Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission?

This paper focuses on the neglect of an employment or workforce focus in policy engagement and planning for sustainable tourism. Tourism is of interest here because there is an established role for government and the private sector in policy engagement and strategic planning with respect to product development, infrastructure, marketing and human resource capacity and the focus has increasingly emphasised sustainable goals within this process. The discussion addresses the central role of people and work within concepts of sustainability and sustainable communities and questions why this has been, substantially, ignored in tourism. The paper starts by recognising the interconnectedness of employment in tourism and its workforce concerns with a wide range of inter-linked policy and operational considerations. This, in turn, points to the utility of the sustainable HRM model as a means by which to frame tourism work. Thereafter, this paper introduces new approaches through the proposal of sustainability indicators that have both theoretical and practical policy formation value in relation to the workforce. These sustainable employment capacity, service delivery capacity and service quality capacity with which policy-makers can gauge their readiness for sustainable growth in tourism employment. The research and application implications for this approach are discussed.     

Influences on Tourism Development Decision Making: Coastal Local Government Areas in Eastern Australia

With sustainable development and specifically sustainable tourism, decision making is perhaps the area where the impact on the future of communities is most crucial. Understanding better the decision-making process, provides possibly the most important potential tool in the sustainable management of tourism development. This paper examines the influence factors on tourism decision making and sheds some light on how important various influences are in the tourism development decision process. A typology of community decision-making influence factors was examined through research on local government councillors in Australian coastal regions. Three major categories of this typology were identified in the literature and further explored in this study: inter-personal, intra-personal and circumstantial influence. Results from this study show that a number of influence factors which relate to sustainable tourism are considered by councillors to have a more profound effect on their decision making than only the components of social influence theory which has been discussed in much of the literature. Utilising this typology of community decision-making influence factors may form the foundation for further studies of decision making. The results suggest that influence factors on decision makers need to be both understood and taken into consideration for sustainable tourism approaches to be effectively implemented.     

VFR tourism: The Host Experience

The current study explores the experience of hosting friends and relatives (HFR). Based on 51 in-depth interviews with local residents at the Israeli tourism destination of Eilat, the study sheds light on the negative and the positive aspects associated with the constant demand to host friends and relatives. In addition, the study presents a fourfold typology of HFR behavioral styles that span from engagement in predominantly indoor-related activities to visitations in outdoor commercial attractions. Another dimension of the typology concerns the distinction between guest-oriented and self-oriented styles of hosting. The findings are discussed with regard to the literature on visiting friends and relatives (VFR), sustainable tourism development and the well-being of local residents.     

A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism

The COVID-19 pandemic has brought unparalleled impacts to the global tourism industry, thus inspiring a wave of academic research. This paper presents a review of the early literature on COVID-19 and tourism, representing 249 papers. The analysis revealed five key themes: (1) psychological effects and behavior; (2) responses, strategies, and resilience; (3) sustainable futures; (4) impact monitoring, valuation, and forecasting; and (5) technology adoption. However, this research also raises questions about theoretical contribution, methodologies, and future research potential. This article also launches the Annals of Tourism Research's Curated Collection on coronavirus and tourism. The Collection contains all past articles published in Annals of Tourism Research on the topic and will continue to grow as new articles are added.     

Sustainable tourism and its use as a development strategy in Cambodia: a systematic literature review

Governments in many developing countries endorse sustainable tourism, despite associated practical limitations and challenges as a development strategy. Using the case of Cambodia, this paper illustrates how sustainable tourism issues in a developing country may be better understood through a systematic review of scattered relevant peer-reviewed and grey literature. This can help in identifying emergent themes and challenges, gaps in knowledge, and opportunities for future research. Analysis of 77 documents on Cambodia's sustainable tourism revealed themes and challenges relating to: (1) an emphasis on nature-based tourism (ecotourism); (2) calls for greater community engagement for sustainable outcomes; (3) stakeholder perceptions and values as drivers of tourism success; (4) cultural heritage as a key tourism attraction; and (5) foreign investment shaping Cambodia's tourism future. Unequal emphasis is given to key government policies for tourism development and there is limited practical guidance on how to realise a vision of sustainable tourism. There is a lack of consideration of how the socio-economic and cultural context affects sustainable tourism. The evidence suggests that sustainable tourism in Cambodia is questionable until fundamental economic, social capacity and policy issues are addressed, along with greater emphasis given to the tourism system's demand side.     

