Online Customer Experience and Its Relationship to Repurchase Intention: An Empirical Case of Online Travel Agencies in China

The study reported here examines the relationship between flow experience and repurchase intention by focusing on the joint mediating effects of loyalty. Data were taken from a survey of shopping experiences, at online travel websites, of 325 customers in China. The results show that flow experience has a significant effect on repurchase attention. Moreover, interactive speed, skill, challenge, perceived control, telepresence, perceived usefulness, and perceived ease of use are positively related to flow experience. Lastly, the findings show that loyalty, to some extent, acts as a mediator between flow experience and repurchase attention.     

Insurance ratemaking using a copula-based multivariate Tweedie model

The Tweedie distribution, featured with a mass probability at zero, is a convenient tool for insurance claims modeling and pure premium determination in general insurance. Motivated by the fact that an insurance policy typically provides multiple types of coverage, we propose a copula-based multivariate Tweedie regression for modeling the semi-continuous claims while accommodating the association among different types. The proposed approach also allows for dispersion modeling, resulting in a multivariate version of the double generalized linear model. We demonstrate the application in insurance ratemaking using a portfolio of policyholders of automobile insurance from the state of Massachusetts in the United States.     

The Government Transformation Programme of Malaysia: a successful approach to public service reform

The 2009 Malaysian Government Transformation Programme (GTP) could be useful as a model for reform given its positive impact on improving public services in targeted key result areas. This paper assesses the GTP's approach in the context of the wider debate on whether reforms should be based on best practices or whether they should be diagnostic or problem-solving in approach. The GTP's success was largely the result of blending both approaches. The GTP experience in Malaysia provides a number of insights and lessons for delivering intelligent reforms quickly and effectively.     

吉林省农业生态旅游功能分区研究  谢 璐

随着我国城镇化进程的不断加快,生活在喧嚣都市的人们越来越向往恬静的田园风光,农业生态旅游业作为一种新型农业生产经营形式与旅游活动项目应运而生,并且越来越受到相关学者与政府的重视.文章以吉林省农业生态旅游为研究对象,分析了农业生态旅游的发展现状,指出其发展存在生态环境破坏、 基础设施落后、 管理水平较低、 产业链条较短等问题;综合考虑吉林省地形地貌特征、 气候特征、民俗风情等因素,考虑不同区域农业经济、 社会、 生态及文化的相似性与差异性,对其进行地理空间分区,大致分为东部长白山农业生态旅游功能区、 中部松辽平原农业生态旅游功能区、 西部松嫩平原农业生态旅游功能区,同时探究了各功能区的差异性特征;针对各功能区不同特征提出"政府调控-市场调节"相互配合、"农业-旅游业"相互耦合、"经济-社会-生态"相互协调、"以点带面"互联互动、"省内-省外"互学互助等发展建议,以期为当地农业生态旅游的发展提供借鉴,为促进吉林省农业生态旅游业的可持续发展提供参考.     

基于DPSIR-TOPSIS的城市绿色转型评价及实证——以太原市为例

基于DPSIR模型,构建了包括驱动力、压力、状态、影响和响应5个方面的城市绿色转型评价指标体系,并将熵权法与TOPSIS法相结合确定指标权重。基于该评价指标系统,对2006—2014年太原市的绿色转型状况进行了评价与分析。结果表明:虽然太原市的绿色转型水平逐渐提高,但是整体效果处于一般水平,转型状况不太理想。     

长三角医药制造业上市公司动态竞争力研究

基于企业竞争力基本理论提出了上市公司动态竞争力的评价指标体系。运用集对同一度分析和因子分析对长三角17家医药制造业上市公司的竞争力进行了实证研究。得出了各上市公司动态竞争力的排序,同时总结了各上市公司在市场盈利、资产结构、组织运营、科技创新各方面的优劣,以及不同因素对公司动态竞争力影响的程度。     

Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework

We tested the applicability of the push-pull-mooring (PPM) migration theory to travelers' airline selection in order to clarify their switching behavior. Based on the extensive review of the literature and open-ended survey, we identified the constituents of four push, three pull, and four mooring factors. A field survey was conducted at an international airport in South Korea, and a total of 529 complete responses were used for data analysis. Our results showed that the PPM model comprising the second-order factor structure provided an acceptable representation of the observed variables in a comparison with the first-order construct model. Results of the structural analysis also indicated that all PPM categories directly affected switching intention. In addition, mooring dimension had a significant moderating effect on the relationship between pull category and switching intention. However, no moderating effect of mooring factor on the relationship between push factor and switching intention was found.     

基于古诺模型的银行市场分析

运用寡头市场中的古诺模型来试图构建银行市场的竞争模型,分析市场变化的影响,找出银行业在各行业竞争中的最佳选择,并在此基础上判断我国银行市场未来发展的趋势,同时在银行市场行为方面提出正确应对外资银行的介入、积极维护存贷款市场业务等建议.     

我国商业银行一线网点服务质量研究

通过构建科学的服务质量评价体系,对国内四类商业银行问卷调查数据,通过信度分析、相关性分析和多元线性分析回归进行实证研究。研究大型银行一线网点服务质量整体情况,并对比各类银行客户满意度的差异,得出结论并提出整合业务流程,强化房产关系,优化服务质量,加强可靠建设的可行性对策。     

Aid allocation rules

This paper studies an aid allocation rule used by major development agencies, and investigates optimal allocations when recipients are neoclassical economies undergoing transition dynamics. When recipients face aid absorption constraints, allocations that favor poorer recipients are not always optimal, contrary to what is assumed in assessments of donor performance. The most quantitatively significant factors that determine the optimal sensitivity to recipient characteristics are the generosity of the aid budget and the extent of absorption constraints. In neoclassical recipients, aid can only accelerate growth where there is already growth, so the optimal rule places little weight on growth and optimality is largely a matter of balancing recipient need against absorption constraints.