Knowledge-sharing rewards in enterprise social networks: effects of learner types and impact of digitisation

ABSTRACT

The era of total digitisation demands companies to seek innovative approaches in managing digital assets. This paper presents and studies an analytical model of an enterprise social network (ESN) employed by organisations in facilitating knowledge sharing and learning. Exploring the design of reward systems that motivate workers to share knowledge, we focus on how the dominant type of learners (avid or impressionable), the network structure of the ESN, and digitisation affect the reward systems. This research provides valuable insights for practitioners to implement appropriate reward systems to promote knowledge sharing and learning in ESNs.     

Network capability,innovativeness, and performance: a multidimensional extension for entrepreneurship

Abstract

Small- and start-up firms in the high-tech industry usually engage in networking to overcome resource, knowledge, and competence constraints in creative, innovation-based competition. Quite often, however, network relationships fail due to lack of network capability (NC), defined as the ability to manage and gain benefits from external relationships. In the present study, we propose and examine an updated five-dimension NC construct and test its effect on innovativeness and performance. Two independent high-tech samples of small firms and start-ups support measurement properties of the proposed NC construct and suggest that the often-overlooked dimension in NC research of network relationship building is important to include in a complete NC construct. Doing so can help explain organizational innovativeness and effects on the customer, sales, and innovation performance more effectively. As a result, we find support for the proposed NC scale and the importance of network capabilities for small companies and start-ups to remain competitive.     

Collaborative Network Capacity

Abstract

This article argues that collaborative network success is a function of having the necessary social, knowledge, and financial capital, and the capacity to manage that capital through collaborative governance and knowledge management. This theory is examined through a comparative case study of two early childhood/school readiness networks. The evidence suggests that both collaborative governance and knowledge management enable collaborative networks to use their resources wisely and that organizational commitment to the network, the role of data collection and sharing, and the challenges of information technology all bear further investigation as important components of collaborative network capacity.     

Bringing Networks In: A model of organizational socialization in the public sector

Abstract

Integrating new employees so that they perform well, fit in well and are committed to the agency is a salient concern for public managers. Organizational socialization is the process by which new employees learn the knowledge, skills and values required to become organizational members. This article develops a model of organizational socialization grounded in newcomer social networks and set within a context of public service identity. Social network theory and methods offer a means for examining and interpreting patterns of interactions between newcomers and organizational members. This article concludes with propositions for future studies of organizational socialization and social networks.     

Method towards discovering potential opportunity information during cross-organisational business processes using role identification analysis within complex social network

ABSTRACT

The key to discover potential opportunity information in cross-organisation business processes (COBPs) is to identify the primary roles and actors, i.e. how to obtain their associations according to the interactive behaviours within the complex social networks. The information of roles in COBPs is commonly considered important and explicitly related with activities contained in COBPs. In this paper, we define a role as a configurable resource model integrating the capabilities and knowledge required to the qualified actors. Furthermore, we introduce two networks named as role-based interactive behaviour network and handover of work social network to investigate the information on roles. How to build the complex social network mapped on roles from COBPs is also discussed, and an approach to obtain the potential opportunity information is proposed by combining with the significance of roles and actors. The simulation result shows that the primary roles may not completely correspond to the central position in networks, but they are closely associated with more reliable actors.     

The effect of social distancing on the reach of an epidemic in social networks

How does social distancing affect the reach of an epidemic in social networks? We present Monte Carlo simulation results of a susceptible–infected–removed with social distancing model. The key feature of the model is that individuals are limited in the number of acquaintances that they can interact with, thereby constraining disease transmission to an infectious subnetwork of the original social network. While increased social distancing typically reduces the spread of an infectious disease, the magnitude varies greatly depending on the topology of the network, indicating the need for policies that are network dependent. Our results also reveal the importance of coordinating policies at the ‘global’ level. In particular, the public health benefits from social distancing to a group (e.g. a country) may be completely undone if that group maintains connections with outside groups that are not following suit.

     

Public–Private Partnerships in Health Services Delivery

Abstract

In this article, we conceptualize public–private partnerships (PPPs) from a network organizations perspective, and apply interorganizational relations (IOR) to study fifteen PPPs in a district health system in the state of Rajasthan in India. We find that the Government occupies a dominant position in the network because of the centrality of its functions, authority and control over resources and information. There is greater reliance on formal mechanisms of co-ordination. For effective network governance, it is imperative to reduce the power asymmetry, develop horizontal co-ordination, trust and social capital, and enhance public managers’ capacity for effectively managing interorganizational relationships.     