中国海洋旅游研究脉络、热点与展望

海洋旅游是重要的海洋经济类型,加强海洋旅游相关研究是服务中国海洋强国战略的基础性任务。本研究选取中国学术期刊网络出版总库收录的619篇中文文献为样本,系统分析中国海洋旅游研究脉络。研究发现,1992—2021年中国海洋旅游相关研究成果数量呈“起步探索、陡状攀升、波动回落”的变化特征,经历了以海洋旅游环境要素和资源价值评估为主的资源导向与孕育探索阶段（1992—2002年）,以多元议题拓展和集成方法创新并重的产业导向与全面推进阶段（2003—2010年）,以及同国家发展需求联系紧密、实践应用不断丰富的战略导向与深化拓展阶段（2011—2021年）;研究热点集中在海洋旅游理论内涵与研究范畴、资源开发与评价、社会与经济影响、资源环境与可持续发展、目的地开发与管理等5个方面。立足新时期中国海洋旅游理论发展与实践需求,未来应重视学科交互融合、技术手段集成和数据平台建设,提升理论研究同国家战略驱动、地方现实需求和行业实践发展的适配性,为推动中国海洋旅游高质量发展提供理论与决策指导。     

Engage or quit? The moderating role of abusive supervision between resilience,intention to leave and work engagement

This study explores the impact of travel agency employees' resilience on their intention to leave and work engagement, and simultaneously examines whether abusive supervision moderates the aforementioned relationships. There is a clear research gap on this subject in the tourism and hospitality literature regarding the moderating affects of abusive supervision on the relationships between resilience, intention to leave and work engagement. The survey was conducted in 18 travel agencies in Taiwan. Of the returned samples, 459 questionnaires were complete. Multiple regression analyses are used to test the four hypotheses of this study. The results indicate that travel agency employees' resilience can reduce their intention to leave and enhance their work engagement. Also, abusive supervision has a moderating affect on the relationship between resilience and intention to leave. Implications for managers of travel agency, theoretical contribution of the paper and suggestions for future research regarding travel agency employees are discussed.     

Community engagement in drive tourism in Ireland: case study of the Wild Atlantic Way

ABSTRACT

This paper presents research, which investigates community engagement in drive tourism in Ireland. In particular, it focuses on the Wild Atlantic Way (WAW), Ireland’s first long distance drive touring route stretching along the Atlantic coast for 2500?km from Donegal to West Cork. Face-to-face surveys were carried out to obtain a representative sample of community stakeholders along this touring route. The findings provide insight into the level of community engagement with drive tourism on the WAW with a high level of approval for the project but a low level of community integrated involvement with this drive-tourism product. This paper concludes that while there are low levels of community engagement with the WAW, there is a significant level of community support for the development of the WAW. However, to acquire community engagement in tourism development requires sustainable planning to maximize community benefits and minimize community costs thus increasing community participation, which is somewhat lacking.     

WWOOFing in Australia: ideas and lessons for a de-commodified sustainability tourism

This paper considers Willing Workers on Organic Farms (WWOOFing) as a form of sustainable tourism with particular focus on its social and cultural dimensions and the means by which deep engagement in these appear to lead participants to a better awareness or understanding of ecological sustainability issues. It draws upon a grounded theory-based exploration of the perspectives and interactions of WWOOFers and WWOOF hosts in Australia, using 323 formal written surveys of hosts and 188 surveys of WWOOFers, together with 16 in-depth unstructured WWOOFer interviews, which collectively enhances understanding of WWOOFing as an emerging, unique and valuable form of sustainable tourism. By virtue of the highly engaged and symbiotic basis of the exchange involved, WWOOFing is commonly perceived to facilitate a transcendence of the role of tourist. The research indicates this is the product of a unique relationship forged in the WWOOFing context, which differs markedly to relationships forged in more typical fee-for-service tourism contexts in which there is a different relationship at play between power, authenticity and sustainability. This relationship is outlined in order to articulate the notion that WWOOFing represents a type of “sustainability tourism” that is unexplored in the sustainable tourism literature.     

Have Australia's tourism strategies incorporated climate change?

