A Systematic Approach to Teaching Ethics in Business

In the field of business ethics, expositions of ethical theory have tended to focus on deontology and utilitarianism. More inclusive reviews of ethical theory tend to be historical and unsystematic. This paper approaches the task of representing the variety of ethical theories systematically. It does so by constructing a schema of possibilities in ethical theory which maps out six "voices", or theoretical positions, all of which are relevant and important for understanding ethics in business. This approach helps to account for the continual presence of dilemmas and conflicts in ethics.     

The enterprise response to industrial relations legislation

The authors report a study into the impact of the former Labour Government's industrial relations legislation, much of which remains on the statute book. They focus on joint health and safety committees and provide a useful starting point for further research concerned to develop a model of firm response to industrial relations legislation in any particular subject area.     

Pleasantly Plump: Offsetting Negative Obesity Stereotypes for Frontline Service Employees

Obesity is described as the fastest growing public health challenge facing developed nations (Prentice, 2006). This research introduces the topic of obesity to the retailing literature by examining the interplay between obesity in frontline employees and customer evaluations of service transactions. Baseline effects are established that show customers evaluate employees and firms more negatively if the frontline worker is obese compared to average weight. Two follow-up studies identify means by which firms may offset the negative obesity effects. Specifically, signaling theory is drawn upon in Study 1 to justify the introduction of observable quality cues as a means to offset negative stereotypes. Results indicate that the presence of unambiguous quality cues attenuate unfavorable judgments of the obese employee and the affiliated retail store. In Study 2, a countervailing, jovial stereotype is primed as a means to offset the more prominent negative ones. Retail managers can use this research as a means to understand an important caveat to frontline service evaluations and as the basis for managing a prominent negative stereotype.     

The Effect of Ontario's Greenbelt on the Price of Vacant Farmland

A hedonic property regression estimates a difference‐in‐differences coefficient to assess the effect of Ontario's Greenbelt zoning on vacant farmland prices around the Greater Toronto Area. In our analysis on over five hundred property sales between 2002 and 2009 we find some evidence that the Greenbelt legislation negatively influenced vacant farmland values located in close proximity to urban areas. However, the statistical significance of this result is sensitive to the exclusion of smaller parcels and to assumptions regarding endogeneity.     

A voice from the silent masses: An exploratory and comparative analysis of noncomplainers

This study used a critical incident survey with both qualitative and quantitative sections to investigate noncomplainers. Noncomplainers are customers who experience service failures but do not voice complaints. The qualitative study (n=149) explored reasons why customers do not complain after experiencing service failures. In the quantitative study (n=530), two kinds of noncomplainers who either (a) received organization-initiated recoveries or(b) exited the encounters without recoveries were compared with three kinds of complaining customers who received (a) satisfactory recoveries, (b) dissatisfactory recoveries, or (c) no recoveries. The five customer groups were compared across repurchase intentions, negative affect, perceived regret, and intentions to engage in negative word of mouth. The results of the comparative analyses challenge existing views of noncomplainers’ repurchase intentions and negative outcome levels. Clay M. Voorhees (voorhees@bus.msu.edu) is an assistant professor of marketing at Michigan State University. His research interests are in the areas of service decision making, consumer complaining behavior, customer equity, and the development and application of innovative research methods to service decision making models. Clay’s research has been published inJournal of the Academy of Marketing Science, Journal of Service Research, andJournal of Services Marketing. Michael (“Mike”) K. Brady (mbrady@cob.fsu.edu) is an associate professor of marketing and director of the doctoral program at Florida State University. His research interests are in the areas of managing the service decision-making process, managing service failure, and the strategic ramifications of branding for service firms. Mike’s research has been published in theJournal of Marketing, Journal of Service Research, Journal of Retailing, Psychology & Marketing, Journal of Business Research, Journal of Services Marketing, International Journal of Service Industry Management, and other outlets. Mike has won both the M. Wayne Delozier Award for Best Conference Paper at the Academy of Marketing Science Conference and the Steven J. Shaw Award for Best Conference Paper at the Society for Marketing Advances Conference. Mike serves on the editorial review boards of theJournal of the Academy of Marketing Science, Journal of Service Research, andJournal of Retailing and was named an Outstanding Reviewer by theJournal of Retailing in 2004. David M. Horowitz (dmh03@fsu.edu) is a marketing doctoral candidate at Florida State University whose interests include services marketing, cognitive anthropology research methods, and marketing and public policy issues. He completed his MBA at San Diego State University and holds a BS in industrial engineering from Stanford University. David’s research has been published in theJournal of the Academy of Marketing Science and the proceedings of national and regional conferences.     

