Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

Collaborative Network Capacity

Abstract

This article argues that collaborative network success is a function of having the necessary social, knowledge, and financial capital, and the capacity to manage that capital through collaborative governance and knowledge management. This theory is examined through a comparative case study of two early childhood/school readiness networks. The evidence suggests that both collaborative governance and knowledge management enable collaborative networks to use their resources wisely and that organizational commitment to the network, the role of data collection and sharing, and the challenges of information technology all bear further investigation as important components of collaborative network capacity.     

How to foster collaborative performance management? Key factors in the US federal agencies

ABSTRACT

Public employees are urged to be tireless collaborators and skilled performance managers, but can they be both at the same time? We describe two approaches to collaborative performance management observed in the US federal performance system: interagency collaboration to achieve cross-agency goals, and intra-agency collaboration to achieve agency goals. We find that some factors that reinforce intra-agency collaboration – accountability to agency goals, investment in the agency performance system – fail to support, or even undercut, interagency collaboration. However, other factors – seniority, participation in goal-setting, and goal salience – can encourage both types of collaborative performance management.     

重庆港与南京港基于信息共享的物流联动模式研究

基于协同管理的港口群运营协同机制,分析了重庆港和南京港的信息建设基础与发展方向,为进一步实现重庆港与南京港的功能联动、信息共享提供基础。构架重庆港与南京港物流信息共享模式的功能与系统平台,提出了基于港口联动的信息共享新模式。     

Reference subsystems for Smart Manufacturing Collaborative System (SMCS) from multi-processes,multi-intersections and multi-operators

ABSTRACT

In this paper, multi-process collaboration subsystem, multi-intersection collaboration subsystem, and multi-operator collaboration subsystem are deduced through the overall architecture of Smart Manufacturing Collaborative System (SMCS). Furthermore, the detailed implementation steps of SMCS are given, and verified by a case study in an automotive enterprise, which can realize the sharing of information, data and resources between adjacent business links and improve the utilization rate of enterprise's overall information and data resources. It also can improve design efficiency, save manufacturing costs and improve supply response speed. Then, it can save communication costs, and improve the utilization rate of information service resources.     

Governing Cross-Sector,Inter-Organizational Collaborations

Abstract

This article addresses the governance of cross-sector, inter-organizational collaboration in the context of public administration and management. It conceptualizes the governance of collaborations in terms of structures and processes that enable actors to direct, coordinate and allocate resources for the collaboration as a whole and to account for its activities. It argues that the need to pay attention to considerations of ‘collaborative governance’ and ‘governing collaboration’ in cross-sector collaborations gives rise to a number of challenges and tensions that need to be addressed if the governance form is to be sustained and the collaboration is to yield advantage.     

Buyer-supplier collaboration: A macro,micro, and congruence perspective

Buyer-supplier collaboration, an important part of operational performance, is predicated on the assumption that a firm's stated strategy on inter-firm collaboration is implemented in practice. We argue that a strategy is only as good as its execution and that micro-level factors—the employees' collaborative propensity and their internal collaborative behaviors—also play an essential role in the successful implementation of buyer-supplier collaboration. We test competing models based on secondary data collected from 330 manufacturing firms in 16 countries/regions. Our results show that both the macro-level firm strategy and micro-level employee factors exert substantial influence over buyer-supplier collaboration. In addition, when inter-firm collaborative strategy and micro-level factors are congruent, there is an enhancement effect. Our research explores the critical role of supply managers and surrounding employees in shaping buyer-supplier collaboration and actualizing operational strategies.     

