Supporting Technologies and Organizational Practices for the Transfer of Knowledge in Virtual Environments

A field study of a global science/technology company provides evidence of the value of both organizational practices and technology tools for supporting knowledge attainment (the combined tacit and explicit knowledge gained in a focal area – in this study we focus on product knowledge attainment) in virtual environments. We present a three-dimensional typology of knowledge management systems. Method of input, form of content, and how the users accrue the benefit of the knowledge help us to argue that organizational practices and technological tools will have independent positive effects on user knowledge attainment. We find attendance at face-to-face community of practice meetings, use of searchable archives, video-on-demand, and full-text search of video-on-demand all positively predict knowledge attainment. We suggest that organizations develop both organizational practices and technical supports for knowledge transfer. An interview with the video-on-demand vendor gives us the context to discuss issues for the support of tacit knowledge in more virtual environments as well as issues of expertise as it relates to support for formal and informal learning.     

Does Community Access to Alternative Financial Services Relate to Individuals’ Use of These Services? Beyond Individual Explanations

There is concern that the increasing number of alternative financial services in communities across the USA is risking individuals’ financial health by increasing their use of these high-cost services. To address this concern, this study used restricted-access, zip code data from nationally representative samples of adult individuals and examined associations between the density or concentration of alternative financial services within communities and individuals’ use of these services. The associations between community density and individuals’ use varied by annual household income: Communities’ higher density of alternative financial services was associated with the increased probability that modest- and highest-income individuals ever used these services, while higher density was associated with more chronic use among lowest-income individuals. State regulation that prohibited payday lenders had a protective association for modest- and highest-income individuals but had no effect for lowest-income individuals. Policy implications are discussed.     

Social Enterprises and the Timing of Conception: Organizational Identity Tension,Management, and Marketing

Nonprofit organizations that engage in social enterprises can have difficulty reconciling the social service and business identities of their organization. In this exploratory qualitative interview study, we examine how social enterprises affect this organizational identity tension and how executive directors of nonprofits manage these multiple identities. Findings suggest that identity tension varied dependent upon the timing of conception of the social enterprise. Nonprofit leaders used different approaches to identity management and identity marketing for social enterprises: after conception and social enterprises: at conception. Initial guidance is provided about how nonprofits engaged in social enterprises can manage identity tension issues.     

External and internal supplier influences: Buyer perceptions of channel outcomes

External and internal influences on channel outcomes are examined. Research hypotheses are presented on main and interaction effects of supplier relative market position and internal influence measures with respect to buyer perceptions of channel outcomes. Data from dealers (N=324) in the office systems and furniture industry were used to test the proposed relationships. Among the findings is that the effects of power generated from conditions outside the channel dyad and the use of coercive influence strategies account for a significant share of the variance in dealers’ perceptions of control. Implications and suggestions for future research are provided. She received her Ph.D. from the University of Alabama. Her research interests include buyer-seller relationships and channel strategy. She has published in theJournal of Marketing, Journal of Retailing, Journal of Personal Selling and Sales Management, Marketing Letters, and other journals. She received her Ph.D. from the University of Cincinnati. Her fields of interest include leadership, mentorship, and management development. She has published in theJournal of Applied Psychology, Industrial Relations, Journal of Organizational Behavior, Educational and Psychological Measurement, and other journals.     

Women Entrepreneurs: A Comparison of International Small Business Owners in Poland and the Czech Republic

Women entrepreneurs from two Central European countries with relatively new market economies were interviewed for this research. The authors describe the experiences and motivation of these women international business owners and compare them to the literature on women entrepreneurs in North America. Cross-culturally, women entrepreneurs share many of the same motivations for starting a business, and experience similar challenges to making their enterprises successful. North American models of entrepreneurship are also examined. The findings suggest a universal model for entrepreneurship. Suggestions for government policies are put forward. Managerial and theoretical implications are also presented and new directions for research on women entrepreneurs are suggested.     

The Effects of Euphemism Usage in Business Contexts

Transparency is important in today’s business environment. The use of euphemisms decreases transparency yet is increasing in business and business education. This study examines the effects of euphemism on people’s attitudes toward actions and their intentions to perform those actions. It also measures the effect of oversight on attitudes and behavioral intentions. Using a 2 × 2 experimental design, we measured participants’ attitudes by employing a semantic differential scale and behavioral intentions by using a simple yes/no question regarding the action described. A questionnaire with 20 brief scenarios provided the euphemistic (transparent) versus non-euphemistic (less-transparent) condition. Oversight versus non-oversight conditions were manipulated through instructions to participants. Hypotheses regarding the effects of euphemism were supported; participants were both more likely to rate an action as appropriate and to indicate they would take that action when stated euphemistically. Oversight did not have a significant effect on attitude toward the action, but did significantly affect participants’ intentions to take that action. Findings suggest both managerial and ethical implications for businesses. Greater transparency includes more straight talk and less euphemism and is recommended to ensure employees’ understanding and implementation of ethical business actions.     

Leadership and motivation in the African Diaspora: The United States and Canada

This study examines the similarities and differences in the perceptions of effective leadership and motivation among the African Diaspora in the United States and Canada (LEAD). Ten focus groups with a total of 56 participants were conducted in the US and Canada. Using NVivo, results show both similarities and differences in these perceptions. The African Diaspora in both countries described an effective leader as one who is wise and knowledgeable. The African Diaspora in the US also focused on charisma and humility, while those in Canada stressed motivation and inspiration. Moreover, the US participants stated that support and nonmonetary rewards were the major motivators for leaders, whereas Canadian participants indicated task completion and monetary rewards as major motivators. Future directions and practical implications are discussed. Copyright © 2014 ASAC. Published by John Wiley & Sons, Ltd.     

Measuring research benefits in an imperfect market

Recent work indicates that the joint effects of intermediate input and final output tariff reforms on equilibrium in the differentiated final products sector are analytically ambiguous. This issue is addressed empirically for disaggregate, imperfectly competitive U.S. food manufacturing industries. The input tariff effect dominates in most industries, leading to increases in the number of U.S. firms and total industry output as a result of tariff reform. This provides evidence that the existing U.S. tariff profile discriminates against domestic food manufacturers as input tariff effects outweigh the protection offered by output tariffs. This conclusion is robust to changes in the degree of interfirm rivalry (monopolistic competition or cournot oligopoly).