提升银行服务水平刍议

服务体现着银行形象,展示着银行的信誉度和美誉度、创造着银行丰厚的有形与无形资产,是银行实现可持续发展的基石。在金融市场的竞争中,谁能提供更好的服务,谁便拥有更广泛的客户,谁就占据主导地位,谁也就能够赢得更可观的效益。为此,笔者对提升银行服务这一老话题谈点新见解。     

电子银行业务——银行业务战略制高点

随着互联网和经济的高速发展,电子银行这一新兴的银行业务形式正在拓宽着传统银行的服务渠道,改变着银行业的营销和管理理念,影响着银行业的竞争格局。电子银行业务的发展将成为新时期银行战略管理的制高点。     

电子银行业务——银行业务战略制高点

随着互联网和经济的高速发展,电子银行这一新兴的银行业务形式正在拓宽着传统银行的服务渠道,改变着银行业的营销和管理理念,影响着银行业的竞争格局。电子银行业务的发展将成为新时期银行战略管理的制高点。     

浅谈当前网上银行风险防范与监管

<正>伴随着计算机技术和通讯技术的发展,电子信息技术日益渗透到社会生活的各个方面,深刻地改变着我们的工作方式与生活方式,银行业也开始步入网络银行时代。银行风险是伴随着银行而产生的,网上银行是传统银行的延伸,必然带有传统银行的各种风险,同时,由于网络的开     

营造银行优质服务环境要从优化大堂服务做起

营业网点是银行服务的一线,大堂是银行服务的重要场所,窗口是银行服务工作的前沿,直接体现银行服务质量,代表着银行的整体形象。因此,营造银行优质服务环境,应当从优化大堂服务做起。     

金融服务百货公司——美国费城国民银行经营秘诀

美国是世界上银行最多的国家,它拥有12600个商业银行和25000个储蓄机构,堪称为金融王国。这些银行和金融机构,在美国联邦储备银行的监督和调控下,为国外代理行、国内外大公司和个人提供着全面、优质和快速的银行服务。但同时,在这个金融王国里存在着激烈的竞争,美国每年都有倒闭和被吞并的银行。值得注意的是,这些倒闭和被吞并的银行不一定都是小银行,近两年,有些很大的银行山于经营不善而被吞并,如美洲银行与安全太平洋银行的合并,曾显赫一时的美国新英格兰银行的     

德国复兴信贷银行:组织架构与职能演变

正德国复兴信贷银行组织架构德国复兴信贷银行(简称KfW)成立于1948年,是一家比德国联邦政府更早成立的银行,也是唯一一家联邦政府和州政府全资拥有的政策性银行,代表着政府经济合作与发展部,承担着促进德国和欧洲经济发展以及德国与发展中国家经济合作中的融资、贷款等职能。从性质上来看,KfW是典型的政策性银行。它在《德国复兴信贷银行促进法》     

世界最大的金库

纽约华尔街,有一家银行名叫“纽约联邦储备银行。”其服务对象不是普通市民,而是各国的银行,所以人们称之为“银行中的银行”。它的地下室藏着成堆     

四百万元贷款为什么不能收回——对一起贷款人确认会计主体失误的案例分析

对银行监管是个很具体很细致的工作,这是由银行工作的特点决定的。俗话说:“蝼蚁之穴,可溃千里长堤。”下面这个案例不仅提醒着银行工作人员也提醒着银监工作人员。     

现阶段我国寿险银行保险产品的现状及开发建议

保险市场的巨大需求带动着我国银行代理保险业务的迅猛发展,然而在快速发展的过程中却存在着银行保险产品有效供给不足及现有产品同质化严重等问题。目前保险公司在银行邮政柜台销售的银行保险产品没能很好地体现和满足市场的需求,银保产品与银行业务关联度弱,银行保险业务的产品“瓶颈”已显现。本对现阶段银保产品进行比较分析,试提出产品开发建议。     