中原经济区协同物流发展策略研究

区域协同物流的发展是中原经济区整体发展的内在要求,也是其重要基础。本文首先对区域协同物流的研究现状进行了概述,然后分析了中原经济区发展协同物流的重要性,在此基础上,对制约中原经济区协同物流发展的四大因素进行剖析,最后提出中原经济区协同物流发展的五大策略,即建立三级联动机制、构建综合运输网络协同体系、构建物流信息服务协同体系、打造区域物流龙头企业和构建供应链协同物流体系。     

Managing Cultural Diversity in Collaborations: A focus on management tensions

Abstract

This article explores the management of cultural diversity in public and not-for-profit collaborations spanning organizational, professional and national boundaries. Through the framing of a culture paradox, it identifies three interrelated tensions pertaining to the management of cultural diversity towards collaborative advantage. These tensions address: interactions between organizations within a collaboration; interactions between individual actors and their orientation towards the collaboration and their host organization; and the quantity and extent of cultural diversity within a collaboration. The culture paradox and its inherent management tensions provide theoretical and practical conceptualizations that are relevant to management and governance of collaboration.     

基于契约合作与信息共享的供应链协同研究

为能满足市场多元化需求,降低运营成本,节省不必要的配送流程,提高配送效率,提升服务质量,实现高效的供应链协同是供应链管理的必经之路。契约合作与信息共享是实现供应链协同的重要前提。近年来,有关契约与信息共享的课题研究也有了新的进展。文中对供应链协同管理中的契约合作、信息共享、协同管理应急措施等多个重点内容进行深入探讨,为完善供应链协同体系、增强供应链协同管理质量提供基础理论与实践依据。     

Does Adaptive Capacity Influence Service Delivery? Evidence from Swedish Emergency Management Collaborations

Abstract

The relationship between adaptive capacity and collaborative performance is a central issue within public management research but has rarely been subjected to systematic empirical testing. Using survey data on emergency preparedness collaborations in Swedish municipalities (N = 263), this article investigates the relationship between three adaptive capacity variables – diversity, interaction, and learning – and outcomes in terms of goal attainment, risk analysis, and public satisfaction with rescue services. The findings suggest a positive relationship between the number of collaboration partners and goal attainment, while learning and accessibility of collaboration venues were unassociated with service delivery variables.     

The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom

Abstract

In multi-stakeholder collaboration settings, trust plays a significant role. We explore the connection between trust and interaction over time in a collaborative governance board. To this end, we conducted a case study of the board of a collaborative governance arrangement in professional education. The results include an increase in trust within the board as well as three changes in the interaction pattern during board meetings: more openness, more responsiveness and more speed. It is argued that the increase in trust and the changes in interaction are related, implying that trust is visible in interaction content, interaction atmosphere and interaction process.     

Is Innovation Dependent on the Hierarchical Leadership Pyramid?

The purpose of the current essay is to consider the influence that the hierarchical form of leadership has on the ability to innovate within an organization. Organizational leadership sets the direction that steers innovation. Leadership facilitates the collaborative efforts of a diverse group of individuals. Leadership also provides the support and resources necessary to implement innovative initiatives successfully. The leadership develops the culture that can either help or hinder innovation. A culture that supports innovation emphasizes learning, experimenting, diversity, and collaboration. Leadership encourages either a mindset of collaboration or that of competition. Ideas and problems should be challenged in positive, collaborative ways rather than by competitive methods. Individuals in a position of authority must understand the impact that their support and access to resources have on the process of innovation. Such an understanding will allow leadership to focus their energy on providing a clear direction and sharing information, supporting implementation, building an innovative culture, and developing an organizational mindset of collaboration not competition.     

ERP在应用上的新趋势

随着互联网的普及,我们的办公方式正从基于办公自动化的内部办公逐渐扩大到基于ERP企业管理软件的网上电子交易,企业从过去单一的内部控制模式逐渐转型成基于电子商务交易平台的企业间的信息共享和协同商务模式,由于ERP近几年来在我国发展势头良好,基于ERP的协同商务模式更是得到了广泛的认可和推崇。     

Perceptions of HR practices and innovative work behavior: the moderating effect of an innovative climate

