Corporate Identity,Ethics and Reputation in Supplier–Buyer Relationships

Multi-national corporations (MNCs) have been criticised for not behaving ethically in some situations, which could have a negative effect on their reputation. This study examines the ethics of a large MNC in its relationship with its suppliers. A brief literature review of corporate identity, business ethics and buyer–supplier relationships is undertaken. The views and perceptions of the buying staff and the suppliers to a large South African MNC are obtained and discussed. The results indicate that this MNC has a good corporate reputation among both its suppliers (an important stakeholder) and its own buying department. The existence and implementation of formal codes of ethics was found to be a necessary, but not sufficient condition for good ethical practice. Candid relationships with suppliers emerged as a second and important factor. Ethical perceptions of buyers by suppliers are driven by the management of corporate identity, through the elements of ethical standards and candid relationships. We present a model of corporate identity/reputation in Buyer–Supplier Relationships. Michael Bendixen is a Professor of Research Methodology and Statistics at the H. Wayne Huizenga School of Business at Nova Southeastern University, Florida. His research interests include business ethics, governance and culture. His articles have appeared in the European Journal of Marketing, Industrial Marketing Management, Journal of Business Research, Journal of International Business Studies and Journal of Marketing Management amongst others. Russell Abratt is a Professor of Marketing at the H. Wayne Huizenga School of Business at Nova Southeastern University, Florida. His research interests include corporate identity management and business ethics. His articles have appeared in the Journal of Business Ethics, Journal of Business and Psychology, European Journal of Marketing, Journal of Marketing Management, Industrial Marketing Management, and Business Horizons amongst others.     

Identity, intended image, construed image, and gnreputation: An interdisciplinary framework and suggested terminology

Many scholars across various academic disciplines are investigating the following questions: What do individuals know or believe about an organization? How does a focal organization (and/or other interested entity) develop, use, and/or change this information? and How do individuals respond to what they know or believe about an organization? Cross-disciplinary research that centers on these questions is desirable and could be enhanced if researchers identify and develop consistent terminology for framing these questions. The authors work toward that end by identifying four central ‘viewpoints’ of an organization and proposing labels to represent each of these viewpoints:identity, intended image, construed image, andreputation.     

试论企业公关利用“权威效应”

企业公关借用名人名地或制造令人信服的事实，可以产生“权威效应’。可以增强和提高企业和产品的知名度和美誉度，增强企业产品的市场竞争力．但是导演“权威效应”，必须建立在企业产品的高质量的基础上．利用权威要注意以下问题：其一，必须在市场调研的基础上，客观评价自身实力，维护权威宣传的真实性和客观性；其二，选择名人权威，要在本企业相关区域中的行家里手中着手；不可见名人就搬；其三，要尊重和爱护名人名地的声誉；其四，要标新立异，杜绝平庸，方能产生“轰动效应．”     

The influence of corporate character on customers and employees: Exploring similarities and differences

Should the same corporate brand imagery appeal to both internal and external stakeholders? The authors explored similarities and differences in how the dimensions of corporate character affect the satisfaction and perceived differentiation of customers and employees of two successful retail organizations. Using multigroup structural equation modeling of survey data (N=1,252), the authors found significant differences on two dimensions: enterprise and competence. Enterprise (e.g., imaginative, innovative) was positively associated with customer satisfaction, had no significant impact on employee satisfaction, and was negatively associated with employee perceived differentiation. Competence (reliable, leading) was positively associated with employee perceived differentiation but had no impact on customer perceived differentiation. The influence of chic (stylish, prestigious) was similar for both customer and employee satisfaction and differentiation. This analysis shows how certain dimensions of corporate character can be usefully promoted to both customers and employees, while other dimensions would benefit from a stakeholder-specific approach.     

社会责任履行与企业信誉资本生成——基于问卷调查的实证分析

信誉是企业利益相关者对企业的一种综合评价,社会责任影响利益相关者行为,因此对企业信誉可能产生积极的影响。通过问卷调查的实证分析,发现顾客责任、环境责任和慈善责任对企业信誉有显著的正向影响,而政府责任和员工责任对企业信誉影响不明显。     

基于可信度计算的分布式共识合作感知算法

对于分布式的认知无线网络,由于不存在融合中心节点,次级用户节点之间的合作感知往往 采用信息交互的渠道进行,其中一种基于共识合作的感知机制受到广泛的研究,但这种机制 在鲁棒性方面存在一定的缺陷,当恶意节点存在时,其错误信息将影响局部的感知判决结果 ,为此,提出一种基于感知节点可信度的共识合作感知机制。在该机制中,各节点对邻居节 点的可信度进行计算,并把计算出的可信度值发送给其他节点,通过对各节点可信度的累加 计算,最终计算出各节点的可信度,各节点以此决定是否与其邻居节点合作以及如何合作。 仿真结果证明,在恶意节点存在的情况下,该算法在感知性能和收敛速度上都较未改进算法 有不同程度的提升,减轻了不可靠节点对合作感知结果的影响。     

The path dependence of organizational reputation: how social judgment influences assessments of capability and character

Drawing upon theory on social judgments and impression formation from social psychology, this paper explores the socio‐cognitive processes that shape the formation of favorable and unfavorable organizational reputations. Specifically, we suggest that stakeholders make distinctions between an organization's capabilities and its character. We explain the nature and function of each and articulate the manner in which judgment heuristics and biases manifest in the development of capability and character reputations. In doing so, this research explores both the positive and negative sides of organizational reputation by examining the manner in which different types of reputations are built or damaged, and how these processes influence the ability of managers to enhance and protect these reputations. Copyright © 2011 John Wiley & Sons, Ltd.     

审计师变更、时机选择与投资者评价

文章从投资者评价的角度对我国证券市场中审计师变更事件的经济后果进行考察。研究发现,在我国证券审计市场中,审计师变更事件具有显著为正的市场反应;市场总体正的累计超额回报主要是由晚变更样本的公告信息引起,晚变更公司在变更公告日附近的累计超额回报为正,并且显著大于早变更的公司;总体来看,审计师变更会显著降低公司的财务盈利可信度,并且在审计师变更以后,晚变更公司盈利可信度的下降程度显著大于早变更的公司。     

公司治理对上市公司审计师变更影响的实证分析

对审计师变更原因以及公司治理对审计师变更影响的国内外研究文献进行了梳理。以我国沪深A股上市公司为研究样本,综合运用统计检验和Logistic分析方法,实证检验了公司治理评价体系的6个维度、15个指标对上市公司审计师变更的影响。结果表明:公司治理对审计师变更的影响显著;其中,第一大股东持股比例、独立董事比例、董事会会议次数与审计师变更显著负相关,是否发生诉讼仲裁事项、信息披露是否充分与审计师变更显著正相关。     

声誉效应对联盟伙伴道德风险行为约束的博弈分析

在重复博弈及信息充分传递的情况下,声誉效应可以成为一种影响行为主体行动选择的激励机制。基于古诺博弈模型的扩展分析表明,不考虑声誉时,战略联盟中的企业具有很强的道德风险等机会主义行为倾向,联盟伙伴间的博弈会陷入囚徒困境,并使得联盟走向解体。但重复博弈时声誉效应会起到积极作用,对联盟中的企业道德风险行为产生有效约束。