Quality values,attitudes, and behavioral predispositions of employees in Mexico,Australia, and the United States

This study examined cultural differences in total quality management (TQM) values, attitudes, and behavioral predisposition. The first part of the study reviews the TQM literature to highlight the importance of individual-level constructs, define salient attitudes and values that impact quality, and theorize about the impact of culture on TQM philosophy. Cultural distance is described and used as the basis for hypothesizing about similarities and differences in TQM values among respondents from climatically similar regions of Mexico, Australia, and the United States. Results provided mixed support for the hypothesized differences in quality values between culturally distant countries. The data imply that quality-related values, attitudes, and behavioral predispositions may transcend national borders. ©1998 John Wiley & Sons, Inc.     

A matter of degrees: exploring dimensions in the Ph.D. student–advisor relationship in hospitality and tourism education

This study investigated the Ph.D. student–advisor relationship by identifying supervision dimensions and studying their effects on perception on supervision. Using principal component analysis, affective characteristics, intellectual expertise, and external grant/funding factors were found to play important roles in establishing the Ph.D. student–advisor relationship. Regression analysis revealed that affective personality and intellectual expertise positively influence student’s perception on supervision. Implications for students and faculty are discussed.