Publication of Information and Market Response: The Case of Airline on Time Performance Reports

This paper investigates market response to publication of on time performance information. Theory suggests that reduction in search costs generates more honest airlines and better quality service, a distribution of price-quality bundles, increased demand, exit by inefficient airlines and reduction of price rigidity. An ARIMA study of U.S. domestic airline operations finds that after publication of performance information the market generated better performance, increased quality distribution, enhanced demand, exit by four of fourteen airlines and reduced price-quality rigidity. Publication of information may improve performance in markets characterized by asymmetric information and high search costs.     

Stakeholder value analysis: a methodology for intergrating stakeholder values into corporate enviromental investment decisions

Increasingly, decision‐makers in industry are being faced with complex investment decisions created and made emotive by diverse stakeholder expectations. Investments with the potential to have an impact on a company's environmental performance are a prime example of this since they are driven by multidimensional impacts, many of which are difficult to quantify in scientific and monetary terms. This paper presents a stakeholder value analysis (SVA) model, which can be used to address such problems, using a multiple‐attribute decision methodology. This decision tool has been developed and validated through a series of industrial applications, one of which is outlined here. This application describes the use of the tool in a company context whereby stakeholders from within the company are canvassed for their priorities and views. The SVA tool is used not only to guide and support this process but also to analyse the data and consequently produce output decision metrics, which express the preferences of all relevant stakeholders and which can therefore be more confidently used to support the final decision. Copyright © 1999 John Wiley & Sons, Ltd and ERP Environment.