Using Causal Mapping with Group Support Systems to Elicit an Understanding of Failure in Complex Projects: Some Implications for Organizational Research

This paper reflects upon the use of causal mapping supported by a Group Support System (GSS) in a particular legal setting. The mapping method and GSS tool was used for the forensic analysis of eight major engineering and construction projects where the contractor intended to claim significant compensation (typically in excess of $20m). Necessarily detailed records were kept of every aspect of the analyses and processes adopted. This paper is an examination and reflection upon analysis of these records, with particular attention to the process. The task of capturing the way in which participants (witnesses) in a project ‘make sense’ of a cost and time overrun is an important aspect of forensic analysis as they have an experience based perspective, that has often involved dealing with high levels of complexity as projects move from planned order through to what they describe as “absolute chaos”. In addition the requirement to account for, and be held responsible for, behaviors that that may in retrospect be seen as incompetent raises interesting issues in determining the validity of the data capture and analyses. Moreover, participants’ views regarding the complex causality of outcomes, reflected in the causal map, are tested through the use of a simulation model replicating the causal map. The implications of this approach as a research method for undertaking organizational research are thus considered by drawing upon experiences of using the approach to develop the case for litigation in several disruption and delay claims. In particular the paper addresses the issues related to defensiveness of participants, anonymity, accessing multiple perspectives in a group setting, organizational learning and the ‘changing of mind’ of participants, and developing an organizational memory.     

Corruption, Income Distribution, and Growth

This paper uses an encompassing framework developed by Murphy et al. (1991, 1993) to study corruption and how it affects income distribution and growth. We find that (1) corruption affects income distribution in an inverted U-shaped way, (2) corruption alone also explains a large proportion of the Gini differential across developing and industrial countries, and (3) after correcting for measurement errors, corruption seems to retard economic growth. But the effect is far less pronounced than the one found in Mauro (1995). Moreover, corruption alone explains little of the continental growth differentials. In countries where the asset distribution is less equal, corruption is associated with a smaller increase in income inequality and a larger drop in growth rates.     

Carbon Sequestration and Conservation of Tropical Forests Under Uncertainty

Concern for global warming has focused attention on the role of tropical forests in the reduction of ambient CO₂ levels and mitigation of climate change. Deforestation is a major land use change in the tropics, with forest resources undergoing degradation through the influence of logging and conversion to other uses. Land use change is a product of varied local and regional resource use policies. Management of forest resources is one such major temporal factor, influencing resource stability and the carbon pool. Under a given management policy, both the long period of forest growth, and the slow turnover and decay of the carbon pool, enhance the relevance of stand level management policies as cost-effective mechanisms mitigating climate change. Apart from regional level uncertainties like the nature of land use and the estimation of carbon storage in vegetation and soil, the carbon flux of tropical forests is greatly influenced by uncertainty in regenerative capacity of forests and in harvest and management policies. A case study from India is used to develop a transition matrix model of natural forest management, and to explore the economic implications of maintaining and expanding existing carbon sinks. The study further explores the significance of investments in additional carbon sinks in plantation forests, given continued uncertainty in natural forest management.     

Effect of outsourcing public sector audits on cost‐efficiency

This study compares the cost‐efficiency of ‘in‐house’ and outsourced to private sector audit supplier arrangements to deliver financial audits in the public sector by examining audit cost‐efficiency within the context of the public sector arrangement at one state in Australia (Western Australia). The results for 178 public agencies show that outsourced audits are, in general, more costly than in‐house audits, but this result is conditional on the type and size of public agency. Specifically, outsourced audits are more costly than in‐house audits for small statutory authority audits, whereas for specialist audits (i.e. hospitals) and large and complex statutory authority audits, the in‐house supply is equally efficient as the outsourced service.     

Personal acquaintances and salespeople in financial services: Differences between customers and friends

The existence, benefit and management of customer–salesperson relationships in the marketing of financial services are topics of increasing interest. Much of the sales and marketing literature implies that because of time spent together, salespeople and some of their customers develop close relationships that are akin to friendships. Evidence from social psychology confirms that strong relationships are founded in deep knowledge of others gained over long periods after sharing personal information. This paper reports on the results of a study of salespeople's assessments of their personal acquaintance with customers and friends in a financial services setting. The results indicate that salespeople do not classify customers as friends on all the dimensions of personal acquaintance. Furthermore, the nature of personal acquaintance differs between ‘good’ customers (those salespeople enjoy serving), and ‘bad’ (those they do not), with the exception of the personal acquaintance dimensions of interaction frequency and personal disclosure. We discuss the implications for practice and make recommendations for future research.     

The more the merrier? On the optimality of market size restrictions

Review of Economic Design - This paper provides a novel rationale for the regulation of market size when heterogeneous firms compete. A regulator seeks to maximize total welfare by choosing the...