Interpersonal Relationship,Service Quality,Seller Expertise: How Important Are They to Adolescent Consumers?

Drawing upon social capital theory and psychosocial development theory, this paper argues that a true buyer–seller relationship is a key determinant of favorable consumer behaviors for adolescent consumers of hairstylist services. Other important determinants include quality of the service delivery process (i.e., service quality as measured by the five SERVQUAL factors) and quality of the core service (in this case, the hairstylist's expertise). A survey of 350 adolescent consumers confirms these predictions. It shows that a true interpersonal relationship negatively moderates the positive effects of service quality on consumer satisfaction with, and overall assessment of the hairstylist. This negative moderating effect is labeled resource substitution benefit and the argument made that this is the fourth social capital benefit. The theoretical and practical implications of these findings are discussed. © 2012 Wiley Periodicals, Inc.     

Assessing the role of components of life satisfaction

Factors affecting subjective well-being and their gross effect measurement have been widely studied. However, how people derive utility from these factors has not been fully explored. This article provides a way to decompose the gross effect of major determinants on life satisfaction into direct and indirect effects and make inference for the latter. Because the indirect effect is nonlinear in parameters associated with different models in an equation system, it creates a problem in estimating the standard error. Besides, the categorical nature in survey data further introduces bias to the covariance estimation even asymptotically. To address these issues without knowing the form of heteroskedasticity under the null hypothesis, we propose to extend the wild bootstrap procedure in this particular context. Its robustness against various data properties is validated via several simulation experiments. Using three recent waves of World Values Survey, we find that the relative importance of life control has significantly increased recently, and endowing citizens with the right to enjoy their freedoms and liberties is a more effective policy in raising life satisfaction than promoting national income.     

京津地区金融合作的具体思路

在当前金融中心竞争日益激烈的背景下,京津两地金融合作显得十分必要,本文提出了加强资金流动、共建北方金融中心、加强金融创新合作和金融生态环境合作等具体思路。     

一堂精彩的“理实一体化”课堂教学

文章以校企合作单位上海欧姆龙公司培训教师曾庆球到学校上课为例,介绍了高职院校课程改革中,理实一体化课程的授课过程和授课方式,说明了高职院校课程改革的重要性及其目的。图文并茂,说服力强。     

The ‘old’ and ‘new’ competition and Malaysian manufacturing firms: a case study

The majority of empirical studies dealing with production processes, work organization and industrial relations practices have been conducted in advanced industrial nations. This article reports on a study of the changing nature of work organization and industrial relations policies in the developing economy of Malaysia. It explores the broad patterns of change in human resource management, technology and work organization among Malaysian manufacturing firms in the context of Best's ‘old’ and ‘new’ competition. The question that arises is: does the evidence reveal that Malaysia is embracing elements of the ‘new competition’, or is it still locked into a regime of mass production, or both? The article argues that the ‘old’ and the ‘new’ competition should not be treated as a simple, straightforward duality model of development. The distinction between the two approaches is sometimes blurred and not so clear-cut. The case study observes that both systems could be operating side by side at the same time within an organization. Since the Malaysian manufacturing sector is expected to shift from simple assembly and process-type operations using labour-intensive techniques to the more advanced and higher value-added industries, greater investment in HRD to upgrade the skills of the work-force and the adoption of appropriate industrial relations policies that emphasize decentralization, greater employee involvement and continuous innovation will become crucial. To be able to compete successfully in the global economy would require a change in focus in the adoption of industrial relations and human resource development policies. For Malaysia to realize its aspiration to become an industrialized and developed nation by the year 2020 would require radical changes in those policies within the context of an integrated approach to economic and industrial planning.     

被征地农民养老保险制度借鉴与探析——对赣州市被征地农民养老保险制度构建的几点启示

赣州市为解决被征地农民养老保险等社会保障问题投入了大量的人力、物力和财力,取得了一些成绩。但是,由于受诸多因素的影响也存在着一些问题。本文通过对被征地农民养老保险现状和问题的描述,并对我国一些较为典型的被征地农民养老保险模式经验进行阐述和探析,进而对赣州市被征地农民养老保险制度构建提出几点启示,为政府政策的制定提出理论依据,以资借鉴。     

网络保险的发展及优劣势分析

信息技术的渗透使得保险业积极地加入到了网络经济中,经过十余年的发展,网络保险初步形成规模。本文在界定网络保险概念的基础上,介绍了国内外网络保险的发展,总结分析了网络保险优劣势,对于我国网络保险有积极的促进作用。     

美国企业集团产融结合的特点及其对我国的启示

本文从制度变迁、金融创新、资源整合等方面分析和归纳了美国企业集团产融结合的经验,针对我国企业集团产融结合中存在的问题,结合我国国情和企业集团的现实情况,从制度变迁、风险控制等方面提出了对我国企业集团产融结合发展的启示。     

工民建施工过程中的造价控制探究

随着我国市场经济体制的改革与发展,造价控制已经成为建筑工程施工中的一项重要内容,对工民建施工过程中进行造价控制,是顺利完成施工的前提和保证。本文就工民建施工过程中的造价控制进行浅析,使工程项目能够达到预期的目的。     

说话状态在歌唱训练中的应用

说话的声音和歌唱的声音都是由同一个结构、同样的发声器官产生的。呼吸器官、喉头、声带、共鸣器官以及咬字吐字器官是说话与歌唱发声所必须的物质基础与条件，只是两者对这些器官的运用程度不一样。说话发音是歌唱的基础，歌唱发音是说话的技术系统化和艺术化。歌唱发音与说话发音有着不可分割的联系，将说话发音的自然、放松，以及语言表述感迁移到歌唱训练中，用怎样“说”来启发怎样“唱”，对声乐学习有重要意义。