消费者国货意识对国外品牌产品购买意向的影响机制——兼论消费者—品牌情感的调节效应

文章基于消费者—品牌情感的新视角细致考察了消费者国货意识不同维度与外国产品品牌购买意向之间的内在机制.通过对418个有效样本的实证分析发现:其一,消费者国货意识对外国品牌产品购买意向具有显著的负向影响,而基于危机感的国货意识比基于自豪感的国货意识具有更强的负向影响;其二,消费者—品牌情感的两个不同维度对消费者国货意识与外国品牌产品购买意向之间的关系具有显著的调节作用,且不同维度对两者关系的调节方向恰好相反.该研究结论为现存研究争议提出了一种消费者—品牌情感视角下的理论辩护.最后,文章基于研究结论提出了企业进行国际营销时的管理建议.     

互联网企业社会责任与消费者购买意向的研究

随着互联网企业的快速发展,互联网企业在众多的企业中已占据了大壁江山,而国内学者在对互联网企业社会责任(CSR)会对消费者购买意向产生怎样的影响方面的研究却很少,基于此,本文深入分析了互联网企业社会责任对消费者购买意向的影响,旨在为互联网企业更好的发展提供理论支持.为此本文综合运用问卷调查法、文献研究法、假设检验法进行了相关的研究调查,研究发现互联网企业社会责任与消费者购买意向成正相关,互联网企业社会责任有助于提升企业形象,让消费者具有良好的企业感知,有助于提高消费者购买意向.     

食品安全事件后企业危机管理对消费者购买意向的影响

食品安全事件的危险远高于其他产品事件,此类事件频发消费者势必会更关注企业应急措施并影响其购买意向。文章通过案例分析与消费者访谈归纳了企业危机管理的形式,并聚焦于不同企业危机管理形式对消费者购买意向恢复的作用。得出：食品事件发生后企业回应比企业不回应对消费者的购买意向恢复效果要好,而且企业主动下架召回要比仅仅声明道歉并会加强质量管理对消费者的购买意向恢复作用更明显。     

基于刺激-机体-响应（SOR）理论的推荐者社交网站效果研究

推荐者社交网站在提升消费者购买转换率方面起到了显著的作用。本文基于刺激-机体-响应（Stimulus—Organism—Response,S—O—R）理论模型,从消费者愉悦及唤醒两个方面,构建了推荐者社交网站影响消费者购买意向的概念模型,以揭示推荐者社交网站的作用机理。研究采用问卷调查的方法,研究表明,愉悦和唤醒均对消费者购买意向产生显著的正向作用;信息丰富度、客制化、视觉性对愉悦及唤醒分别产生显著作用,其中信息丰富化对唤醒产生了负向影响作用;经济性对愉悦产生了显著的正向作用,而对唤醒未产生显著作用。     

CSR报告对消费者评价及购买意向影响的实证研究

消费者是企业重要的利益相关者,也是企业社会责任报告的关键沟通对象之一。本文通过实证研究发现,无论是在有丑闻还是无丑闻的情形下,企业社会责任报告的发布均能显著提高消费者对企业社会形象的评价;在无丑闻的情形下,企业社会责任报告的发布能显著增强消费者对企业产品的购买意向,而在有丑闻的情形下,对购买意向的影响相对较弱。     

消费者文化敏感和民族中心主义对购买意向的影响机制

全球消费者文化作为一种特定的文化形式,对消费者的全球品牌行为产生影响,而消费者的本土情结却会引起其对全球品牌的抗拒。本文基于全球消费者文化敏感性(SGCC)和消费者民族中心主义(CET)视角,对中国消费者购买韩国品牌的行为进行了实证分析。研究发现,消费者文化敏感性与全球品牌形象、国家形象及其购买意向有着显著正向关系。中国企业要想打造全球品牌,应在锁定SGCC的消费者、展开目标性营销、加强"汉风"引导的同时,采用多种方式有效削弱当地消费者对中国品牌和产品的抵触情绪,以提升国家和产品形象。     

企业社会责任信息与利益相关者行为意向关系研究

以企业社会责任信息为切入点，探究企业关键利益相关者对企业社会责任的响应过程并检验企业社会责任信息的披露效应。在计划行为理论基础上，构建了企业社会责任信息与消费者、求职者和投资者行为意向关系的概念模型。采用情景设计和调查问卷方法获取研究数据，实证分析结果表明企业社会责任信息对购买意向、求职意向和投资意向具有直接影响。信息可信度在企业社会责任信息与利益相关者行为意向关系中具有调节作用。     

雇主品牌影响消费者购买意向的理论分析

企业社会责任对消费者态度与行为的影响研究受到学术界越来越多的关注。根据已有的研究表明,企业是否履行社会责任是消费者购买意向的重要影响因素之一。企业社会责任是塑造雇主品牌的重要价值体现,从理论上分析雇主品牌对消费者购买意向产生影响。     

