Service Quality,Administrative Process,and Citizens’ Evaluation of Local Government in the US

Abstract

It is often assumed that citizens evaluate government based on service quality or outcomes (such as safe neighbourhoods or good schools), but aspects of administrative process (such as fairness and respect) are also important. Using data from two US surveys, this study examines how service quality and administrative process influence citizens’ evaluations of government. Results indicate that service quality matters most to ratings of the community; in contrast, administrative process is the dominant driver of trust; and both quality and process have large effects on judgements about government’s overall job performance. Implications for public management research and practice are discussed.     

关于建设系统网络行政审批的可行性研究

文章主要研究在行政审批过程中,各职能部门必须处理好管理与服务、效率与公平、短期利益与长远利益之间的关系,秉承关注公共利益的同时提高行政效率的公共管理理念。文章对建设系统行政审批过程中的现实问题及原因进行剖析,建议将网络审批系统的建设工作提上日程,运用现代网络技术,科学、高效、准确地整合、公布、传递和运用各类信息,实施建设项目网络审批,实现政府行政审批办公业务电子化、无纸化、自动化,提高建设系统行政审批直接服务与辅助服务效率,规范审批过程与后续监量管理机制等。     

Development of an integrated medical supply information system

The integrated medical supply inventory control system introduced in this study is a hybrid system that is shaped by the nature of medical supply, usage and storage capacity limitations of health care facilities. The system links demand, service provided at the clinic, health care service provider's information, inventory storage data and decision support tools into an integrated information system. ABC analysis method, economic order quantity model, two-bin method and safety stock concept are applied as decision support models to tackle inventory management issues at health care facilities. In the decision support module, each medical item and storage location has been scrutinised to determine the best-fit inventory control policy. The pilot case study demonstrates that the integrated medical supply information system holds several advantages for inventory managers, since it entails benefits of deploying enterprise information systems to manage medical supply and better patient services.     

Effects of Future Demographic Changes on the US Economy: Evidence from a Long-term Simulation Model

Demographics, especially the size and the age composition of the population, contribute substantially to the growth and structure of any economy. Over the next 55 years, the age composition of the US population will change dramatically, as the post-World War II ‘baby boom’ ages into retirement. In this paper, we use a long-term interindustry macro model of the US economy to examine how the age composition of the US population affects overall economic growth as well as the output/employment structure of the economy. We find that the system of funding government commitments to pension and medical care for the elderly is a primary channel through which demographic effects translate into economic effects.     

注重人文关怀,构建和谐医患关系

医务人员在和谐医患关系的构建中,发挥着不可替代的主导作用,医院需要帮助医务人员调节自身,掌握与患者心理沟通的必要技巧和自我心理舒解的方法。对患者实行有效的人性化关怀服务和心理疏导,坚持以人为本,注重医患沟通,提高医疗执业素质,从而营造和谐的医患关系。     

关于建设系统网络行政审批的可行性研究

文章主要研究在行政审批过程中,各职能部门必须处理好管理与服务、效率与公平、短期利益与长远利益之间的关系,秉承关注公共利益的同时提高行政效率的公共管理理念。文章对建设系统行政审批过程中的现实问题及原因进行剖析,建议将网络审批系统的建设工作提上碍程,运用现代网络技术,科学、高效、准确地整合、公布、传递和运用各类信息,实施建设项目网络审批,实现政府行政审批办公业务电子化、无纸化、自动化,提高建设系统行政审批直接服务与辅助服务效率,规范审批过程与后续监督管理机制等。     

关于创新国有企业领导人员教育培训的思考

党中央做出“大规模培训干部，大幅度提高干部队伍素质”的总体部署，国有企业领导人员教育培训是我国三支队伍（党政干部、企业经营管理人员和专业技术人员）建设的重要内容之一。实施国有企业领导人员教育培训，必须结合企业实际，认真定位；必须体现岗位职务特色，创新培训方式；必须加强制度建设，建立长效培训机制。     