Eine goldene Regel für die Modellierung von Daten zur Erstellung von Data-Mining-Klassifikationsmodellen unter besonderer Berücksichtigung von Problemstellungen in der Versicherungswirtschaft

A golden rule for data modelling for data mining classification models with special considerations of problems in insurances. To create classification models to avoid contract cancellations and for cross selling purposes to be used in marketing and sales of insurance companies the necessary data modelling will be discussed. Starting from a binary classification variable — cancelled contracts and active contracts, customers of a branch and non-customers of a branch — we in particular focus on the importance of historical data: To be able to detect decision patterns for cancellations respectively for new contracts in the data with the help of data mining tools, it is necessary for such contracts respectively customers not to use actual data, but data as they were at the time of decision. This obvious, but rarely used principle, is presented in detail as a golden rule for correct data modelling in such situations. As a case study a project and results for nine branches in each case of the Gothaer Versicherungen is presented.     

Minimizing the Risk of a Financial Product Using a Put Option

In this article, we elaborate a method for determining the optimal strike price for a put option, used to hedge a position in a financial product such as a basket of shares and a bond. This strike price is optimal in the sense that it minimizes, for a given budget, a class of risk measures satisfying certain properties. Formulas are derived for one single underlying as well as for a weighted sum of underlyings. For the latter we will consider two cases depending on the dependence structure of the components in this weighted sum. Applications and numerical results are presented.     

Entry into Banking Markets and the Early-Mover Advantage

Using a sample for 1972–2002 with over 10,000 bank entries into local markets, we find a market share advantage for early entrants. In particular, the earlier a bank enters, the larger is its market share relative to other banks, controlling for firm, market, and time effects, with a market share advantage for early movers between 1 and 15 percentage points, depending on the order of entry. The strongest early-mover advantage is for banks that were in our sample in 1972 and survive into the 1990s. Moreover, early entrants appear to have such hold in the market by strategically investing in larger branch networks. Even controlling for the potential survivorship bias, we find that a bank's share decreases by 0.1 percentage points for a change in its order of entry from n th to ( n + 1)th. High growth markets show a smaller difference between late and early movers, consistent with a larger fraction of consumers yet to be locked in with a bank in these markets.     

Academic Dishonesty: An Exploratory Study Examining Whether Insurance Students Are Different From Other College Students

This exploratory study compares academic dishonesty scores for insurance students in one insurance program to those for other college students using survey data from business and nonbusiness students at two universities. Academic dishonesty was measured using a modified version of a scale developed by McCabe and Trevino , with a higher score indicating greater academic dishonesty. The average score on total academic dishonesty was significantly higher for insurance students than for other business students and lower, but not significantly so, than the scores for nonbusiness students. Regression analysis indicates that a significant predictor of academic dishonesty for both insurance students and other business students is the perceived relevance of the work to the student's major coursework. There were some differences, however, in the other significant predictors for insurance students versus other business students. Specifically, year in school was significant only for insurance majors, while membership in a Greek social organization and a belief that there was a low risk of getting caught were significant only for other business majors. Furthermore, the significant predictors of academic dishonesty were different for insurance students and nonbusiness students. Overall, the results indicate that insurance students are more likely to engage in academically dishonest behavior than other business students, and the motivation for academic dishonesty differs for insurance students and other students (both nonbusiness and other business). This suggests a need for insurance educators to address academic dishonesty using an approach that is somewhat different than that used for other students.     

Health benefits--reimbursement--state law claim not preempted. Providence Health Plan v. McDowell

A claim to enforce a reimbursement provision or a separate promise to reimburse a plan out of recovery from a responsible third party cannot be brought in federal court under ERISA, because it is a legal claim for monetary damages and ERISA allows fiduciaries to bring suit only for equitable relief However, a claim for reimbursement of medical benefits paid from a third-party settlement is a state law breach-of-contract claim that cannot be removed to federal court and is not preempted by ERISA. Thus, a plan can bring an action in state court for breach of contract against a participant or beneficiary who fails to reimburse the plan for medical benefits paid when he or she recovers from a third party in a settlement or through a judgment, as required by a reimbursement provision in the plan and/or a separate reimbursement agreement.     