Understanding public support for the US federal bureaucracy

Abstract

While a number of scholars have examined citizens' satisfaction with specific encounters with government agencies, few studies have assessed explanations of the public's overall evaluations of bureaucratic performance, especially accounts that address sources of variation over time. We address this gap with a new annual time series measure of aggregate assessments of the US federal bureaucracy. We find that public approval of bureaucratic performance varies markedly over time. We then test a number of prior explanations for this movement focusing on both broad contextual forces in the political environment and more specific variables more closely associated with the federal bureaucracy. While data limitations preclude developing a fully specified model tapping all of the explanations simultaneously, we are able to rule out a wide range of ‘usual suspects’ as free standing or sufficient accounts of variations in aggregate bureaucratic approval over time. But we also isolate a number of promising explanations.     

Networks in Public Administration: Current scholarship in review

Abstract

Network-focused research in public administration has expanded rapidly over the past two decades. This rapid growth has created come confusion about terminology and approaches to research in the field. We organize the network literature in public administration using compact citation networks to identify coherent subdomains focused on (1) policy formation, (2) governance and (3) policy implementation. We trace how these domains differ in their approach to defining the role of networks, relationships and actors and to what extent the articles apply formal network analysis techniques. Based on a subsequent content analysis of the sample articles, we identify promising research avenues focused on the wider adoption of methods derived from social network analysis and the conditions under which networks actually deliver improved results.     

From Trade Among Nations to Trade Within Firms Across National Borders

SUMMARY

Based on international economics, evolutionary economics, and organizational theories, this paper discusses the evolution of the multinational corporation's intra-organizational cross-border trade and production network. The paper suggests that firms are social and economic entities, whose intra-organizational, cross-border trade and production networks coevolve with their multilocal competitive environments. Since organizational evolution, technological innovation, and organizational learning are path-dependent, a firm-specific inertia makes it to differentiate itself from its competitors in both its intra-organizational network and market outcome. The growing trends in intra-firm transactions and intra-firm division of labor on global basis present a challenge to national governments. This paper discusses intra-firm cross-border trade versus arm's-length international trade and the implications for national-based policies.     

Engaging workers in resource-poor environments: the case of social enterprise in Vietnam

Abstract

How do social enterprises acquire and retain employees in resource-poor environments? This paper presents findings from a study examining human resource management (HRM) practices in transitional economy social enterprises, where research on HRM remains underexplored. Drawing on social exchange theory and employing a multiple-case study design, we examine the ways in which four well-established social enterprises in Vietnam use high-involvement work practices (HIWPs) to acquire, retain and support the performance of workers. The findings suggest that HIWPs increase the social exchange value of social enterprise employment but raise questions about business sustainability. We identify evidence of a unique bundle of HIWPs, which comprise four dimensions of the original model: information, knowledge, power, and rewards, and one new dimension, namely family-building practices.     

Reorganizing the welfare state administration

Abstract

This article addresses the big welfare administration reform in Norway. The reform is a merger of the employment and national insurance administrations, combined with more formal collaboration with the local government social services administration. The reform introduced a mandatory partnership model between central and local government. This model is a hybrid of hierarchy and network. A substantial dilemma in the particular partnership model chosen is how to enhance vertical control at the same time as sustaining the autonomy of local government. The partnership model created to solve this dilemma represents a delicate and ambiguous balance between accountability to the central government and to the local council.     

Peer‐to‐Peer File Sharing and the Market for Digital Information Goods

We study competitive interaction between two alternative models of digital content distribution over the Internet: peer‐to‐peer (p2p) file sharing and centralized client–server distribution. We present microfoundations for a stylized model of p2p file sharing where all peers are endowed with standard preferences and show that the endogenous structure of the network is conducive to sharing by a significant number of peers, even if sharing is costlier than freeriding. We build on this model of p2p to analyze the optimal strategy of a profit‐maximizing firm, such as Apple, that offers content available at positive prices. We characterize the size of the p2p network as a function of the firm's pricing strategy, and show that the firm may be better off setting high prices, allowing the network to survive, and that the p2p network may work more efficiently in the presence of the firm than in its absence.     

