Development of MICE Tourism in Australia

Abstract

The meetings, incentives, conventions and exhibitions (MICE) sector is one of the more rapidly growing market segments of Australian tourism. While demand for this form of tourism is increasing, there are several issues on the supply side which must be addressed. The paper identifies five key challenges relating to promoting cooperative behaviour among industry stakeholders, government support, infrastructure, training and service and marketing which must be met to maximise the scale and scope of these benefits. The paper discusses these issues in turn and assesses the implications for stakeholders in both the public and private sector. It concludes with some observations regarding the development of MICE tourism in Australia.     

Industry professionals’ perceptions of sustainability in meeting and event education

ABSTRACT

The size of the Meetings, Incentives, Conferences, and Events/Exhibitions (MICE) industry, and its popularity as a career choice are growing, along with the number of MICE college programs. Although the industry has begun to recognize its impact on sustainability, and is increasing efforts to improve sustainability-related practices, there is a lack of research on MICE education about sustainability. This study examines MICE professionals’ perceptions about sustainability in meeting and event education in order to help MICE educators equip students with the knowledge that is pertinent to their future. In-depth interviews with 10 MICE professionals show that they think students should learn about sustainability not only as a general concept but also as a business case for meeting and events. Measuring and tracking impacts were also important. The interviewees had mixed views about the industry’s current sustainability practices. Several practical recommendations for MICE educators, and future research topics are discussed.     

Information Technology and Service Standards in MICE Tourism

Abstract

The meetings, incentives, conventions, and exhibitions (MICE) sector of tourism is growing rapidly worldwide and particularly in the Asia Pacific region. One of the important challenges posed by rapid growth of this sector is to maintain service standards in a context of intense competition for this form of tourism. In particular, the development of skills in information technology is regarded as essential to the provision of quality service to tourists. After providing a brief outline of the MICE sector and its major stakeholders, the paper proceeds to highlight the importance of information technology in tourism generally and MICE tourism specifically. It then addresses issues of concern and identifies areas for further research to help the nation's MICE sector achieve competitive advantage.     

Taking the Classroom into the Real World

Abstract

The increase in number of international tourist arrivals, the holding of the Olympic Games in Sydney in 2000, and a solid domestic tourism industry has had an effect on the meetings, incentive, convention, and exhibition (MICE) industry in Australia, worth A$7 billion in 1996/1997. To meet this increasing demand from the industry to train professionals for the tourism and hospitality industry, some institutions are offering specialized subjects to prepare students for employment in the MICE industry. One of the inherent problems in teaching such a subject is to introduce a practical and experiential element. This has been addressed successfully over the past two years by offering students an opportunity to take part as delegates attending a specifically designed conference while spending a night at one of the many 5-star international hotel properties with convention facilities on the Gold Coast. In 1999, 135 students stayed at an international 5-star hotel, with the hotel cooperating with the university to provide a full-day conference on conference management, including hotel inspections and workshops. Students were assessed on their experiences at the hotel with the completion of a semester report and a questionnaire on the perceptions of their stay. Almost three-fourths of the students surveyed responded that they had benefited from the visit by being able to apply theoretical concepts to real life scenarios and that this enhanced their individual understanding of the subject.     

Market Segmentation in Time of Crisis

SUMMARY

The MICE sector (meetings, incentives, conventions, and exhibitions), has generated high foreign exchange revenue for the economy worldwide. In Thailand, MICE tourists are recognized as 'quality' visitors, mainly because of their high-spending potential. Nonetheless, Thailand's MICE sector has been influenced by a number of crises in the past since September 11, 2001. While a number of researchers have discussed the tourism market segmentation strategies during a crisis situation, less effort has focused on the MICE sector. Using Thailand as a case study, this research has adopted Seaton and Bennett's (1996, p. 31) concept of tourism market segmentation in order to understand the market segmentation strategy implemented by organizations in the MICE sector in time of crisis.     

Examining the link between meetings,incentive, exhibitions,and conventions (MICE) and tourism demand using generalized methods of moments (GMM): the case of Singapore

ABSTRACT

This study investigates the impact of meetings, incentive, exhibitions, and conventions (MICE) on tourism demand in Singapore over a period of 10 years (2003–2012). Past studies have shown that MICE matters a great deal to host destinations but researchers have rarely conducted any empirical research to verify the significance of this sector to tourism demand. Our study intends to fill the gap by using Difference and System generalized methods of moments (GMM) estimators for dynamic panel models. Tourism demand is measured by tourist arrivals from the top 30 origins, and the influence of real income of the tourist generating country and real exchange rate is also examined. The GMM results show a significant positive relationship between tourism demand and MICE (with international meetings as proxies). Additionally, the findings reveal that tourism demand growth is significantly positive (negative) with respect to changes in income (relative prices). The coefficient of lagged tourist arrivals indicates a high level of habit persistence and revisiting.     