Rethinking science for sustainable development: Reflexive interaction for a paradigm transformation

If we postulate a need for the transformation of society towards sustainable development, we also need to transform science and overcome the fact/value split that makes it impossible for science to be accountable to society. The orientation of this paradigm transformation in science has been under debate for four decades, generating important theoretical concepts, but they have had limited impact until now. This is due to a contradictory normative science policy framing that science has difficulties dealing with, not least of all because the dominant framing creates a lock-in. We postulate that in addition to introducing transdisciplinarity, science needs to strive for integration of the normative aspect of sustainable development at the meta-level. This requires a strategically managed niche within which scholars and practitioners from many different disciplines can engage in a long-term common learning process, in order to become a “thought collective” (Fleck) capable of initiating the paradigm transformation. Arguing with Piaget that “decentration” is essential to achieve normative orientation and coherence in a learning collective, we introduce a learning approach—Cohn's “Theme-Centred Interaction”—which provides a methodology for explicitly working with the objectivity and subjectivity of statements and positions in a “real-world” context, and for consciously integrating concerns of individuals in their interdependence with the world. This should enable a thought collective to address the epistemological and ethical barriers to science for sustainable development.     

Intra Day Bid‐Ask Spreads, Trading Volume and Volatility: Recent Empirical Evidence from the London Stock Exchange

With the benefit of very high frequency (25 million 1 minute observations) and recent data (2001) for the UK, this paper explores a number of intra day patterns of stock market behaviour. More specifically, a distinct reverse J shaped bid‐ask spread pattern is noted for SETS securities, a declining bid‐ask spread pattern for non‐SETS securities, a two hump pattern for trading volume and a U‐shaped pattern for returns volatility for all securities. In terms of complementing the existing literature, the paper shows that differences in trading systems may affect the bid‐ask spread patterns, while differences in market environments (i.e. US and UK markets) seems to affect the trading volume pattern. The paper suggests avenues for future research, in particular, the need to consider what factors are significant in determining intra day patterns for different trading systems and the need for additional cross‐market comparisons to identify how institutional factors affect the behaviour of investors on an intra day basis.     

公务员养老金制度并轨改革的设计思路与精算评估

我国公务员与企业职工的退休待遇存在巨大差距,养老保险制度的公平性备受质疑,由制度差异带来的阻碍人才流动等弊端日益凸显,已成为近年来社会关注的焦点问题,本文在分析公务员的职业特点及其养老保障特殊性的基础上,借鉴国际经验,并基于融入全国统一的养老金体系和保护公务员既得权益的考虑,给出了公务员养老金改革应采取“基本养老金＋职业年金”的设计思路和具体方案,测算分析了改革方案对个人和财政支出的影响以及在实施上的可行性。     

Further empirical evidence on block transactions below the MBR: the Spanish market

There is a relatively unknown market for partial control or corporate influence in Spanish listed firms, where the control transaction size is below the legal threshold that triggers a mandatory tender offer, as this kind of deal looks for exercising some degree of control, but not a full control. The goal of this paper is to go further in its empirical analysis by exploring its distinguishing features, using as the criterion to define its transactions obtaining a seat in the board of directors. We find that these deals are mainly located in the segment of the market of large trades where the rules for private negotiations are easier to implement; the size of the block is relatively large and it is negotiated as a whole block. Besides, the most common buyer has no previous stake in the firm. We find no evidence that the buyers pay, in median, for a seat on the board of directors, but the variability of the premiums for those blocks is higher and shows that buyers that had no control position in the target firm pay more for being among largest shareholders (partial control) and less for not being among them (influence).