Business Planning Practices of Family‐Owned Firms within a Quality Framework*

Study purpose is to investigate the contribution of an integrated, interfunctional approach to quality management, inclusive of family/business interface management, to the success of 572 small family firms, using multiple measures of success (congruity and business revenues). A positive customer reputation was the most important business goal for 44.6 percent of firms. Interface and business management significantly explained business revenue and congruity between business and family while controlling for owner and business characteristics. Family/business interface management explained 9.7 percent of congruity variance and 8.2 percent of gross revenue variance, whereas business management explained 3.3 percent of congruity variance and 2.2 percent of gross revenue variance.     

An Empirical Analysis of Post‐Merger Organizational Integration

We study post‐merger organizational integration using linked employer–employee data. Integration is implemented by reassigning a small number of high‐skilled workers, especially in R&D and management. Workforce mixing is concentrated to establishments set up after merger, rather than to previously existing establishments. Worker turnover is high after merger, but new hiring yields stable total employment. Target employees have higher turnover and reassignment, particularly if the target firm is small relative to the acquiring firm. These findings might suggest that integration is costly, but can be achieved by focusing on key employees. Alternatively, the reassignment of a few key employees is sufficient for achieving integration.     

Online banking adoption: We should know better 20 years on

During the 20 year lifetime of the Journal of Financial Services Marketing the study of online banking adoption has emerged and matured as a field. Now 20 years on, we reflect on the accumulated online banking adoption knowledge and consider what this tells us. On the basis of an audit of published research over a 10-year period, 1998–2008, we identify the core theories and approaches utilised to study online banking. The findings reveal the widespread application of the Technology Adoption Model (TAM). Drawing on the current debate regarding TAM within the Information Systems domain, we critically evaluate the ongoing appropriateness of TAM for online banking adoption research, and call for a refreshed approach to the study of bank technology adoption. The paper concludes by highlighting other theories that offer potential to extend knowledge in this area.     

Exploring the pension ‘X factor’ for generation Y men

In order to reduce state dependency in retirement, current UK pension policy automatically enrols employees into workplace pensions. A key component of success is preventing workers opting-out of the workplace scheme. However, Australian research examining auto-enrolment policy indicates that young men prioritise enjoying life over retirement saving. This article seeks to inform financial services marketing within the new pension auto-enrolment context through examining attitudes towards retirement and pensions among young men in the United Kingdom. Qualitative data is gathered from five dyadic interviews, thematic analysis reveals salient issues of widespread mistrust, negative perceptions of retirement and limited knowledge of auto-enrolment coupled with confidence in future earnings and a desire for greater control. The article concludes with implications for pensions communications planning.     

Failed,not finished: A narrative approach to understanding venture failure stigmatization

This paper implements a qualitative, narrative approach to investigate entrepreneurs' personal experience of stigma associated with venture failure. Findings draw on the lived experience of 12 entrepreneurs and tell a collective story of how stigma affects entrepreneurs, shapes their actions, and engenders outcomes for them and their ventures. The story covers three episodes of entrepreneurs anticipating, meeting, and then transforming venture failure. Overall the paper shifts the focus of stigma research from the socio-cultural perspective pervading research to date, to micro-level processes underlying socio-cultural trends. Findings offer unexpected insights into failure stigmatization. First, findings suggest stigmatization is best viewed as a process that unfolds over time rather than a label. Second, this process begins before, not after, failure and contributes to venture demise. Third, there is a positive ending to the collective story in that stigmatization ultimately triggers epiphanies or deep personal insights which transform entrepreneurs' view of failure from a very negative to a positive life experience. This transformation results in entrepreneurs distributing learning from failure to the founding of future ventures, even when ventures are not their own.     

On the DuPont analysis in the health care industry

Prior research documents that the DuPont components of return on net operating assets (profit margin and asset turnover) represent an incremental source of information about the operating characteristics of a firm and are useful tools for market participants (Soliman, 2008). We find that the informativeness of DuPont components about future profitability is reduced in the healthcare setting, relative to an all-industry sample. Moreover, to the extent that DuPont components are useful for market participants, we show that profit margin is more persistent than asset turnover for US for-profit health care providers, which contradicts the results documented in prior literature that considered all industries. We argue that the special features of the health care industry (i.e. heavy regulation, unique operational characteristics) affect the information content of accounting signals obtained based on financial statements.     

Staffing excellence: moving from retrospective to prospective management of risk

Our complex health care system will not be error free for the foreseeable future. Certain interventions must be put into place to manage that risk, and staffing effectiveness is a critical part of clinical risk management. Application of research and practice can create a basis for a proactive risk management plan, and will build in an essential feedback loop to leadership. Pay for performance initiatives by the Centers for Medicare & Medicaid Services and other payers are creating further incentive to get to zero errors faster. By implementing what we know about staffing and avoidable errors, we are in a very good position to meet the challenges to create a safe health care system.     

PRICE ARBITRAGE BETWEEN QUEENSLAND CATTLE AUCTIONS

In a competitive market with free information flows, spatial arbitrage will ensure that average prices at geographically separate markets will move in unison. The speed of adjustment is related to information flows between markets; if adjustment lags exist, there may be opportunities for arbitragers to gain. The transmission of price information is modelled using Johansen's procedure and the existence of long-run arbitrage opportunities is investigated. An innovation analysis is used to examine the varying responses to changes in prices at spatially separate markets.     

International Telecommunications Forecasting: an Investigation of Alternative Functional Forms

This paper provides an investigation of alternative models of international telecommunications traffic for several of the main streams emanating from Australia. Specifically, several alternative functional forms are compared with the standard double-log specification so often used in such studies. The motivation for such a study is twofold. In the first place, the double-log specification generates elasticities that are constant over time. Given the intertemporal changes in the budget share of telecommunications, this may not be a resonable formulation. The second motivation derives from teh need to use the demand models to forecast. Although the double-log model may provide a good within-sample fit, this is no gurantee that it will provide good post-sample forecasts.