Unpacking the black box of successful ICT-enabled service transformation: how to join up the vertical,the horizontal and the technical

This paper aims to understand what goes on in the black box of successful, joined-up ICT-enabled service transformation, where complex interactions and integration must occur among the horizontal processes internal to a joined-up service delivery network, the vertical top-down processes of the organizations involved, and the change processes caused by using ICTs. A new conceptual framework is developed and applied to an illustrative case study of successful, joined-up service transformation in New Zealand.     

The holiday and work experiences of women with young children

This paper looks at the holiday experiences of women with young children. It attempts to unfold the meaning of that experience, looking particularly at the contradiction of a work-filled event being accepted as a holiday experience. Women with young children do not have uniform holiday experiences or perceptions of those experiences. Some women will define the experience as a holiday only if they are away from family obligations; other women will consider the relative rest and the opportunity of being able to have quality time as a mother or partner as meaningful and worthwhile. The two key features of the holiday for women with young children were the reduction in pressure and the sharing of time in key relationships and roles. However, the overall scenario was one of little support for women to construct a holiday and an absence of dialogue regarding the right to holidays. As work and relationship are an integral part of the holiday experience, the findings question the relevance of the continued use of the work/leisure dichotomy in leisure theory.     

The Financial Costs of Caring in the British Labour Market: Is There a Wage Penalty for Workers in Caring Occupations?

Recent evidence from the USA suggests that people engaged in occupations involving providing care for others, such as childcare and teaching, suffer a wage penalty. After taking into account job and individual characteristics such as level of education and work experience, people in these occupations in the American study earned about 6 per cent less than their peers in other types of occupation. However, we do not yet know if people working in similar occupations in other countries also suffer the same degree of disadvantage. The issue is important because, despite the perception that people in caring jobs place a relatively low weight on the level of remuneration when making career decisions, a number of studies have shown clear evidence of an association between pay and the propensity to give up working in a caring occupation. There are implications too for social inequality as many caring jobs are done by women and associated wage penalties could contribute to the persistent gender gap in pay. This study compares and contrasts the predictions of neoclassical economics, cultural feminist theory and social closure theory. Data are taken from 17 waves of the British Household Panel Survey and include a total of 23,773 individuals, giving 110,677 person‐year observations. These data are analysed using multi‐level linear regression. The results show clear evidence of a statistically significant wage penalty associated with working in some caring occupations. Those occupations requiring lower levels of educational qualification, such as nursing assistants and auxiliaries, are particularly hard‐hit by the wage penalty. On the other hand, some occupations, such as medicine and teaching, have fared better than comparable non‐caring occupations over the same period. We discuss the implications of these results for the gender gap in pay, poverty, social inequality and the future supply of caring workers.     

Effect of Diversity of Large Wildlife Species on Financial Benefits to Local Communities in Northwest Namibia

There exist few quantitative assessments of the relationship between biodiversity per se and economic benefits at scales that are relevant for conservation. Similarly, the merits of Community-Based Natural Resource Management programs for both wildlife and people are contested. Here, we harness two databases, on wildlife surveys and financial benefits, to address these issues for communal conservancies in northwest Namibia. We use ordination methods to characterize the diversity and stability of large wildlife assemblages on conservancies, and demonstrate that diversity (but not stability) is an important explanator of conservancy financial benefits. Our results indicate that for this area of Namibia, biodiversity, as represented by large wildlife assemblages, has an important, positive effect on the tangible financial benefits that people derive from conservation programs.     

Comparing theories to explain e-commerce adoption

E-commerce is a strategy for rapid growth, especially by small and medium sized businesses (SMEs). However, the adoption rate of e-commerce by SMEs in Latin America is still undersized. The authors compare the theory of planned behavior (TPB) and the theory of reasoned action (TRA) using structural equation modeling to determine which is better at predicting e-commerce adoption intentions among 210 SME managers/owners in Chile. Contrary to previous research with American respondents, the study does not find significant differences between the two theories. Thus, academics should select the more parsimonious model (TRA) to study e-commerce adoption issues in developing countries.     

Democracy, foreign direct investment and natural resources

Empirical studies that examine the impact of democracy on foreign direct investment (FDI) assume that the relationship between democracy and FDI is the same for resource exporting and non-resource exporting countries. This paper examines whether natural resources in host countries alter this relationship. We estimate a linear dynamic panel-data model using data from 112 developing countries over the period 1982-2007. We find that democracy promotes FDI if and only if the value of the share of minerals and oil in total exports is less than some critical value. We identify 90 countries where an expansion of democracy may enhance FDI and 22 countries where an increase in democratization may reduce FDI. We also find that the effect of democracy on FDI depends on the size and not the type of natural resources.