开展医疗绿卡服务与改善投资软环境之间关系的研究

医疗绿卡服务工作自开展以来,为广大医疗绿卡持卡者提供了优质的医疗保健服务。为更好地服务于昆山的经济建设,为在昆山工作的外企高层管理者及各类高级人才提供快速、便捷、优质的全程医疗服务,让他们无后顾之忧,安心工作,及时成立了"医疗绿卡服务中心",完善了"医疗绿卡"服务制度,切实提升医疗绿卡的服务水平,牢固树立"人人都是投资环境"的观念,增强大局意识,增强服务意识,从而优化昆山的投资软环境。     

高职院校实验实训室建设的研究与探讨——以土建类实验实训室建设为例

作为高端技能型专门人才培养的重要基地,高职院校实验实训室的建设对人才培养质量起到了极其重要的作用。高职院校实验实训室的建设应紧紧围绕人才培养目标,以专业人才培养方案、课程体系及课程教学大纲为依据,在加强实验实训设备与设施的硬件条件建设的同时,也要加强职场氛围、师资队伍、教学方法与手段、管理体制等方面的内涵建设,使高职院校实训室成为融教学、培训、技能鉴定、科研开发和生产服务多种功能为一体的实践教学平台。     

我国医疗保险制度存在的问题及对策研究

我国新医改方案推行3年来,用最短的时间编织了世界最大全民医保网,但还存在着社会医疗保障供给与老百姓的医疗保障需求之间差距较大;社会医疗保险的责任范围较小;老百姓的医疗费用负担较重;医疗机构改革滞后等问题。为切实满足人民群众的健康需求,应在建立所有公民都享受全国平均水平的医疗保障体系,有效的实现社会公平和每个公民的健康保障权;本着"最基本的筹资水平、最基本的医疗服务"的理念,建立符合社会主义初级阶段的医疗保险费用筹措制度;在基本医疗的界定和选择上,采用国际上成本效果的评价方法和思想理念;建立行业管理、统筹规划的医疗保险管理体制,促进现代医疗市场的发育和完善;发挥政府、市场两个主体的作用,把商业保险作为对医疗保险的有效补充等方面扎实推进工作。     

当前影响出租汽车行业稳定与发展的相关问题分析

出租汽车服务行业稳定已经成为各方关注的焦点.影响稳定的原因错综复杂,发展面临挑战.从对巡游服务、服务对象、政府管制、行业定位等分析,提出服务水平和服务质量是行业发展的永恒的主题.通过出租汽车需求分析,认为影响稳定的核心因素是出租汽车经营权.现行对行业的保护使运力供给与服务严重不平衡,并促成出租汽车经营权高价格,出现新的不稳定因素.管制政策需要强化和调整,尽快投放运力、实施运价顺价政策、取消经营权和产权分离的挂靠的公司形式等是当前管制政策的首要任务,及相应的行业稳定与发展的对策建议.     

基于三个维度的政府管理人才流出行为及原因剖析

政府管理人才的流出行为有开除、退休、辞退、辞职等方式,本文主要研究政府管理人才的自愿流出问题,重点就是主动辞职问题。从社会、政府、个人三个维度对政府管理人才自愿流出行为具体原因的分析,说明政府管理人才为何要离开政府部门。     

重视医学人文精神 促医患关系和谐

本文主要从医学人文精神和医务人员对患者的人文关怀角度阐述了加强医学人文精神建设和人文关怀的重要性,重视医学人文精神,把人文关怀的理念落实到医疗服务工作中,从而使患者满意,才能真正做好服务,做出成效。     

Coordination Through Contracting: Experience with the Estonian: out-of-hospital emergency medicine

Abstract

The article examines the effects of market-type contracting on the capacity of the government to integrate public service stakeholders and to assure coherence in service provision. The study focuses on the case of the Estonian out-of-hospital emergency medical care and analyses it through an analytical framework, concentrating on basic coordination mechanisms, coordination resources and their application in a specific policy field. It is found that effective market-based coordination presumes long-term learning and the use of various coordination resources that go beyond simple bargaining. In addition, contracting for service delivery has a significant influence on the capacity of the government to coordinate both policy-making and the interlinkages of different policies.     