Abstract

The purposes of this paper are to explore the effect that perceived HR practices have on the innovative work behavior (IWB) of individual workers and to examine the role that an innovative climate plays in this relationship. We hypothesize that employees will show greater IWB if they perceive the organizational climate to support innovation and perceive the presence of HR practices related to a compensation system, training and development, information sharing, and supportive supervision. Using data from 463 individuals in four Dutch manufacturing companies, the study tests the effects of employees’ perceptions of HR practices and of an innovative climate on their innovative behaviors. We found that employee perceptions of a compensation system are negatively related to IWB, and that employee perceptions of information sharing and supportive supervision are positively related to IWB. The effect of perceptions of information sharing and training and development on IWB are moderated by an innovative climate, in such a way that information sharing has a stronger effect on IWB and training and development a weaker one. Managers can stimulate innovative behavior by investing in information sharing, supportive supervision, and establishing an innovative climate.     

供应链环境下基于案例推理的知识共享框架研究

供应链管理（SCM）的核心是处于供应链各个环节的组炽机构之间的协同和一体化运作．随着供应链各个环节协同的不断深入，越来越迫切需要实现跨部门或跨组织的知识共享，从而更好地为供应链一体化协调运行提供知识支持服务。本文结合供应链条件下的知识共享问题．提出了一种基于案例推理（CBR）的供应链知识共享框架。     

Building responses to sustainable development challenges: A multistakeholder collaboration framework and application to climate change

The affirmation of open innovation and collaborative systems is enabling unprecedented opportunities to create business value while facilitating multistakeholder conversation on sustainability issues. In particular, platform‐based models are emerging as organization archetypes able to facilitate cooperative dynamics among industrial actors, policy makers, academicians, scientists, and citizens. In this article, we use interdisciplinary business management and collaborative innovation literature to build the conceptual framework of a multisided platform as a collaboration environment gathering actors willing to define responses to sustainable development challenges. We present five dimensions or “genes,” that is, the focus and strategic intent or orientation of the platform (what), the participating sides, actors and groups (who), the actions, flows and coordination mechanisms (how), and the value drivers, benefits and externalities (why), and the rules regulating the affiliation and interaction processes (governance). We also present and discuss 30 subtopics or management items that are associated with the five dimensions defined. We then apply the conceptual model to analyze a case in the climate change endeavor and to show how competitive and cooperative dynamics can be virtuously integrated to provide individual‐ and company‐driven responses to a timely socioenvironmental issue. The article provides a new perspective on collaboration to enhance social development, and it offers theoretical and practitioner insights for a broad interdisciplinary audience including scholars, practitioners, business, and platform managers.     

Municipal isomorphism: testing the effects of vertical and horizontal collaboration

This study tests whether vertical and horizontal collaborative arrangements generate organizational isomorphic pressures. Using neo-institutional theory, we explore whether local governments emulate their peers when they are (1) bound through collaborative agreements/associations (mimetic pressures), and/or (2) scrutinized by central government through a vertical agreement (coercive pressures). Municipal isomorphism is measured by municipality-dyad convergence across time based on: (1) the number of central-government grant applications submitted by municipalities and (2) use of information technologies. We test for changes in divergence between dyads on these measures using data from all possible dyads generated from 207 Chilean municipalities over 10 years (2005–2014). After controlling for potential confounding factors, findings show mimetic and coercive pressures, from horizontal and vertical forms of governance, reduce a municipal dyad’s divergence in terms of grant applications and use of information technologies. However, collaboration effects on municipal isomorphism are contingent on the type of collaboration. While formal municipal agreements increase a municipal dyad’s convergence, municipal associations unexpectedly seem to decrease it.     

面向SCM的物联网动态服务架构及协同应用

基于供应链集成化业务场景、持续分析了供应链以及增强上下游快速响应能力的需求,为了实现集成化供应链平台的业务协同合作与信息共享,并构建业务需求驱动的物联网关键技术融合体系,采用以动态服务为中心的物联网多层体系结构,通过物联网应用中间件技术以及多层关键技术融合与集成应用,实现由业务驱动的海量数据的采集、传输、处理与整合,采用面向服务的体系结构SOA技术及Web服务技术,支撑分布式SCM应用软件借助中间件技术实现物联网在异构环境下动态的服务架构及其协同应用。