Whether,when, and why functional company characteristics engender customer satisfaction and customer-company identification: The role of self-definitional needs

Beyond merely satisfying customers, companies are increasingly striving to build deeper and more meaningful customer relationships characterized by strong customer-company identification. However, whereas previous research has solely focused on symbolic drivers of identification, it remains unclear whether, when, and how managers can build on core functional company characteristics (i.e., quality, innovativeness, and price) to establish customer–company identification. The present study addresses these questions by developing a theoretical framework based on theoretical notions of social identity theory and the cue diagnosticity framework. Evidence from two field studies and one experimental study shows that functional company characteristics are not effective in creating customer–company identification per se, but that their influence depends on whether they match with a self-definitional need that is important to the customer (i.e., self-continuity, self-distinctiveness, or self-enhancement). The findings also reveal the underlying mechanism of this contingency by showing that a self-definitional need fosters customer–company identification because it strengthens the symbolic value of a matching functional characteristic. By identifying specific characteristic–need matches, this research offers novel insights into how managers can leverage functional company characteristics in their targeting and communication efforts to establish meaningful long-term relationships with customers.     

Lagged effect of daily surface acting on subsequent day’s fatigue

The present research investigated the causal relationship between daily surface acting and fatigue at the within-person level. With a longitudinal approach – experience sampling method – based on 10 successive days’ data, this study explored the lagged consequence of service employees’ daily surface acting. The results of multilevel analysis showed that the daily performance of surface acting decreased service employees’ subsequent day’s emotional well-being in the form of increased fatigue. Further, sleep conditions were found to alleviate this detrimental effect. This within-person level investigation of the causal lagged effect of daily surface acting and its moderating contextual factor complements the current emotional labor literature that has overly focused on the between-person level. The theoretical and managerial implications were discussed.     

Informing the US Energy Policy Debate with Threshold 21

There has been growing concern about the recent emergence of the critical challenges of energy availability and the impacts of climate change. Both are inextricably linked and dealing with them is fundamental to the progress of America and humanity. There are, however, a number of different views expressed, reflecting different assumptions, special interests, and partisan objectives. Decision-makers and the public need easy-to-use and transparent tools to better visualize, analyze, and understand the broader and longer-term implications of the varying underlying assumptions, policies, and strategies, including both their positive and negative impacts — both direct and indirect — and how to manage them.Threshold 21 (T21) the simulation model presented in this paper aims to become such a tool. The Millennium Institute has developed it over the last 24 years.The T21-USA model results indicate that a continuation of current policies and trends will lead the US to become increasingly dependent on foreign energy resources and more vulnerable to price fluctuations. Furthermore, alternative scenarios simulating improved CAFE and Renewable Portfolio Standards (RPS) show that major reductions in the US' resource consumption and pollution generation could be possible while stimulating the economy over the medium and longer term. Nevertheless, the model shows that unintended consequences, such as the Jevons Paradox, have to be taken into consideration when defining national energy policies.     

浅谈危机情境中的变革型领导

危机情境逐渐成为常态,对领导者的综合素质和处理能力提出了挑战,变革型领导所具有的独特风格在危机防范和处理中的作用逐渐凹显出来。本文主要研究了危机情境下变革型领导的作用机理和危机处理过程中的行为特征。     

Organisational characteristics and the practice of strategic planning in Jordanian hotels

This study examines the effects of some organisational characteristics on the practice of strategic planning in Jordanian hotels. Data was collected via a questionnaire survey of Jordanian hotels in two cities: namely Petra and Aqaba. The results indicate that Jordanian hotels engage with the strategic planning process by using a number of its techniques and that the nature of this engagement is affected by organisational size but not by type of ownership.     

以特色企业文化打造一流桥电企业

企业文化是企业中长期形成的共同理想、基本价值观、作风、生活习惯和行为规范的总称，是企业在经营管理过程中创造的具有本企业特色的精神财富的总和。文章结合笔者工作实际，阐述了如何以特色企业文化打造一流桥电企业的做法。     

中国近代大学教育管理思想表现特征的影响因素分析

中国近代大学表现出来的教育管理特征,是大学教育管理思想的外在反映。影响中国近代大学教育管理思想表现特征的因素主要包括外部和内在二方面,具体为社会政治、经济、文化、西方高等教育思想和理念、政府的教育政策、教育发展的规律、大学校长的教育理念、校长的人格魅力等八个方面的因素。     

江苏如皋方言词缀简析

如皋方言地处江淮官话与吴方言的过渡地带,属江淮官话泰如片。如皋方言中,词缀数量多、使用频繁。前缀主要有＂老＂、＂第＂、＂阿＂等,中缀主要有＂的（里）＂、＂不＂等,后缀主要有＂儿＂、＂子＂、＂头＂、＂佬（儿）＂、＂宝儿＂、＂家＂、＂俫＂、＂侯＂、＂不刺＂等。与普通话相比,如皋方言中的不少词缀具有自身独特的意义和用法。对如皋方言来说,词缀是其词汇系统的重要组成部分,也是其个性的重要体现。     

日本色彩发展史概观

从色彩名的由来入手,论述学者们对它们的不同见解,然后从远古时代到现代按照日本历史时代分门别类地阐明不同历史时代色彩的不同特点,发掘隐藏于色彩背后的深厚的民族文化心态和感情色彩。     

计量管理对于企业发展的作用研究

计量管理作为企业全面管理的重要内容,也是企业实现质量管理的关键,对于保证企业产品质量,提高企业的经济效益具有非常重要的作用。文章概述了企业计量管理工作的特点,提出了企业计量管理对于企业发展的作用,并分析现阶段我国企业计量管理工作存在的问题,最后阐述了完善我国企业计量管理工作的有力措施,可以为相关计量工作人员开展计量管理工作提供参考。