Sectoral Heterogeneity in New Service Development: An Exploratory Study of Service Types and Success Factors

The service industry is of fundamental relevance for the economies of industrialized countries, as the service industry produces the highest growth in the gross domestic product. In this regard, new service development (NSD) represents a critical resource for competitive survival and a decisive factor of growth in the service industry. However, service firms across many industries are increasingly faced with the challenge of determining how best to manage their development of new service offerings. Although researchers have shown growing interest in NSD issues, this area is still underutilized. Furthermore, although the heterogeneity of the service industry has been emphasized for years, the current body of research on NSD mainly focuses on specific service environments, providing data that are often not comparable across different service sectors. Additionally, there is no study to date that comprehensively examines innovation activities and the relevance of service innovations’ success factors within different service industries. The aim of this exploratory study is to establish a more balanced picture of the nature of innovation activities in terms of NSD characteristics and success factors in the heterogeneous service industry. From this perspective, this paper begins with an examination of the factors that contribute to the success of NSD. Based on a meta‐analysis of new service success factor studies, 17 different success determinants are classified and aggregated to service‐related success determinants. Subsequently, a cluster analysis of 1016 service companies is used to identify different service innovation types. For the service sector, four service innovation types are determined: efficient developers, innovative developers, interactive adopters, and standardized adopters. Furthermore, based on interviews with service innovation managers, the previously identified success factors are examined for each innovation type using a standardized survey. Finally, based on the results of this exploratory study, the paper concludes with recommendations for NSD management and research propositions for each service innovation type. These propositions support innovation managers to successfully manage service innovations for the innovation type they are operating in.     

Interpartner legitimacy in regional strategic networks

Our aim is to add to the knowledge on a network level, focusing on if, and how, interpartner legitimacy affects the success or failure of network formation and development processes. Existing network theories and research tend to focus on resource exchange rather than on how actors perceive each other in terms of being legitimate or not. The purpose of the article is to analyze the interpartner legitimacy's influence on the formation and development processes of regional strategic networks (RSNs) from a network level. Two Swedish cases are discussed in terms of pragmatic, moral and cognitive interpartner legitimacy. The cases and the following discussion illuminate that interpartner legitimacy is important to incorporate into the analytical model if we wish to understand the processes of negotiations on the rules and norms which set the possibilities for survival of multi-actor interactions.     

Möglichkeiten für eine präventive und breitenwirksame Verbraucherberatung durch die Verbraucherzentralen

Journal of Consumer Policy - Der Beitrag stellt einen Vorschlag über Möglichkeiten der Erweiterung der Rechtsberatung durch die Verbraucherzentralen in Richtung auf eine Erhöhung von...     

The Impact of Labour Market Reforms and Economic Performance on the Matching of the Short‐term and the Long‐term Unemployed

As a reaction to high and persistent unemployment in Germany, the largest labour market reforms in post‐war history were implemented between 2003 and 2005. We analyse the impact of the reforms and its coincidence with an economic expansion on the efficiency of matching out of unemployment. Especially focussing on searcher heterogeneity, we estimate a system of stock‐flow matching functions for short‐term and long‐term unemployment (three‐stage least squares) on the basis of administrative data. In sum, the reforms increased matching efficiency for both groups, but the effect was larger for the long‐term unemployed. The interaction of reforms and economic expansion, however, was not influential.     

Raising Capital in an Insurance Oligopoly Market

We consider an oligopoly market where firms offer insurance coverage against a risk characterised by aggregate uncertainty. Firms behave as if they were risk averse for a standard reason of costly external finance. The model consists in a two-stage game where firms choose their internal capital level at stage one and compete on price at stage two. We characterise the subgame perfect Nash equilibria of this game and focus attention on the strategic impact of insurers capital choice. We discuss the model with regard to the insurance industry specificities and regulation.     

Ursachen geschlechtsspezifischer Kostenunterschiede in der Privaten Krankenversicherung: Eine empirische Untersuchung unter besonderer Berücksichtigung der Anforderungen des AGG

The new “Allgemeine Gleichbehandlungsgesetz” (General Equal Treatment Act) also influences the premium calculation of the German Private Health Insurance to antagonize gender discrimination in premiums. The higher premiums in the Private Health Insurance women pay are caused by higher expectation of life, by the risk of fertility, and by higher individual health-care costs for health services. We study how strong the gender influence in health-care costs of men and women are and if they are influenced by the factors mentioned above. We analyse if there is any gender discrimination in premium calculation in the Private Health Insurance. The results show that after eliminating the factors only a small reduction of premiums is found. We still find a cost difference between women and men. This difference can be explained by the different usage of health services but this depends less on the gender rather on individual psychosocial factors.     

Verbesserte Institutionen für den Arbeitsmarkt in der Wirtschaftskrise

Bis in die 90er Jahre war der deutsche Arbeitsmarkt dadurch charakterisiert, dass ein Aufschwung den Bestand der Arbeitslosigkeit kaum beeinfl usste, eine Rezession hingegen schon. Seit fünf Jahren gilt das Umgekehrte: der Aufschwung schl?gt auf die Entwicklung der Arbeitslosigkeit durch, die Rezession hingegen kaum. Offenbar pr?gen l?nger dauernde Anpassungsprozesse über Konjunkturzyklen hinweg die Arbeitsmarktentwicklung.