Virtual MICE Promotion

ABSTRACT

Hong Kong and Singapore have been the leading cities for hosting MICE in Asia. Every year, thousands of events are held, both by local and international organizers, in Singapore and Hong Kong. Despite the significant economic contributions of MICE to a local economy, hospitality and tourism literature seldom analyzes Hong Kong and Singapore in terms of MICE promotion. The absence of published articles is particularly true in the context of virtual promotion. This paper reports on a study examining events promotion in the Web sites of the Hong Kong Tourism Board and the Singapore Tourism Board. The paper also analyzes the performance of the official Web sites in providing useful site selection information to event organizers and meeting planners. Empirical results of a content-based analysis indicate that the information provided by the Singaporean Web site is more comprehensive than its Hong Kong counterpart.     

Government Intervention in the Australasian Meetings,Incentives, Conventions and Exhibitions Industry (MICE)

Abstract

The meetings, incentives, conventions, and exhibitions (MICE) industry in Australasia is continuing to expand, and for those working in the industry, its contribution to the economy is beyond doubt. The first section of the paper addresses the roles of governments in MICE and identifies the perceptions of the industry of government involvement. It makes recommendations on how industry can become more active in lobbying governments. The second section investigates the concept of market failure in the Australian MICE sector and identifies the schemes of Australian governments designed to assist the industry. The third section reports the findings of a survey of seven member organizations of the Asian Association of Convention and Visitor Bureaus (ACVB) and identifies government support schemes as well as problems facing the MICE industry in Asia.     

基于IPA评价的会展旅游特征感知实证研究:以上海为例

为实现会展目的地利益相关者之间的紧密配合、促进上海会展旅游业的可持续良性发展,为2010年上海世博会的筹备贡献理论支持,本研究通过采用重要性—绩效分析模型(IPA)的研究方法,对上海会展旅游的26项感知项进行了评价和讨论,为上海会展业未来工作重点和营销资源配置提出了参考建议。     

会展旅游的概念内涵与市场开发

基于对国内外文献的整理和对会展活动发生发展的思考，本文提出了会展旅游及其相关领域的概念界定，并着重从旅游业与会展业互动的关系出发追索会展旅游活动的特点，从而进一步阐述了会展旅游市场开发的能力培育问题，提出了相应的展望与预测。     

Partnerships in International Travel and Tourism Marketing: A Systems-Oriented Approach Between Australia,New Zealand,Germany and the United Kingdom

Abstract

Little empirical research has been conducted about international partnerships between travel and tourism organisations, airlines and their intermediaries such as wholesalers and travel agents. Nevertheless, these partnerships are important because tourism is becoming more international and most destinations have to compete at a global level. Moreover, both producers and intermediaries are increasingly using information technology to increase their knowledge and relationship with customers. Thus this research set out to develop and empirically confirm a systemic model of these partnerships and four related research objectives. The methodology involved multiple case studies based on in-depth interviews with key players in Australia, New Zealand, the United Kingdom and Germany. The first outcome is a confirmation of the systemic model. In addition, the findings show the reasons for engaging in partnerships and the scope for further partnerships among the industry players. As well, the findings show that while ‘disintermediation’ may occur because of the advancement of communication technology, the linkages between travel and tourism organisations, airlines and intermediaries are still significant. Our framework can assist public and private travel and tourism organisations to mutually develop and manage marketing strategies and tactics for overseas markets.     

The Future of the Meeting,Incentive, Convention,and Exhibition (MICE) Industry Buyer-Seller Relationship

ABSTRACT

Business on the Internet and in the MICE industry are both experiencing rapid development. The construction of dedicated-convention centers, usually by the public sector, in large cities reflects this trend. In order to obtain a return on investment in the competitive MICE market, centers must competitively market themselves on the global stage, and the World Wide Web has provided the ideal vehicle. Findings from this study indicate that while the Internet and the Web are providing branding and information services, to date, clients still prefer printed promotional material and personal interface as a way of doing business. In the MICE market, marketing collateral appears to have a very short shelf life, with updates having resource implications for each center.     

Using New Orleans as a Predictor of the Future of the Convention Industry

Abstract

Meetings, Incentives, Conventions, and Exhibitions (MICE) are a significant part of the U.S. hospitality industry. Thus, predicting the future of this sub-segment is important to many practitioners, academics, and policy makers. However, no one has undertaken a comprehensive assessment of MICE on a longitudinal basis. The research that follows uses one of the top MICE destinations in the U.S. as a surrogate for the MICE industry. Historical data is analyzed to trace the progress of MICE in terms of the number of events, attendance, room nights, and market mix. Then, a new model is utilized to predict what lies ahead for MICE. The results suggest that the future is bright but that the market mix may change.     

A Framework for Human Resources Development Strategy at the Macro-Level

Summary

This article focuses on human resources development (HRD) strategy for the tourism sector. It describes a framework based on the strategic planning process comprising a series of steps to examine the conditions of tourism employment and the labour market at a destination and to identify barriers to HRD. Experience shows that the success of a strategic plan relies on the involvement of all players in the tourism industry in its elaboration and implementation, and it is argued that an advisory body must be created to develop HRD strategy.

A case study is presented illustrating one of the stages of the process-a situational analysis of tourism human resources and education provision in the northeastern Brazilian State of Bahia.     

