Linking Order Fulfillment Performance to Referrals in Online Retailing: An Empirical Analysis

Referral management for online retailers is a strategically important activity, as referrals offer a highly cost‐effective method of customer acquisition. In fact, online customers mention referrals as the second‐most common reason for choosing to shop at a particular retailer, second only to search engine suggestions. However, while online retailers are able to improve their visibility on search engines through focused keyword insertions, they are often unable to pinpoint the drivers of referral behavior among their customers. The current research examines the relationship between two key dimensions of online retailing: order fulfillment cycle times and referral behavior. Employing a theory of customer appraisal and empirically testing the ensuing model using structural equation modeling, we find that excellent order fulfillment is instrumental in generating referrals for the online retailer, even after factoring in product quality.     

组织机构代码业务网上申报系统初探

文章从网上申报系统的演变过程入手,分析了网上申报的重要意义和作用,并就组织机构代码网上申报未来的发展趋势作了相关的预测,通过分析数据、设计技术路线初步建立了一个组织机构代码网上申报系统的模型。     

旅游网络论坛的学术界定、发展现状与影响

网络论坛在中国发展迅速，逐渐成为继传统线下旅行社、线上旅行社之后，旅游中介商的第三支重要力量。在综合分析现有市场调查和研究的基础上，首先指出旅游网络论坛是虚拟消费社区的一种类型，发展出自助旅游文化，其次作为旅游电子中介商，它的目标市场是学历高和互联网使用率高的年轻人，核心产品以背包客、非标准化团队旅行、观光和特种旅游产品为主。梳理了旅游网络论坛的国内发展状况，最后论述其对于旅行社行业和目的地可能产生的重大影响。     

Users’ perceptions of two types of hotel reservation Web sites

Building on the technology acceptance model (TAM), this study examined users’ perceptions of reservation Web sites: hotel-owned and third-party. As an experimental study, this study tested whether a modified variant of the TAM could be used to evaluate users’ perceptions of two different channels for hotel online reservations. Perceived usefulness was a key predictor of users’ attitudes toward using hotel-owned Web sites, while perceived ease of use was a key predictor of users’ attitudes toward using third-party Web sites. Both perceived playfulness and attitudes were two key predictors of users’ intentions to use hotel reservation Web sites. However, no significant differences in users’ perceptions were found between the two types of Web sites. Overall, users had more favorable attitudes and higher intentions to revisit third-party Web sites than hotel-owned Web sites.     

油浸式变压器故障在线诊断方法研究

根据各溶解气体的在线监测数据，采用灰色GM（1，1）和PNN融合技术进行在线故障诊断．先通过GM（1，1）预测模型预测未来时刻变压器中矿物绝缘油在电和热的作用下，分解产生的氢、甲烷、乙烷、乙烯及乙炔5种气体溶解浓度，并将预测结果作为概率神经网络故障诊断的输入利用PNN进行变压器故障诊断．实例表明，该方法能够诊断变压器在未来时刻的绝缘状况，并能满足工程实际需要．     

旅行社网站服务公平性对顾客行为意向的影响研究

企业坚持公平性原则,才能建立和维系与顾客的长期关系.笔者以旅行社网站的顾客为研究对象进行了一次实证研究,探讨了旅行社网站服务公平性对顾客行为意向的影响.数据分析结果表明:旅行社网站服务公平性直接影响顾客信任感和满意感,间接影响顾客的行为意向.     

P2P网络借贷平台倒闭原因的实证分析

自2013年以来,P2P网络借贷平台倒闭趋势持续蔓延。本文基于中国111个问题P2P网络借贷平台数据,探讨这些平台的地域分布、注册资本和生存时间等方面的特征,并对P2P网络借贷平台出现问题的原因进行了实证分析,研究发现：平台经营经验、地区行业竞争程度对问题平台生存时间有显著正向影响,而平台注册资本对问题平台生存时间无显著影响。     

基于O2O的顺丰“嘿客”便利店的商业模式分析

O2O模式是基于互联网的有效线上线下模式,这种虚拟世界与现实世界相互打通的全新模式已经得到社会广泛人士的支持与认同。本文主要是围绕顺丰"嘿客"便利店的O2O商业模式进行研究,分析其创新的O2O业务、市场环境与供应链模型,并对嘿客的自身管理模式和商业模式提出了一些建议。     

P2P网络借贷研究文献综述

与传统的银行贷款相比,P2P网络借贷从其诞生之日起就伴随着各种争议。目前,P2P网络借贷是一个相对较新的研究领域。文章首先叙述了当前主要P2P在线平台的运营模式,此外从"硬因素"和"软因素"两方面来分别阐述它们对贷款成功率的影响,由此得出了借贷双方信息不对称、网络安全风险和借新账还旧账等P2P网络借贷的三大风险。最终,在总结已有的研究成果的基础上,提出了自己对P2P网络借贷未来发展和研究方向的见解。     

The role of the brand in driving online loyalty for multichannel retailers

Multichannel retailers offer shoppers the possibility to cross channels to complete their shopping process. Multichannel retailers, unlike pure online sellers, offer shoppers multiple contact points to experience the brand. Also, multichannel retailers can leverage the trust and attachment to their brands that has been built with their offline presence to drive customers to buy online. Our paper explores the role of the customer relationship with the brand, with variables such as brand trust, brand attachment and length of brand relationship, as drivers of loyal behaviours towards the online channel. We compare the impact of these variables with those of the technology acceptance model. Multiple linear regression analysis is applied to data collected through a survey answered by 1533 multichannel retail shoppers in two product categories (apparel and consumer electronics) in two countries (UK and Spain). Our findings show that both brand trust and brand attachment have a positive impact on loyal behaviours towards the online channel, and that different loyalty behaviours, i.e. purchase intentions, word of mouth and electronic word of mouth are explained by different variables.