在线口碑,已成为学界和业界关注的焦点问题。依据信息传播理论,在线口碑的信息价值主要受信息、信源、信宿和信道等关键特征的影响。文章分别从这四个方面探讨了在线口碑的管理对策与建议:引导口碑内容、增加口碑数量、管理负面口碑、培养意见领袖;鼓励信源发布专业信息和个人信息、加强企业宣传;关注信宿行为差异;提高信息平台的易用性、互动性和可靠性等,为电商企业在线口碑管理提供一定的参考与借鉴。     

网络零售业服务补救效果的实证研究

本文探讨网络零售业中,服务补救如何通过感知公平的不同维度对顾客补救后满意度和行为意向产生作用。以前人研究的理论成果为基础,本文建立了感知公平、补救满意度、重购意向、口碑传播之间的关系模型,通过问卷调查法获取数据,采用结构方程对假设进行了验证。本研究表明,感知公平的三个维度对顾客满意都有正向影响,而感知程序公平对顾客的重购意向和口碑传播有显著的正向影响。     

在线零售商营销道德与口碑的关系研究

在企业识别理论和社会认同理论的基础上,构建了在线零售商营销道德、企业道德识别、消费者-企业认同与口碑之间的关系模型。研究发现,在线零售商营销道德通过企业道德识别和消费者-企业认同对口碑产生正向影响,但是其五个维度的作用路径并不完全相同。企业道德识别在直接正向影响口碑的同时,还通过消费者-企业认同间接正向影响口碑。因此,在线零售商应建立和维持一个有道德的身份,强化顾客对企业的认同感,以此形成传播效应。     

Measuring Word of Mouth's Impact on Theatrical Movie Admissions

Information transmission among consumers (i.e., word of mouth) has received little empirical examination. I offer a technique that can identify and measure the impact of word of mouth, and apply it to data from U.S. theatrical movie admissions. While variables and movie fixed effects comprise the bulk of observed variation, the variance attributable to word of mouth is statistically significant. Results indicate approximately 10% of the variation in consumer expectations of movies can be directly or indirectly attributed to information transmission. Information appears to affect consumer behavior quickly, with the length of a movie's run mattering more than the number of prior admissions.     

浅谈新产品口碑营销的实施要素

本文从口碑营销的基本概念出发,对口碑营销成功实施中的五个关键要素进行了逐一的分析和阐述。     

Learning quality through prices and word‐of‐mouth communication

This paper studies the effect of word‐of‐mouth communication on the optimal pricing strategy for new experience goods. I consider a dynamic monopoly model with asymmetric information about product quality, in which consumers learn in equilibrium from both prices and other consumers. The main result is that word‐of‐mouth communication is essential for the existence of separating equilibria, wherein the high‐quality monopolist signals high quality through a low introductory price (lower than the monopoly price), and the low‐quality one charges the monopoly price. The intuition is simple: low prices are costly, and will only be used by firms confident enough that increased experimentation (and therefore communication among consumers) will yield good news about quality and increased future profits. Additional results are the following: for the high‐quality seller, the expected price (quantity) is increasing (decreasing) over time; whereas for the low‐quality one, the opposite is true. Moreover, signaling becomes more difficult when consumers pay less attention to their peers' reports and more attention to past prices. Finally, word‐of‐mouth communication improves consumer welfare.     

基于4C理论的新疆旅游产品口碑营销

本文以劳特朋的"4C理论"为基础,从促销宣传、资源利用及服务质量三个层面对新疆旅游产品营销现状进行了分析,提出了基于消费者、成本、便利性及沟通四个方面实施口碑营销策略的构想。     

影响长尾理论在网络营销中发挥作用的因素初探

基于统计分析得出的长尾理论在网络营销领域日益受到重视,本文从消费行为的角度探讨了影响长尾理论在网络营销中发挥作用因素,提出在网络营销中口碑控制是影响长尾理论发挥作用的核心因素。对网络营销管理有一定的借鉴意义。     

Do consumers consider Word of Mouth for crucial life decisions?

This study reexamines the Theory of Reasoned Action in a culture with higher uncertainty avoidance and power distance and analyzes how homophily and the ability (expertise) of word of mouth (WOM) sources impacts on the consumer attitudes and purchase decisions with respect to such high‐risk credence products as college selection. By using an interpretivist approach to model building, the study comprises 41 interviews, finding that WOM made a significant impact on attitudes but not on purchase behaviors. Homophily with friends was regarded as an important factor at the search stage, but strong ties were more important in the purchasing of the product. Expertise and the credibility of the WOM played a significant role in generating trust in WOM, resulting in attitude change, although with a minimal impact on purchase behavior. The article concludes with implications for practice.     

Consequences of a green image of drone food delivery services: The moderating role of gender and age

Drone food delivery services play a significant role in protecting the environment, because the services are operated by batteries that can be charged with electricity. Therefore, this study tried to examine a green image in the context of drone food delivery services. More specifically, this study proposed that a green image of drone food delivery services plays an important role in the formation of attitude toward using the services. In addition, it was hypothesized that the attitude has a positive influence on behavioral intentions including intentions to use, word‐of‐mouth intentions, and willingness to pay more. Lastly, the moderating role of gender and age was proposed during the theory‐building process. A theoretical model, which included 12 hypotheses, was developed and tested using a total of 427 samples collected in Korea. The data analysis results showed that a green image of drone food delivery services has a positive influence on attitude toward using the services, which in turn positively affects three subdimensions of behavioral intentions. Furthermore, gender and age played partly as a moderator. The current paper was the first to study the green image of drone food delivery services, so the findings of this study mean a lot to the theoretical aspect.     

CRM中企业和客户双赢机制的理论分析

本文通过构建理论模型,分别分析了在单次交易和CRM(Customer Relationship Management)下长期合作时企业和客户的得益,其中考虑了客户的重复购买、交叉购买和口碑推荐对双方得益的影响。通过比较不同情况下的双方得益,揭示了CRM中隐含的企业和客户的双赢机制,分析了双方双赢的源泉,并以此为基础,提出了CRM实施中企业的双赢策略。