A Shift-Share Analysis Approach to Understanding the Dynamic of the Portuguese Tourism Market

Abstract

The growth in the global tourism market place presents many countries with great opportunities to capitalize on their natural competitive advantages. However, achieving the economic potential of global tourism remains elusive for many countries despite their natural advantages. In this context, Portugal is a case in point. The Portuguese tourism industry is facing some serious challenges that are limiting its potential. This study utilizes the shift-share technique in order to offer Portuguese policy-makers systematic and practical insights into the characteristics of the Portuguese tourism industry in the context of the challenges and opportunities of the global tourism market place. Understanding the dynamics and characteristics of the Portuguese tourism industry in a comparative context is a crucial first step toward formulating a strategy aimed at improving Portuguese competitive standing in the growing tourism market.     

区域间投入产出模型(IRIO)的我国会展业经济影响分析

在事件活动领域,相对于体育活动,关于会展活动经济影响的研究较为薄弱。如何将与会展相关的产业和区域全部纳入其中以避免失真和漏损,是会展经济影响研究的难点之一。该研究首次运用区域间投入产出模型(IRIO),通过将波及的12个产业部门进行归并,计算了我国30个省区会展产业的区域及区域间影响力,并以广交会为案例,进行了会展间接经济影响的实证分析。研究结果显示:我国会展业对国民经济具有较强的拉动作用,而且几乎所有的省区都会产生相互间的波及效应;在总产出层面,会展产业的影响力在东部沿海和中西部地区表现出较为明显的差异性;我国会展业还有一定的发展空间。案例研究表明,第104届广交会的间接经济影响约为162.43亿元(其中广东占比最高,为35.09%),直接与间接效应之比为1:2.94;批发和零售贸易业等五个产业部门受广交会影响较大,合计占比为77%。     

A Local Reading of a Global Disaster

Abstract

This paper describes the events of 2001 in South West England and explores their wider messages for the management of tourism in the region. The year 2001 was an annus horribilis for the region, witnessing as it did, first of all, an outbreak of Foot and Mouth Disease (FMD) and later, as the region began to emerge from its first crisis, the unfolding events of 09/11. This sequence of events is used as a lens through which to inspect the interaction of three sets of obviously overlapping tourism management approaches. This fusion reveals that important contradictions and tensions exist between the claims, assumptions and practices of contemporary tourism governance. A more strategic approach to the concept of risk is required in the UK tourist “industry” since the prevailing principles and imperatives of tourism governance may have frustrated the response to events in 2001.     

Learning about the real-world in MICE education: The case of exhibition learning from Thailand

Abstract

The use of experiential learning in tourism and hospitality education is well-documented in literature. Experiential learning studies in this field may include, for example, internship experiences, field trip perceptions, conferences, and social events. However, there is still insufficient literature to understand students’ learning and their real-world experience in MICE education, especially in the exhibition sector. This study, therefore, addresses this gap by reporting the experiential learning of graduate students in an event course with the objectives to investigate student perceptions on academic learning experiences and the development of work-related skills by carrying out the exhibition project. Students are challenged to perform a complicated task as a real exhibition organizer, and to deal with other stakeholders of the exhibition industry (e.g., exhibition venue, exhibitors, contractors, and visitors). The experiential learning method is discussed through the Plan-Do-Check-Act (PDCA) process. The results indicate that students not only gained in-depth learning about the exhibition industry, but also developed important work skills (e.g., teamwork, planning, and coordinating skills). Moreover, classroom learning, industry visits, and real-world experience are found to be the important factors contributing to exhibition learning. The current study contributes to the limited exhibition learning literature and provides event educators new insights into the teaching and learning of exhibition-based projects in regard to how students plan, learn and carry out the exhibition event through the case of Thailand. Other similar courses may apply the learning processes and results of this study to develop effective experiential learning in MICE education.     

Geography's Changing Role in Tourism Marketing

Summary

This paper describes key travel traits of non-resident visitors to British Columbia's wine tourism destinations. It identifies Genera-list and Immersionist as being important segments of this market that merit particular attention in future destination management planning and marketing initiatives. It uses an importance-performance analysis framework to determine the key areas for management activity that need to be addressed in order to meet the travel product needs of each of these segments. The paper concludes by recommending a range of strategic initiatives that should be used by the wine industry and its tourism partners to elevate the appeal of BC wine destinations in the international marketplace. While specific to the     

Is It Difficult to Market a City as a Convention Destination?

Abstract

Convention tourism is a very lucrative form of tourism and is becoming one of the fastest growing sectors in the tourism industry. Greece, a traditional tourist destination worldwide, has not developed its convention sector satisfactorily. This paper presents the outcome of a small scale qualitative research in the form of in-depth interviews with six experts of organizing meetings and conventions, which were undertaken in order to explore the potential of Thessaloniki as a convention destination by assessing its strengths, weaknesses, opportunities, and threats. The results revealed that Thessaloniki has a potential to develop this special form of tourism and ameliorate the low tourist inflow. However, it is a difficult task, mainly due to the lack of cooperation among the city's stakeholders.