我国企业社会责任问题及思路探析

所谓企业社会责任（CSR）就是企业要对股东以外与公司发生各种联系的其它相关利益群体负一定的责任，即维护公司员工、客户利益以及对所在社区和社会环境负责。从全球视野看，企业社会责任（CSR）已成为企业竞争的法宝，据调查表明：84％的顾客对于努力让这个世界变得更加美好的企业有更积极的印象：78％的顾客更愿意购买与自己关心的公益事业有关的企业的产品；     

消费者非遗产品购买意愿影响因素及作用机制

本文首次尝试性探究影响消费者非物质文化遗产产品（非遗产品）购买的前因，利用实验研究方法检验消费者知识对文化认同与产品购买意愿关系的调节作用，并验证感知稀缺的中介效应。研究还阐明了消费者对非遗产品的消费与对工业化生产的产品的消费存在着不同的消费心理和决策机制。本文研究不仅补充和拓展消费行为研究，也为非遗领域的研究提供新的研究视角，研究结论能促进市场实践者理解非遗产品和传统手工技艺产品的消费心理机制，并最终有助于推动非遗产品和手工行业的传承和发展     

The impact of motivation,intention, and contextual factors on green purchasing behavior: New energy vehicles as an example

Green purchasing behavior is of great significance to the realization of carbon reduction goals. Through in-depth interviews, this study uses new energy vehicles to explore the driving factors of green purchase. It applies grounded theory for a qualitative analysis, the results of which show that behavior motivation, behavior intentions, residential characteristics, social norms, behavior ability, and institutional and technological context are the main factors of green purchase, albeit in inconsistent ways. It is found that behavior motivation indirectly affects green purchase through behavior intention; residents' characteristics, behavioral ability, social norms, and the institutional and technological context have moderating effects on the relationship between behavior intention and green purchase, indicating the existence of an “intention–behavior” gap. The study proposes the comprehensive model of Motivation–Intention–Context–Behavior to explain the driving factors for green purchase and provides policy implications on marketing strategy to companies producing green products.     

客户采购关注点对再制造产品购买意愿的影响研究——基于政府促进政策的调节效应研究

近年来,国家出台各种政策措施促进再制造产业发展,但是由于多方面原因,客户在产品选择上往往将再制造产品列为下策。本研究采用扎根理论分析客户采购关注点对再制造产品购买意愿的影响,并检验了政府促进政策的调节效应。研究发现,客户对品牌的信任、质量感知、成本控制意识对再制造产品购买意愿有正向影响,而客户的社会责任观对再制造产品购买意愿影响不显著。此外,政府的促进政策对客户的品牌信任、质量感知、社会责任观和再制造产品购买意愿之间的关系有正向调节效应,但是在政府的促进政策中,直接补贴对成本控制意识和再制造产品购买意愿之间的关系没有调节效应,而“以旧换再”对这两者有正向调节效应。该研究结论的理论意义在于从再制造这一特殊工业品角度研究了购买意愿的影响因素及其调节机制,有助于完善组织市场购买行为理论;实践意义为有助于再制造企业更好地吸引客户购买,有助于提高政府促进政策的有效性提供指导建议。     

Explicit and implicit corporate social responsibility: Differences in the approach to stakeholder engagement activities of U.S. and Japanese companies

This study uses the theoretical frameworks of institutional theory and comparative capitalism to demonstrate how cross‐cultural differences in national institutional frameworks are related to differences in the meaning and the nature of corporate social responsibility (CSR) and, as a result, how they create different incentives and opportunities for companies to engage in stakeholder management activities. More specifically, we draw upon the framework of “explicit” and “implicit” CSRs to investigate whether and how stakeholder management practices and programs differ between the United States and Japan. We first develop and validate a Stakeholder Engagement Activities (SEAs) scale, designed assess differences in the approach (explicit or implicit) that companies use to address a variety of common SEAs. Then we analyze data and present the results of surveys collected from 227 companies in the United States and Japan. We find that although the SEAs of American companies are characterized by strong “explicit CSR,” in contrast, the SEAs of Japanese companies exhibit strong “implicit CSR.” In the discussion that follows, we attribute these distinctions in the SEAs to differences in the configuration of political, economic, and market mechanisms in each country. The findings of this study contribute to a more nuanced understanding of the differences in prevailing CSR practices of American and Japanese companies than noted by previous researchers. From a practitioner's perspective, the findings of this study reveal that despite the global nature of CSR, stakeholder management practices are both interpreted and operationalized differently due to differences in national institutional frameworks.     

Explaining employee turnover in an Asian context

Employee turnover is giving sleepless nights to HR managers in many countries in Asia. A widely‐held belief in these countries is that employees have developed ‘bad’ attitudes due to the labour shortage. Employees are believed to job‐hop for no reason, or even for fun. Unfortunately, despite employee turnover being such a serious problem in Asia, there is a dearth of studies investigating it; in particular studies using a comprehensive set of variables are rare. This study examines three sets of antecedents of turnover intention in companies in Singapore: demographic, controllable and uncontrollable. Singapore companies provide an appropriate setting as their turnover rates are among the highest in Asia. Findings of the study suggest that organisational commitment, procedural justice and a job‐hopping attitude were three main factors associated with turnover intention in Singapore companies.     