Tourism is widely acknowledged as a key contributor to climate change, but it remains unclear how the tourism industry has been planning for climate change in practice. This paper conducts the most comprehensive critical review of Australia's tourism policy and planning documents to date. The paper explores the complex challenges posed by climate change to tourism and how tourism policy has been adapting over a 15-year period. Drawing on a longitudinal data-set of 477 Australian tourism policy and planning documents at the national, state, regional and local level, this research analyses the strategic discourse on climate change using content analysis and bibliometrics. The findings reveal opportunities, challenges and strategies for the tourism industry to contribute to the sustainable management of climate change. Opportunities include developing more “green” products, while strategies include establishing and/or participating in collaborative climate change schemes and strengthening dialogue surrounding climate change to aid the implementation of sustainable practices. Future research should consider the broader policy-making environment, such as the stakeholders, power and interest dynamics when analysing tourism strategies in relation to climate change.     

Trends and patterns in sustainable tourism research: a 25-year bibliometric analysis

In the quarter of a century since the release of the 1987 Brundtland Report, sustainable tourism has emerged as the dominant paradigm in tourism development. However, the debate, discourse, and criticism of this subfield of tourism research continues. To address such concerns the purpose of this paper is to explore trends and patterns in sustainable tourism research over the past 25 years. A 25-year bibliometric analysis was conducted for the four highest ranked journals in the tourism field. Results indicate that the growth in sustainable tourism research has been remarkable, with 492 papers published in these four journals and almost half of these in the last two years of the analysis. The largest proportion of papers published on sustainable tourism was case studies, empirical studies, and critical reviews. This study found that while the theoretical and methodological approaches appear to have matured over time, the subjects and themes in sustainable tourism research, with some exceptions, have remained constant. However, the field is clearly maturing with a move away from definitional and conceptual papers to papers focused on testing and applying theory through empirical research.     

The influence of recreation experiences on environmentally responsible behavior: the case of Liuqiu Island,Taiwan

Scientific understanding of the relationships between recreation experience and environmentally responsible behavior (ERB) of nature-based tourists is limited. To address this research gap, this study examines the relationship between recreation experiences (i.e. education, experiential engagement, esthetics, and escapism) and the general and site-specific ERB of tourists on Liuqiu Island in Taiwan. In total, 443 usable questionnaires were collected. The empirical results indicate that general ERB is positively and significantly affected by experiential engagement and the escapism of recreation experiences. The site-specific ERB of tourists is positively and significantly affected by the education, esthetics, and escapism of the recreation experience. We conclude that when people participate in the types of nature-based tourism described here, their recreation experiences can strengthen their sense of engagement in general and site-specific ERB, and contribute constructively to positive aspects of sustainable tourism. The management implications presented in this paper provide valuable insights for sustainable tourism. We suggest that recreation managers at nature-based tourism destinations collaborate to plan and implement recreational activities that are integrated with environmental education initiatives. This approach will encourage tourists to simultaneously engage in high-quality recreation experiences and ERB.     

Bridging the gap: grounded theory method,theory development,and sustainable tourism research

Advancing knowledge on sustainability phenomena can be optimized when theoretical developments and practical applications work in concert rather than in isolation. Bridging the theory–practice gap is particularly important to sustainable tourism, which has risen exponentially in relevance both in practice and research. However, tourism research has been criticized for a lack of endemic theory unique to the field. Grounded theory method (GTM) is an established methodology for generating new theory in substantive areas, and has been utilized to examine various tourism phenomena. Through both methodological and theory development assessments, this study first examines how GTM has been used in tourism research in general. Suggestions for ameliorating the theory development outcomes of GTM research in sustainable tourism are then offered for both researchers and reviewers to help bridge the gap between sustainable tourism research, practice, and theory.     

Tourism land use conflict in the United States

Despite numerous articles detailing the consequences of tourism, one's understanding of the conflict caused by tourism development is limited. This paper attempts to identify generalizable features of the tourism development debate in the United States through the use of a locational conflict framework. A typology of tourism development was created using content analysis of newspaper articles that described conflict over tourism related land use changes. The results of the analysis indicate that the number of tourism development conflict incidents and the issues involved in these incidents varied substantially across the United States. Analysis also indicates that the participants involved in the conflicts aligned themselves into different coalitions, depending upon the particular issue. This suggests that the particular tourism development issue is the most important variable affecting generalizations about tourism development conflict.     

