When do consumers feel betrayal and face-loss? Examining service communality and social presence types in service failures

This study investigates the importance of consumer–restaurant relationship norms (service communality) in connection with consumer–companion social presence types (business versus private) in producing consumers’ feelings of betrayal and face-loss in service failures. The results suggest that consumers felt more betrayed and face-loss in service failures as service communality increased. In addition, social presence types moderated the effect of service communality on face-loss, suggesting consumers in private social presence situations were more sensitive to face-loss as service communality increases. These findings were integrated into a discussion of theoretical and managerial implications regarding restaurant service management.     

Market Liquidity and Ambiguity: The Certification Role of Corporate Governance

We investigate how firm‐specific certification practices through corporate governance can reduce perceived ambiguity and thus enhance liquidity of a firm in the stock market. We show that better corporate governance helps reduce ambiguity. In addition, a reduction in ambiguity is significantly related to higher liquidity of firms. Our results are robust to alternative model specifications and measures of ambiguity, and remain statistically significant after controlling for other known determinants of ambiguity and liquidity. Our results shed light on how ambiguity can be moderated through firm‐level certification practices and on the channel through which a moderation of ambiguity affects shareholder wealth.     

Research publications and economic growth: evidence from cross-country regressions

The effects of the quality of tertiary education on economic growth have been examined across countries. Professors’ research publication is used as a proxy for the quality of education at the university level. Research outputs in basic science and engineering are found to have a positive and significant effect on economic growth. Economics and business research also have immediate growth effects although the effects are a bit smaller. The results are, in general, consistent with the findings in the growth literature. The convergence hypothesis is also supported by the data.     

RETRACTED ARTICLE: Influence of restaurants' physical environments on emotion and behavioral intention

The purpose of this study is to add to the body of knowledge on customer loyalty in professional services in business-to-business markets. The authors build on the Industrial Marketing and Purchasing group constructs and relate them to affective commitment, relational benefits and, through these two, to customer loyalty. The results show that trust and social bonds positively influence affective commitment, while adaptation and knowledge transfers positively influence relational benefits. Although both affective commitment as a more emotional construct and relational benefits as a more rational construct positively influence customer loyalty, emotional motivation seems to be much stronger than rational motivation. Theoretical and managerial implications are discussed on the basis of the empirical findings.     

DETERMINANTS OF EARNINGS-PRICE RATIOS: A REEXAMINATION

This paper incorporates recent equity valuation theories into the examination of determinants of earnings-price (E/P) ratios to explain cross-sectional differences in E/P ratios. The results show that ex ante measures of risk and growth as well as the payout ratio are the main determinants of E/P ratios. The persistence measure is not significantly related to E/P ratios. The results are robust to ordinary least square models as well as to a tobit censored regression.     

Effectiveness of alternative channels of monetary policy transmission: some evidence for India

In this article, we have employed ‘shutdown’ methodology, not used before in the Indian context, to study the relative importance of alternative channels of monetary policy transmission. We have, for the first time, studied the impact of monetary policy on consumer price index (CPI) inflation. In response to a shock to the operating target, the maximum decline in gross domestic product growth occurs with a lag of two to three quarters, while the impact on inflation (both CPI and wholesale price index) is felt with a lag of three to four quarters. The interest rate channel is found to be the most dominant channel of monetary policy transmission in India.     

Effects of debt collection practices on loss given default

In this article, we propose an LGD model that is solely based on legal and internal debt collection actions. Our model is supported by empirical tests in which it performs better than a usual firm specific model. This result is noteworthy when we recall that the model has only binary variables that indicate whether an action was taken. Our model can be applied to update the LGD of distressed firms in a timely manner reflecting the actions taken during the debt collection period. It also can be used to assess the effect of a recovery action and to determine whether to apply an action to certain types of debt.     

Assessing Customer Satisfaction in a V-commerce Environment

This article describes the design and implementation of a non-intrusive method of assessing customer satisfaction in a voice-enabled electronic commerce environment. After recording a customer's speech voice during his or her interaction with a voice-enabled Web system (VWS), a subsequent questionnaire survey was immediately administered to identify the satisfaction level of the customer. Afterward, a collection of recorded customer voice files and the corresponding values of customer satisfaction were used to construct an artificial neural network-based expert system, the satisfaction level assessment system (SLAS), which was thereafter integrated into VWS for automatically detecting the satisfaction level of VWS users. Experiments were performed to test the feasibility and applicability of the proposed method, and good preliminary results were derived. Instead of using the conventional questionnaire-based approach, SLAS is non-intrusive because it does not require users to fill out any questionnaire. The proposed method can be used by various voice-based business applications, such as call centers and customer relationship management, to achieve the business objective of improving customer satisfaction, enforcing customer loyalty, increasing re-purchase rate, and enhancing enterprise's benefits. The proposed SLAS (including method and system) that was filed for patent application was recently approved by the Taiwan Intellectual Property Office under Patent No. I268478.     

地方政府专项债经济增长效应的实证研究

自2015年地方政府专项债券产生以来,其发行规模不断扩大.经济下行压力的加剧,也使地方政府专项债被赋予了扩投资和稳经济的重要角色.在此背景下,文章运用2015-2019年省级面板数据实证分析了专项债与经济增长之间的关系,研究表明专项债不仅能够通过公共投资直接促进经济增长,还能够通过吸引民间投资间接拉动经济增长;此外专项债的逆经济周期调节能力呈现出区域异质性,相比于其他地区,地方政府专项债对东部或发达地区经济的促进作用更加明显.