The network structure of knowledge sharing among physicians

This paper applies social network analysis in order to model knowledge sharing among hospital physicians. Drawing on the literature on the diffusion of innovation and cooperation in clinical settings, it aims to furnish better understanding of knowledge sharing in two directions: describing how knowledge flows and identifying individual and contextual factors which facilitate its spontaneous spreading. Used to address these issues is a link- tracing sample of about 800 Italian hospital physicians, potentially involved in prescribing a new drug. The paper represents knowledge sharing about the innovation as a network. It therefore specifies Exponential Random Graphs (ERG) or p* models to reconstruct the network structure of knowledge sharing and to test the effect of exogenous factors on the tendency to take action in the network. The results show that knowledge flows informally, exploiting mutual information-seeking relationships, and, consistently with previous studies, locally, with physicians tending to cluster in small groups of proximate and similar peers. Moreover empirical evidence is provided that the propensity to share information with colleagues is greatly affected by individual-specific characteristics, mainly by the experience in the field and the attitude toward the innovation, and by exposure to commercial communication.     

The cognitive and the action-oriented elements of competence along the innovation process – evidence from R&D teams in the medical equipment sector

Abstract

Organizations are constantly searching for ways to enhance their innovative capacity and to sustain their competitive advantage. Much of the literature focuses on knowledge as the key driver for this pursuit. Unlike other studies, we define experience and knowledge as two basic elements of competence by borrowing from the experiential and cognitive learning theories and contrast their impact on the innovativeness of R&D teams. Building on the competence based perspective, we posit that the differences in competence inputs explain variations in team innovation performance along the innovation process. To test our assumptions, we analyzed the aggregated knowledge and experience levels for different technology competences of 868 employees in 49 R&D teams in a large contract-engineering corporation in the medical equipment sector. The findings reveal that technology experience is particularly fruitful within innovation implementation and is a driver for successful market introduction. The research contributes to the understanding when competence elements are especially important.     

Handbook on development policy and management

ABSTRACT

Although the public service logic (PSL) has been an important equipoise to the predominant goods-manufacturing logic, there is potential to broaden its scope. An explicit integration of social context may contribute to an enhanced conceptual understanding of the PSL, at the same time addressing a major challenge in healthcare: disparities among population groups. A ‘representative co-production’ approach is suggested. In such an approach, group representatives’ knowledge and skills are used in evaluating, designing, and delivering services with the purpose of supporting other group members’ value co-creation. A case is provided, demonstrating representative co-production in access to preventive health services.     

The influence of knowledge management and professionalization on the use of ERP systems and its effect on the competitive advantages of SMEs

ABSTRACT

Although the literature on Enterprise Resource Planning (ERP) systems emphasizes the importance of knowledge management and professionalization in the use of these systems, the factors that mediate these relationships are not sufficiently developed in SMEs. This study proposes the adequate application of knowledge management and professionalization would help to improve the use of ERP systems. The research uses the structural equation approach based on PLS-SEM technique with a sample of 137 Spanish SMEs. The results show that professionalization and knowledge management significantly affect the use of ERP, as well as imply a mediating effect on the competitive advantages of the SMEs.

Abbreviations: ERP: Enterprise Resource Planning; SMEs: Small and Medium Enterprises; PLS: Partial Least Squares; SEM: Structural Equation Modelling     

Structural holes, innovation and the distribution of ideas

We model knowledge diffusion in a population of agents situated on a network, interacting only over direct ties. Some agents are by nature traders, others are by nature “givers”: traders demand a quid pro quo for information transfer; givers do not. We are interested in efficiency of diffusion and explore the interplay between the structure of the population (proportion of traders), the network structure (clustering, path length and degree distribution), and the scarcity of knowledge. We find that at the global level, trading (as opposed to giving) reduces efficiency. At the individual level, highly connected agents do well when knowledge is scarce, agents in clustered neighbourhoods do well when it is abundant. The latter finding is connected to the debate on structural holes and social capital.     

Synergistic effects and the co-existence of networks in clusters

Abstract

Network systems like clusters are characterized by the coexistence of relational architectures with ties and nodes of different nature. While recent research has analysed how a set of structural features shape the dynamics and effects of one cluster network, the outstanding question is to what extent such features and outcomes are influenced by the concomitance of distinct content-related linkages. This paper integrates both network and evolutionary economic geography perspectives to develop and test a model that links innovation performance with the benefits that stem from technical and business relations. Data collected in a biotech cluster in the Valencia region (Spain) demonstrate the changing effect of brokerage and overlapping ties on innovation as a function of knowledge shared. Findings extend the theoretical understanding of how knowledge diffuses in clusters and provide valuable insights for both practitioners and policy makers.