Research priorities in park tourism

Park tourism is a large and important activity on which a substantial body of research work has been published. This paper reviews that work in the light of the issues now faced by parks and park tourism, and argues that there are significant research gaps that urgently need additional work. The paper outlines 10 such areas, including: visitor use monitoring; park tourism economic impact monitoring; park finance; professional competencies for tourism management; building public support; visitor satisfaction; licenses, permits, leases, and concessions for tourism; pricing policies; management capacity; and park tourism governance. The paper suggests that work in these areas is so important that the long term political and social relevance, effective management and sustainable future of many parks and protected areas depend on the results. It points to the park creation phase being over after about 150 years of growth, and the need to move more effectively into the long-term management phase. A number of key questions arise. The numerous parks must fulfill their conservation mandate and they must be financially secure. They almost certainly must forge links to tourism, yet not be dominated by tourism's demands, creating, therefore, a new and sustainable research-based relationship.     

Festival Tourism: A Contributor to Sustainable Local Economic Development?

Towns, villages and cities are increasingly keen to share their culture, environment and spending opportunities with visitors by the promotion of festivals. The fact that income can be generated by such festivals is clear but the true value of visitor spend is more complex to calculate with accuracy. This paper considers the contribution of festival tourism to sustainable local economic development. A festival typology is created that broadly identifies three festival types termed 'home-grown', 'tourist-tempter' and 'big-bang'. Here three festivals matching the typology are analysed against the model of sustainable local economic development activity created by the environment charity Forum for the Future. Results suggest that although festivals may have the potential to provide opportunities for sustainable local economic development such opportunities frequently remain unexploited. Nevertheless, some festival scenarios do indicate a closer match to the model of sustainable local economic development activity than others. This paper analyses why this should be and suggests ways in which festival tourism's contribution to local economies might begin to be better understood, and consequently, improved.     

Collaborative marketing for the sustainable development of community-based tourism enterprises: voices from the field

This paper examines stakeholder engagement in the collaborative marketing of community-based tourism enterprises (CBTEs). The study explored the various collaborative marketing approaches shaped by diverse stakeholders’ perspectives on ways to achieve the sustainable development of CBTEs in Vietnam. The results of 30 in-depth, semi-structured interviews from three CBTEs in Vietnam showed that three collaborative marketing approaches were prevailed among CBTE stakeholders and were categorised as commercial viability-driven, community development-driven and balanced approaches. The approaches’ differences were reflected in the marketing objectives to achieve CBTE sustainability, the central linkages of CBTE collaborative marketing, and the facilitators of stakeholder collaboration. The research found a knowledge gap between researchers and research participants and divergent perspectives among different categories of research participants regarding marketing and CBTE sustainability. This paper implies the role of a knowledge co-production approach to drive the stakeholder engagement in CBTE collaborative marketing for CBTEs’ long-term success. Additionally, this study provides insights into the discussion of marketing for sustainable tourism. Furthermore, the findings contribute to a better understanding of the collaborative approach at the organisational level.     

Investigating wellness tourists’ motivation,engagement, and loyalty: in search of the missing link

Wellness tourism is a rapidly growing sector of the current thriving tourism industry. The purpose of this study was to investigate tourists’ motivation and its relationship with engagement and loyalty at wellness tourism destinations. Specifically, tourists’ motivation was evaluated via four components: prestige and luxury; novelty and knowledge; self-development; and relaxation and escape. Tourists’ engagement was assessed from two perspectives: experiential and reflective. The study confirmed the impact of tourists’ motivation on engagement, which consequently leads to loyalty. The present research provides industry practitioners with strategies to understand and predict tourists’ behavior in wellness tourism destinations.     

An integrative framework for sustainability evaluation in tourism: applying the framework to tourism product development in Finnish Lapland

The adoption of sustainable practices has become widespread in tourism and has led to the proliferation of sustainability evaluation tools. They focus mainly on measuring outcomes, making scientific expertise an essential part of evaluations. This study argues that involving stakeholders throughout the evaluation process is essential if evaluation is to play a role in promoting the necessary understanding of sustainability to address the ecological and social concerns within a tourism setting. Drawing upon multi-stakeholder thinking, ethics, the Bellagio Principles and action research, this paper introduces a theoretical and methodological framework for engaging tourism organisations in collaboration with stakeholders in planning and implementing sustainability evaluations. The application of the framework is illustrated using a study of tourism product development, involving a group of eight craft-based entrepreneurs and their stakeholders in Finnish Lapland. A focus is placed on using ethical theories to promote dialogue and critical reflection and to expose the plurality of moral orientations behind the multiple views of sustainable tourism. Through discourse analysis, four moral discourses, ethical egoism, utilitarianism, deontology and virtue ethics, are constructed and examined. The paper shows how each influences the various ways in which stakeholders perceive sustainable tourism and the practical outcomes of the process.