DRIVER RELATIONSHIPS WITH CUSTOMERS AND DRIVER TURNOVER: KEY MEDIATING VARIABLES AFFECTING DRIVER PERFORMANCE IN THE FIELD

To reduce cost and improve service, logistics managers must give attention to the critical interaction between customers and the carriers who deliver products. This research tests the premise that internal marketing with truck drivers is associated with improved relationships with customers, retention of customer‐conscious drivers, and higher driver performance.     

LOGISTICS MANAGERS' LEARNING ENVIRONMENTS AND FIRM PERFORMANCE

Dynamic changes in the business environment are significantly impacting supply chain logistics, resulting in unprecedented personnel demands. Organizational theorists suggest that personnel management is associated with better performance. However, relatively little is known about effective human resource practices within the logistics industry. The learning organization concept offers logistics organizations a theoretical rationale for promoting learning environments to better leverage employees' knowledge, skills, and abilities and improve performance. This research examines logistics managers' perceptions of individual level learning behavior within their organizations and its relationship to firm performance.     

Risk premia in Australian interest rates

The level of and movements in interest rates and the exchange rate can have a substantial impact on the economic performance of Australia's primary industries. Whether a country and/or exchange risk premium has resulted in higher interest rates and increased volatility in the exchange rate is therefore important to these industries. There is some evidence that a small country risk premium may have emerged during the early 1990s. In line with earlier studies, however, no evidence was found of such a premium during the 1980s. A further finding is that any exchange risk premium may have declined over the last decade or so. Possible links between risk premia and Australia's foreign debt and current account deficits are also examined.     

Labour Rents,Adjustment Costs and the Cost of US Steel Trade Restraints in the 1980s

Recent studies have compared labour gains from protection in import-competing industries with the costs of protection and found that those gains are not large enough to justify trade restraints. This study utilizes a new empirical technique for estimating the costs and benefits of protection in a partial equilibrium framework, and provides a complete and consistent accounting of labour benefits including both labour rents and adjustment costs saved. We find that a small steel tariff could have generated net welfare gains for the US in the 1980s, even though actual protection through Voluntary Restraint Agreements generated net welfare losses.     

Graduate Engineers and British Trans-National Business: Elite Human Resource Or Technical Labourers?

Bryn Jones, Peter Scott, Brian Bolton and Alan Bramley discuss the results of their cross-sectoral study of manufacturing firms in the UK. They find that policy of treating graduate engineers as an elite human resource is mostly confined to consortia having international cooperative links and to companies with ‘central interventionist’ HRD policies. the high degree of decentralisation characteristic of UK-owned companies, however, combined with the disproportionate recruitment of non-engineer managers, restricted the career development of engineers. All four authors are from the University of Bath. Bryn Jones and Peter Scott are from the School of Social Sciences. Brian Bolton and Alan Bramley are from the School of Electronic and Electrical Engineering and the School of Mechanical Engineering.     

Environmental research joint ventures among manufactures

This paper explores the reasons that firms form research joint ventures by focusing on a particular type of venture — namely, ventures that are developing new processes to reduce toxic air emissions. The legislative expression of government concern and intent to develop regulations for toxic chemicals prompts firms to join forces in joint ventures that address the problems posed by the chemicals. The cooperative R&D ventures do not appear to be a way for companies to avoid Schumpeterian competitive pressures that stimulate R&D investment. New, primary data at the disaggregated level of a particular type of R&D for particular companies support the belief that cooperative R&D ventures among manufacturing companies may well promote economic efficiency.     

A poverty indicator system for local government

This article looks at the implications of using indicators (such as poverty levels, housing levels, access to services, employment rates, etc.) as part of a democratic and accountable process of local governance. It is argued that underlying the advocacy of particular indicators of poverty are different models of poverty and of governance. Some popular schools of thought on poverty are examined in terms of both models and measurement (indicators). A framework is proposed for developing indicators, and a set of housing indicators inspired by the United Nations' Urban Indicators Programme is considered using this framework. It is suggested that the current approach to developing indicators in South Africa is not integrated or coherent because it lacks grounding in an explicit and defensible model of poverty.     

Capital Gains Tax Rules, Tax-loss Trading, and Turn-of-the-year Returns

Changes in the capital gains tax rules facing individual investors do not affect the incentives for "window dressing" by institutional investors, but they can affect the incentives for year-end tax-induced trading by individual investors. Empirical evidence for the 1963 to 1996 period suggests that when the tax law encouraged taxable investors who accrued losses early in the year to realize their losses before year-end, the correlation between early year losses and turn-of-the-year returns was weaker than when the law did not provide such an early realization incentive. These findings suggest that tax-loss trading contributes to turn-of-the-year return patterns.     

Strategic Planning for High-Tech Product Development

A three-questionnaire DELPHI management issues study of technology management problems identifies the top 24 technology management problems of advanced-technology product companies. These problems are ranked in order of importance. Strategic planning for technology products is found to be the dominant problem. A striking theme of the findings is the extent to which several of the twenty four issues are related to this dominant problem. Arguably, not only is strategic planning the top technology management problem of product development in high-tech companies but it is also the cornerstone problem. Dealing effectively with this top problem will require attention to aspects of several others of the management problems. This article first examines the area of strategic planning in advanced-technology product development. It then summarizes the DELPHI study's findings and explores the central role among these findings of strategic planning for technology products. The next 10 problems in importance then are examined in the context of their relationship to the top issue of strategic planning for technology products.     

保险业要么锁定客户，要么收购

贝恩公司调查发现,仅有1／10的保险公司成功地实现连年持续地创造价值。许多公司最终表现欠佳的主要原因在于,他们严重误判自己提供客户所需产品／服务的能力。当高级主管被问及是否认为本公司提供最佳客户体验时,77％的高管自认为是,但仅有6％的客户认同。那么,究竟什么才是保险业实现最佳股东回报的关键呢?