Impacts of FFW on nutrition in rural Kenya

Assessing the impacts of Food-for-Work (FFW) on human capital formation depends on understanding the specific nutritional contributions of FFW to the overall diet of FFW participant households. However, empirical studies in this area are very scant. This paper is an attempt to fill such gap. The primary objectives are to measure the magnitude of the FFW contribution to participants' nutritional status. Primary data collected from a random sample of 300 farm-households in the Rift Valley Province of Kenya are used. A linear programming model is used to estimate the shadow prices of nutrients. These prices are then entered into an econometric model of consumer demand for nutrients in order to estimate own and cross-price elasticities for each nutrient component. The results indicate that FFW significantly improves the nutritional status of FFW participant households. More specifically, participants experienced an implicit income gain, which resulted in a significant nutritional improvement. The poorest FFW participant households exhibited even higher nutritional gains (32.46%) than those participants from relatively higher income groups. FFW participant households showed a 90% higher propensity to spend on nutrients than the non-FFW participants. The findings of this study are expected to assist in the design of future ‘targeted’ food aid projects.     

An explicit solution to an optimal tax problem

Under specific but perhaps not over-restrictive assumptions on social welfare and consumer preferences, an explicit closed-form solution for an optimal linear income tax is derived. Specifically, given linear income supply functions and a rank-order social welfare function, the optimal tax rate and benefit level are characterized by four parameters: I, a measure of pre-tax inequality in the ability (wage) distribution; r, the fraction of potential total income required for (non-redistributed) government revenue; σ, the fraction of potential total income required for consumer subsistence expenditures; and a disincentive parameter, δ, the marginal propensity to spend on leisure or the amount by which earned income is reduced in response to a unit increase in unearned benefit. Defining , the ratio I/(1 - σ - r), the optimal tax rate τ is given by: The formula is used to fully characterize τ in terms of the parameters. Results include the following: τ = 0 if I = 0; τ = 1 if δ = 0; τ is increasing in I, σ and r; τ may be increasing or decreasing in δ depending on the value of ; when disincentive effects are large, τ becomes close to so that, in such economies, if σ and r are small, the optimal tax rate is equal to the measure of pre-tax inequality. Formulae for the deadweight loss associated with the tax are derived and some observations are offered on the empirical issues associated with the model.     

How to give and receive: An exploratory study of charitable hybrids

Most charitable organizations can only rely on appeals to purely philanthropic motivations in attempting to solicit donor contributions. The decision processes exhibited by the targets of charitable solicitations are very different from those the same individuals use in making daily purchase decisions. Although both charitable giving and purchase contexts have been studied extensively, there are numerous organizations that require targeted customers to use a decision process that merges elements of both domains. Charitable hybrids, such as museums and universities, are such organizations, supplementing traditional revenue streams by soliciting charitable contributions, thus evoking a complex consumer decision process. For these firms, giving good service may yield an added benefit of maximizing charitable contributions received. Drawing on both the services and charitable giving literatures, a model of the consumer decision process is developed in this hybrid situation. In an exploratory test of the model, initial evidence is found that both classes of effects have significant influence on donors' intentions to give. However, in charitable giving contexts, organizational identification appears to fill a central role in influencing decision outcomes, which diminishes the role of satisfaction. The findings provide provocative evidence that further research in this setting is warranted. © 2002 Wiley Periodicals, Inc.