The Impression Management Techniques of Tour Leaders in Group Package Tour Service Encounters

For group package tour settings, tour leaders may consciously or unconsciously utilize impression techniques to interact with groups. This study examines the impression behaviors of tour leaders based on a framework of five discrete techniques of impression management (ingratiation, self-promotion, exemplification, supplication, and intimidation). The findings of this study indicate the impressions of tour leaders as perceived by tourists can influence the personal interaction quality. Furthermore, the personal interaction quality can subsequently influence the repurchase intention of tourists, word-of-mouth communication, as well as the reputation of tour operators. The implications for tour operators and directions for future research are also discussed.     

Managerial Overconfidence and Share Repurchases

Following prior studies, we use keywords in press portrayals to gauge managerial overconfidence. We hypothesize that managerial overconfidence is related to a manager's perception that the firm is undervalued. Results from 2744 share repurchase programs launched by 783 listed firms in Taiwan confirm this hypothesis. We find that managerial overconfidence is positively correlated with the intensity of share repurchasing, which is measured by scale, execution, frequency, and the difference between the announced price and post‐execution price. Moreover, the programs launched by overconfident managers were not undervalued and therefore were associated with reduced post‐announcement returns.     

Industry equilibrium with random exit or default

An industry consisting of a large number of small price taking firms subject to idiosyncratic productivity shocks is considered. At the moment of entry, a firm takes on debt. We show that in a competitive equilibrium, some firms exit and pay out their debt while others choose to default. The outcome depends on the realization of firm‐specific shocks. The paper demonstrates that if the firms self‐select between exit with debt repayment and default, then the default region is disconnected from the exit region. The methodological contribution of the paper is the analytical characterization of the long‐run equilibrium for two scenarios of the initial distribution of productivity shocks. We consider two public policy mechanisms—contract enforcement and creditor protection. Our policy recommendation is that regulators need to reduce the contract enforcement if they want to decrease the long‐run default rate.     

Understanding undergraduate students’ experience: a content analysis using NSSE open-ended comments as an example

This study demonstrates how a qualitative content analysis method may be used to help understand undergraduate students’ experience. We examine and rationalize the methodological concerns regarding content analysis of open-ended comments in the qualitative study. We describe a data analysis technique, using qualitative responses from National Survey of Student Engagement (NSSE) as an example, and highlight the findings in a thematic way to convey how undergraduate students perceive issues that challenge them to develop skills, awareness, and confidence, as well as the potential factors that influence student engagement and future success. Finally, we provide potentials of how these findings can be utilized to improve student experience, limitations of this study as well as suggestions for future research.     

Efficiency and productivity comparisons between outsourcers and non-outsourcers: Evidence from a metafrontier production function with endogenous switching

This paper aims to compare productivity and technical efficiency (TE) between outsourcers and non-outsourcers with an empirical methodology that accounts for both heterogeneous production technologies and non-random sample separation. Using plant-level data on six two-digit manufacturing industries in Taiwan over the period 2002–2005, the endogenous switching regression and the stochastic metafrontier methodology enable us to generate TE scores that are comparable across production units that operate under different technologies without the standard assumption in the literature that the outsourcing status is out of the control of the plant and that outsourcers and non-outsourcers use the same technology. We find that outsourcers are, on average, more technically efficient and technologically advanced than non-outsourcers. Productivity differences account for the lion's share of the outsourcer–non-outsourcer output gap.     

Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry

The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. We found that the perceived motivating value of a reward varied according to its type. Non-financial rewards, for example, were found to play a prominent role in achieving extra-task performance dimensions. Employee characteristics also affected the perceived performance implications of various rewards. Nevertheless, caution must be exercised when interpreting the results, as other factors may also influence reward–performance relationships, thus paving the way for future research.     

Deconstructing the internal structure of perceived authenticity for heritage tourism

Abstract

Although modern society is more inclined to view authenticity from a postmodernist perspective, few quantitative studies on heritage tourism explored existential authenticity in detail. This study deconstructs authenticity into three components – object-related, intra-personal, and inter-personal – and then constructs a complete model by exploring each component’s internal structures, asking to what extent travel motivation is an antecedent and loyalty, a consequence. Data were obtained from 1,088 valid survey questionnaires distributed in Pingxi, Taiwan. Study findings confirmed the reliability and validity of the items used to measure the construct of authenticity. Regarding the internal structure of authenticity, intra-personal authenticity plays a mediating role between object-related authenticity and inter-personal authenticity, and this inter-personal authenticity may be the final value that tourists perceive. Compared with recent related studies, this model more comprehensively explains the degree of variation in loyalty, reflecting its importance for heritage tourism management and marketing. If a destination remains authentic, tourists are willing make a return visit. Authenticity may enable tourism managers to strike a balance between preservation and development when achieving the long-term goal of sustainable development.     

An Expectancy Theory Model for Hotel Employee Motivation: Examining the Moderating Role of Communication Satisfaction

ABSTRACT

The study investigated the role of communication satisfaction as a moderator strengthening the effect of three components of the expectancy theory (expectancy, instrumentality, valence) on work motivation in a hotel setting. High and low communication satisfaction groups respond differently to expectancy, instrumentality, valence, and work motivation. Employees who are highly satisfied with communication respond more positively toward motivation components, and they are more likely to perform well in their job when they are motivated. However, a series of confirmatory factor analyses of metric invariance indicated that there is no significant difference in the moderating effect between high and low communication satisfaction groups. Communication should be managed collectively to motivate employees. Implications and suggestions for future research are provided to better explain the process of decision-making when hotel employees are motivated.     

The role of intellectual capital and university technology transfer offices in university-based technology transfer

This study develops a theoretical model to explain the relationships among intellectual capital, research outcomes, and technology transfer (TT) performance, investigating the role of university TT offices (UTTOs) in the innovation process. The authors examined these relationships by sampling 49 Taiwanese universities within a 2-year period. It is concluded that universities with specialized UTTOs indeed promote TT performance (TTP) based on university–industry cooperation. Furthermore, the results indicate that human capital is positively associated with research outcomes and relational capital. The greater the amount of relational capital, which represents the degree of university–industry cooperation, the more significant is the positive effect on research outcomes and TTP. The more research outcomes are produced, the more academic research and patent technology will be transferred to industry.