“60前”消费者玩转高科技产品基于反向代际影响调节作用的实证研究

针对1960年以前出生的50岁以上、居住在城市的消费者,研究了不同年龄、教育背景和月收入水平的年长消费者在高科技产品购买意愿方面的差异性,以及决策风格对于高科技产品购买意愿的影响。此外,本文还探讨了年轻一代对于年长消费者的影响,即反向代际影响对于研究人群的决策风格与高科技产品购买意愿之间关系的调节作用。本文通过研究发现不同年龄、教育背景和月收入水平的年长消费者在面对高科技产品时的购买意愿不同。同时,消费者的购物决策风格也会影响到消费者对于高科技产品的购买意愿。此外,反向代际影响对于决策风格和购买意愿之间的关系具有正向调节作用。最后,本文还根据研究结果给出了相应的管理建议。     

大型超市自有品牌购买意向影响因素研究

随着零售业竞争不断加剧,自有品牌战略成为零售业一个新的利润源泉。但实践显示,大型超市在不断推出自有品牌商品后,并没有带来意料之中的利润增长,消费者对自有品牌商品的认可度较低、满意度不高、购买意愿不强。由此,对影响自有品牌购买意向关键因素的识别显得十分重要。本文在已有研究成果基础上,围绕六个方面提出了研究假设,利用调查数据,运用SPSS统计分析软件进行了验证。研究结果表明,自有品牌的感知质量、感知风险、销售价格、促销力度、超市自身形象、消费者品牌偏好等因素与大型超市自有品牌购买意向呈正相关。     

工作嵌入、组织支持感与离职倾向关系的实证研究

文章通过对广西桂林市生产制造企业167名员工进行调查,研究工作嵌入、组织支持感及离职倾向之间的关系后发现,工作嵌入对组织支持感具有显著的正向影响,工作嵌入、组织支持感对离职倾向具有显著的负向影响,且组织支持感在工作嵌入与离职倾向的关系中发挥了中介作用     

The impacts of perceived moral obligation and sustainability self‐identity on sustainability development: A theory of planned behavior purchase intention model of sustainability‐labeled coffee and the moderating effect of climate change skepticism

This study sought to elucidate the antecedents that may influence the effect of people's purchase behavior on the Earth's sustainable development. It included people's perceived moral obligation and sustainability self‐identity in the theory of planned behavior (TPB) model to investigate attitudes among the Taiwanese public's attitude toward purchasing sustainability‐labeled coffee and their purchase intentions. The moderating effect of climate change skepticism is also considered in this study. A total of 745 nationwide and self‐reported questionnaire valid data was collected in Taiwan. Hierarchical and moderated regression analysis results indicated that the components of the TPB model had positive influences on the public's purchase intention. The public's perceived moral obligation and sustainability self‐identity, proposed for inclusion in the TPB model, had significant and positive influences on purchase intention. The extended TPB model has higher explanatory power than that of the original model. The positive relationship between sustainability self‐identity and intention to purchase sustainability‐labeled coffee was moderated by climate change skepticism. This study provides marketers and the players in the supply chain with a comprehensive framework for understanding the influence of perceived moral obligation and sustainability self‐identity on purchase intention toward sustainability‐labeled products. In addition, this study responds to a call for a more thorough investigation of the effect of people's skepticism about climate change in the context of ethical and sustainable consumption decision‐making processes.     

Corporate social responsibility and financial performance: event study cases

This paper examines how the U.S. capital market perceives corporate social responsibilities (CSRs) by examining the constituent companies of the Dow Jones Sustainability Index (DJSI) and explores whether the implementation of CSR policies and verification by independent organizations contribute to variances in financial performance . This paper also examines different events (i.e., nominations, inclusions, and awards) in the analysis of how much importance investors place on CSR. The results show that investors do not exhibit significant recognition of U.S. companies included in the DJSI. However, when CSR becomes common practice within a given industry, certification by independent third parties regarding CSR policies conveys actual benefits to corporate performance. In addition, this paper compares degrees of CSR recognition between investors in the United States and investors in Taiwan. This study uses the Awards of Excellence in Corporate Social Responsibility given by Common Wealth Magazine to assess whether investors form different expectations of CSR based on company size. The results indicate that Taiwanese investors are increasingly aware of CSRs and the awards received by mid-sized companies show significant impacts. Changes in share prices for mid-sized companies are slower than for large companies. This paper argues that CSR policies not only enhance reputation but also lead to good financial performance. Companies are encouraged to take an active attitude toward CSR by understanding the relevant costs.     

Proposing public announcement intention and its antecedents from a CSR perspective: a qualitative study

This study proposes a theoretical framework of public announcement intention from a perspective of corporate social responsibility, including nine propositions developed to help explain the framework. In the proposed framework, public announcement intention is positively influenced by CSR attitude and opportunism judgment, while CSR attitude is positively influenced by opportunism judgment. Besides, CSR attitude is also positively affected by organizational values and benefit expectations but negatively affected by competitive pressure. Furthermore, opportunism judgment is positively influenced by benefit expectations but negatively influenced by competitive pressure and information asymmetry. Collectively, this study provides a good example for understanding the specific issue of public announcement intention in CSR and is an important complementary research for previous studies in the CSR area.