Contrasting the Four Franchising Imperatives Across Hybridized Governance Models: A Preliminary Investigation

Although multiple-unit franchising is a popular and pervasive retailing strategy throughout the world, there is a paucity of prior research examining the factors influencing the achievement of the four franchising imperatives (i.e., unit growth, uniformity, local responsiveness, and system-wide adaptation) within the context of these hybridized arrangements. Exploratory interviews were conducted (16 franchisees), and results suggest master franchising realizes the strategic imperatives of unit growth, system uniformity, system-wide adaptation, and (partially) local responsiveness. Master franchising and area development arrangements enabled system uniformity, whereas incremental and area representative arrangements promoted system-wide adaptation. Implications for practitioners and future academic researchers are presented.     

Drug testers versus nontesters: Human resources managers’ perceptions and organizational characteristics

Survey responses from 134 human resources managers (50 from drug testing and 84 from nontesting organizations) indicated that representatives from drug testing organizations were no less likely than their counterparts from nontesting organizations to know that drug tests cannot assess performance impairment. However, awareness of this limitation of drug testing was associated with greater perceptions of testing as invasive of privacy and unsound for dealing with drug use in the workplace. The prevalence of drug testing was related to organizational size and industry type, but unrelated to perceptions of employee’s drug use. Implications for research and practice are discussed.     

Survivorship in the US hospital services industry

Over the last two decades, changing state and federal regulations and increased price competition have dramatically changed the environment in which hospitals compete. This paper uses observations drawn at 5‐year intervals from 1973 to 1993 for each of the 50 states to examine the specific effect of these factors on the size distribution of hospitals. It finds that Certificate of Need (CON) laws and rate review regulations have tended to favor large hospitals. The paper also finds that hospitals have responded to increased payer price sensitivity by seeking a medium bed‐size capacity. Copyright © 2000 John Wiley & Sons, Ltd.     

医院利用DMAIC和QFD减少用药差错

一家伊利诺依州医院在开展一个减少用药差错项目中既减少了工作量，同时又改进了90％过程绩效。 由一个黑带帮助的多学科团队实施六西格玛中DMAIC（定义、测量、分析、改进和控制）方法论 这个项目团队利用QFD（质量功能展开）来设计和开发过程职能 要想通过减少过程步骤来改进质量听起来是矛盾的。而在伊利诺依州的一个拥有200以上床位全功能医院在2005年实现减少用药差错的目标时却没有出现上述情况。事实上，医疗组织认可委联合员会（JCAHO）对奥尔顿纪念医院在该项目上实现过程绩效超过90％的改进予以了认可。     

THE EFFECTS OF CULTURE AND HUMAN RESOURCE MANAGEMENT POLICIES ON SUPPLY CHAIN MANAGEMENT STRATEGY

Afirm's corporate culture and human resource management (HRM) policies have an important impact upon the success of that organization's supply chain management strategy. A model that examines the relationship between organizational culture, HRM policies, and the firm's transaction/relationship orientation toward its employees and the impact of these factors on its choice of supply chain partners is presented. The paper then discusses four different HRM/logistics strategies a firm can implement and examines the degree of cultural fit that is likely to develop in each of these four strategies. Finally, managers are provided with a list of questions that allow an assessment of the fit between the firm's human resource and logistics management strategies.     

救命的软件

欧盟开始实施RoHS(限制有害有毒物质使用的指令)的截止期限为2006年7月1日, 当整个电子工业,包括OEM和EMS 厂商都在为此做准备时,许多公司转向了软件,以助其更容易地收集详细信息。     

Research Note: Identifying the Invisible Colleges of the British Journal of Industrial Relations: A Bibliometric and Social Network Approach

The academic field of industrial relations has gone through much change in the last 20 years. On account of the rapid decline in union membership in the USA and the UK, industrial relations, which historically has focused on the employment relationship, has been searching for a new intellectual base. By conducting a bibliometric analysis of the journal British Journal of Industrial Relations (BJIR), we uncover the intellectual bases for that publication outlet for two time periods, 1986–1995 and 1996–2005. From the late 1980s to the mid‐1990s, BJIR's articles relied on the economics literature, while in the later period, it moved to the human resource and management journals, authors and articles. The possible explanations and implications of these findings are discussed.     

Contrasting “complainers” with “non‐complainers” on attitude toward complaining,propensity to complain,and key personality characteristics: A nomological look

This study examines the influence of four personality characteristics (self‐efficacy, Machiavellianism, perceived control, and risk‐taking) on consumer attitude toward complaining and propensity to complain. The proposed model is tested on two groups of consumers classified as “complainers” and “non‐complainers.” The findings reveal that the two groups differ distinctly on the pattern of relationships among the variables. The implications of these differences are discussed. © 2007 Wiley Periodicals, Inc.     

Food contamination incidents: what do consumers seek online? Who cares?

• Consumers can play an active role in managing their health during food contamination incidents. With the popularity of the internet, consumers may seek online information to minimize health risks associated with the incidents. This study examines information demand and supply for consumers' online‐information seeking by investigating the search queries commonly used by consumers during the incidents and returned first page search results. We use a stage of change model to frame our hypotheses about information demand and stakeholder and agenda setting theories to frame our hypotheses about information supply. Results show that consumers' information seeking may progress through stages of precontemplation (seeking no special information), contemplation (seeking information related to the facts of the incidents), preparation and action (seeking information related to safety precautions and practices), and maintenance and termination (seeking no special information). Mainstream news media play the most important role in providing online information related to the facts of the incidents during the contemplation stage of consumers' information seeking. Online citizen journalism is the major online source for information related to safety precautions and practices during the preparation and action stage of information seeking. A diversity of other stakeholders also provide online information related to the incidents but are not primary information sources for consumers. We suggest that stakeholders, especially those who are responsible for providing accurate and timely information to consumers such as government agencies, establish online marketing strategies to make their information more accessible by consumers. Copyright © 2016 John Wiley & Sons, Ltd.

     

An examination of the use of high‐investment human resource systems for core and support employees

In this study, we examine two competing perspectives regarding the relative use of high‐investment human resource (HIHR) systems for core and support employees within establishments. Using data from 420 establishments, we compare a universal perspective suggesting that the level of HIHR exposure core employees receive is always greater than the level of exposure for sup‐port employees, with a contingency perspective suggesting that the relative level of exposure for these employee groups is contingent on strategy, HR philosophy, or industry.The results did not provide support for the universal prediction that core employees always receive higher levels of exposure to HIHR systems than support employees within the same establishment. Moreover, while strategy and HR philosophy were positively related to the level of HIHR system use across establishments, they did not influence the relative level of exposure to HIHR systems for core and support employees. Interestingly, however, industry did exert a unique impact such that core em‐ployees received significantly greater exposure to HIHR systems than sup‐port employees in nonmanufacturing firms.There were no significant differ‐ences in exposure for these two groups in manufacturing industries. Implications of the findings are discussed. © 2007 Wiley Periodicals, Inc.