A simpler quality of e-life indicator: does the Internet have a positive impact on the quality of life in Taiwan

This research aims to restructure a Simpler Quality of e-Life Indicators (SEQOL) and use this simpler structure to understand whether the usage of computer and Internet will make impacts on quality of life in Taiwan. By using telephone interviews, 3,563 valid respondents, aged 15 and above with Taiwan nationality, were interviewed. After performing exploratory factor analysis, confirmatory factor analysis, reliability and validity assessment, a simpler factor structure of the SEQOL was formed. The new structure contains 24 items categorized into seven domains: Socioeconomic status, Selfesteem, Social competence, Life freedom, Community support, Psychological pressure and physical health. This research also found that gender divide on most domains did not exist. Those who are aged between 35 and 54 exhibit the highest satisfaction. Residents with university degree have the highest satisfaction on their quality of life and the residents of northern Taiwan have the lowest satisfaction. People who having computer at home show higher satisfaction on quality of life in dimensions of overall, Socioeconomic Status, Social Competence, Psychological Pressure, and Physical Health. On overall quality of life, there is no significant difference between Internet user and non user. But, People who having access to Internet show higher satisfaction on quality of life in dimensions of Socioeconomic Status, Social Competence, Psychological Pressure, and Physical Health, oppositely, have lower satisfaction on quality of life in dimensions of Life Freedom and Community Support.     

Health care facility planning: some developmental considerations.

A model of the provision of health care facilities is outlined. This model is based on a framework developed in central place theory and is concerned with the scale, frequency and service area structure of health care facilities. Certain modifications to the model are proposed and this provides a framework for dealing with the problem of adjustment in systems of service provision. Three types of adjustment, all involving different degrees of centralization, are considered. Each type of adjustment results in a particular modification to the spatial structure of the hierarchical system. Consideration is then briefly given to a number of ways in which this general approach may be made more realistic, in order to deal with actual systems of service provision.     

适应产业发展需求的专业群动态设置机制研究

针对专业人才培养的滞后性问题,提出一种吻合产业发展的专业群的专业动态设置机制,以信息技术服务外包专业群为例,从界定人才培养规格、建设产业发展数据库、动态调整专业群的专业（方向）和课程、凝练专业特色等方面,探讨了动态设置专业,体现专业前瞻性、科学性、发展性的思路和方法。     

服务行政理念下的行政效能建设

行政效能建设的目标是全面提高行政机关的行政效能,即在服务行政理念的指导下完善行政机构建设、增强行政人员服务意识、提升行政人员业务水平、提高行政机关的办事效率、建立健全监督和评价机制,以实现行政的最终目标。     

宁夏公益性文化事业的发展对策探析

公益性文化事业是社会主义文化事业的重要组成部分。目前,我国公益性文化事业的经费"捉襟见肘",它的发展面临很多挑战,文化艺术精品缺乏专门人才,公共文化产品和服务的供给能力较弱,文化设施和设备仍然很难适应社会经济的发展。为此,我们必须采取行之有效的措施,大力发展公益性文化事业,健全完善公共文化服务体系,进一步提高城乡物质文明、政治文明、精神文明的发展水平。     

构建医院人力资源开发体系

现代医院管理是以人力资源管理为核心的管理。人力资源管理就是在医院管理中要坚持和贯彻"以人为本",将"人"和"工作"和谐地融合起来,实现医院和员工的双赢,达到利益最大化。但由于受计划经济的影响,医院的人事管理仍旧是传统意义上的人事管理,医院人事部门仅仅是一个行政部门,不能为医院的员工提供优质的人力资源产品和服务,这在很大程度上影响了医院的发展和整个医疗干部队伍素质的提高,并未实现医院和员工的双赢。为此,医院必须进行人事制度改革和加强人力资源管理。