Implementing international standards for Information Security Management in China and Europe: a comparative multi-case study

The leading international standards for information security management, ISO/IEC 27001 and ISO/IEC 27002 originate from the UK, but are applied worldwide. This paper explores whether the processes of selection, implementation and use of these interrelated standards differ between China and Europe by studying cases of Chinese and European companies. Chinese companies face some additional problems with the standards but manage to get them successfully implemented in a short period of time. Main differences relate to governance and management of standard adoption. This study is innovative in the method used for standardisation research (comparative multi-case study), and the topic: implementation and impact of information security management standards.     

质量管理体系对人力资源管理的要求

建立在TQM思想上的ISO90 0 0 (2 0 0 0 )质量管理体系明确了组织中人力资源管理的重要性。本文在分析人力资源基本特征的基础上 ,讨论了质量管理体系对人力资源管理在人员参与管理、人员能力和意识管理及人员培训管理方面的要求 ,对于组织建立和完善质量管理体系并提高人力资源管理水平具有一定的理论指导意义。     

论高等教育质量管理移植ISO9000族标准

随着中国高等教育进入大众化教育阶段,高校教育质量问题日益成为人们关注的焦点。近年来,不管是在理论探讨还是实践操作中,高校引用ISO9000族标准进行质量管理开始成为一种时尚和潮流,认为在移植ISO9000族标准时必须考虑教育领域的特点,正视ISO9000族标准与教育活动的特点存在的冲突,遵循教育发生发展的规律。     

认真贯彻质量标准,全面提高施工质量

通过ISO9000认证是企业实力的体现,也是参与国际竞争的需要,越来越多的企业通过或正在参与,但在实际中缺乏有效实施,本文从质量管理体系的基本理论,实施中存在的问题入手,进行分析,提出全面提高施工质量的几点建议。     

ISO9000的应用对企业管理模式及人际关系带来的变革

ISO9000质量管理体系的口号是“写你所做的,做你所写的,提出证据”。实施ISO9000管理体系往往会对企业中人际关系和管理模式带来深刻的影响。“写你所做的”让企业的每个人制定规范来约束自己;“做你所写的”使主宰企业运作的不再是人的意志,而是一种客观的、不带个人情感的规范;“提出证据”使企业的管理由别人的监督逐渐变为自我负责。     

税收管理引入ISO理念批判

建立ISO9000税收质量管理体系是一项复杂的系统工程,需要全体人员的共同参与才能构建、运作起来,并发挥其效用。税收征管工作错综复杂,新情况、新问题层出不穷,希望通过“贯标”工作来解决所有问题的想法是不客观的,也是不现实的。在客观条件尚不具备的情况下急于将ISO9000标准引入到税收管理中必然会造成新的管理模式与传统模式发生冲撞而产生诸多的矛盾,并进而影响现行的税收工作。     

服务品牌资产驱动模型研究——基于多维互动质量的视角

顾客、员工与企业之间的互动是培育服务品牌资产的重要平台。本文将互动质量分为员工-顾客互动质量、企业-顾客互动质量和企业-员工互动质量3个维度,构建了一个基于多维互动质量的服务品牌资产驱动模型,通过对广州市代表性服务企业进行实证研究发现:企业-顾客互动质量与企业-员工互动质量密切相关,企业-员工互动质对员工-顾客互动质量有直接影响,三维互动质量通过顾客价值和顾客满意对服务品牌资产有显著影响。     

Trade and the impact of innovations and standards: the case of Germany and the UK

The effects of patents as indicators for innovations and standards on German trade performance are analysed in general and German–British trade in detail. The latter analysis goes a step further than the approach of Swann et al. () and is based on a broader and more detailed database. The results show that Germany's export performance can primarily be explained by its innovative capacity and only to a small extent by its strength in standards. Furthermore, the results underscore the common view of the trade-fostering effect of international standards, while ‘idiosyncratic' standards have ambiguous effects on exports.     

增强企业社会责任 提高国际竞争力——基于国际认证标准的“人文化”趋势

将ISO9000I、SO14000和SA8000统一起来分析可以看出它们所包含的"人文化"的内容有不断增强的趋势。国际认证标准的"人文化"增强的趋势,反映了社会经济协调发展的客观要求;又是比反倾销、反补贴等更易于为西方消费者接受的贸易保护措施。分析国际认证标准的"人文化"趋势,有利于提出企业提高社会责任的措施,以促进国际竞争力的提高。     

Competing risk model for mobile phone service

Since the Korean government implemented the “Number Portability System” in the domestic mobile communications market, mobile communication companies have been striving to hold onto existing customers and at the same time to attract new customers. This paper presents a competing risk model that considers the characteristics of a customer in order to predict the customer's mean residual life under the “Number Portability System.” Competing causes for churning considered are pricing policy, quality of communication, and usefulness of service. It has been observed that the customers who pay more are less sensitive to pricing policy; younger people are less sensitive than older people to the change of the quality of communication; and women are more sensitive than men in terms of usefulness of service. We expect that the result of this study can be used as a guideline for effective management of mobile phone customers under the number portability system.