Customer Participation and Project Performance: The Mediating Role of Knowledge Sharing in the Chinese Telecommunication Service Industry

Purpose: Extant literature has devoted more attention to customer value co-creation and knowledge sharing, not only in business-to-customer (B2C) markets, but also in business-to-business (B2B) markets. This study explores and examines the antecedents and consequences of customer knowledge sharing in the context of B2B markets by applying the motivation-opportunity-ability (MOA) framework.

Methodology/Approach: This empirical study involves two structured surveys of project managers from both suppliers (n = 213) and customers (n = 312), which were conducted in the context of the Chinese telecommunication service industry. The conceptual model of this study was subsequently tested by developing Partial Least Squares (PLS) based structural equation models.

Findings: It was found that customer knowledge sharing is facilitated by four MOA factors: customer orientation, customer perceived benefits, customer socialization, and customer technological capability. It was determined that knowledge sharing has a direct and significant effect on project performance. Furthermore, the study revealed that such relationships vary across suppliers and customers.

Research Implications: This study extends the existing research stream of interfirm knowledge sharing by examining the antecedents and consequences of customer knowledge sharing from dual perspectives of customers and suppliers, and sheds light on the benefits of customer knowledge sharing. The dyadic perspective embodied in this design facilitates our understanding and management of knowledge sharing between organizations.

Originality/Value/Contribution: This article provides an important contribution to the existing literature of customer knowledge sharing by revealing how to effectively facilitate interorganizational knowledge sharing, particularly knowledge from customers to suppliers, and discovers conditions under which customers are more likely to exchange information, and share knowledge with their suppliers from the dyadic perspective.     

VMI模式下的供应商评价在汽车制造业的应用研究

自2008年蔓延开来的全球性经济危机给汽车制造业带来了沉重的打击,在经济全球化的背景下,雷曼兄弟的倒闭,美国通用、福特、克莱斯勒三大汽车制造商的重组,都对我国汽车制造业带来了严重的冲击。从我国汽车制造业采用的VMI模式进行供应商管理出发,探讨VMI模式下汽车整车制造商对战略供应商的绩效评价体系的有效模式,可以帮助我国汽车制造企业在这个重要的时期提升自身实力,提高供应链运营效率。     

Geographical location and urbanisation of the Swedish manufacturing industry, 1900–1960: evidence from a new database

Abstract

This article introduces a new database, based on official statistics, of regional manufacturing industries in Sweden. We employ this database to examine the distribution of manufacturing activity across Swedish regions and cities, 1900–1960. Over this period we observe an increasing concentration of manufacturing activities, reaching a peak around 1940, across the northern, southern and western parts (NUTS-I areas) of Sweden. Over the same period, the North-South divide in terms of manufacturing employment grew larger. Across counties (NUTS-III) and cities we, however, observe two shorter periods of convergence of manufacturing activities, in the early twentieth century and in the post-war period, whereas the inter-war period was characterised by divergence. These developments occurred to the backdrop of the urbanisation of industry in Sweden, as the rural share of manufacturing employment declined from roughly 60 to 25% between 1900 and 1960. We also find that the regional patterns of individual industries over time followed different trajectories, suggesting that that the determinants of industry location differed significantly across industries.     

我国民族文化融入创意产业发展浅探

当前,全球正兴起创意产业的热潮。创意产业可以引导我国产业结构优化的方向,只有立足本民族独特的文化资源,走差异化的道路,才能在世界创意产业发展浪潮中有鲜明的个性和强劲的竞争力。我国发展创意产业也应该立足于我国本民族文化资源,突出民族个性和自身优势,利用优秀的民族传统发展创意产业,创意产业的发展才有持久发展的营养和动力。     

龙江文化促进和谐产业体系构建的作用机理分析

文化引导产业体系的构建,培育企业文化,对产业体系的构建具有促动作用。龙江文化的具体表现形式主要包括价值取向、思维、理念、战略思想和制度环境。先进的龙江文化会促进和谐产业体系的发展,成为经济竞争力的核心要素。要善于利用龙江文化的价值多元化,对多元化的价值进行整合,并形成科学的战略思维,以更快更好的建设和谐产业体系。     

广东制鞋业产业集群发展研究

随着珠三角经济的不断发展,广东已发展成为全球最大的制鞋基地,年产量占国内的半壁江山。本文从广东制鞋业产业集群的发展现状入手,对其制约因素进行分析,最后提出自己的建议与思考:通过国家在政策方面的支持,建立完善的规划体系,利用珠三角的区域优势、产业集群优势、区域品牌核心优势,打造出国内外知名品牌,来提升鞋业产业集群的经济实力。     

深圳服务业发展特征研究

本文分析深圳服务业的演进阶段、内部结构、空间布局,归纳了深圳服务业发展的基本特征。深圳的服务业发展与工业高度协同,与北京、上海和广州相比,在结构上以消费性服务为主体,高度依托房地产行业。深圳服务业呈现明显的聚集特征,而向郊区扩散的趋势并不明显,不同类型的服务业的聚集地区有所差别。本文旨在为深圳服务业的发展定位及空间差异化发展提供理论依据。     

论中国智库产业与国际接轨的挑战

现代意义的智库是一种以政策研究为核心的非营利性社会机构，有一定的社会公共属性，且与是否官办机构无关。在当今快速变化的世界中，智库具有前瞻性的科学决策方案，可为一个国家、社会、民族发展提供决策储备，实现与国际接轨的科学化功能系统。中国下一阶段的改革，需要智库产业独立性的涵养与真正确立。     

基于生命周期理论的农业高新产业风险管理

基于生命周期理论,可将农业高新技术产业划分为种子期、成长期、成熟期和升级期四个阶段。文章根据产业化过程中每一阶段的特征,分析了各阶段的主要风险,如技术风险、市场风险、财务风险等的表现和成因,并相应提出有关加强知识产权的认定和保护、建立财政支持的农业科技保险、完善资本市场多渠道融资等方面的风险管理措施。     

由生产力发展趋势浅析中国现有经济规模

经过30年的改革开放，我国的生产力水平正在迅速提高，到21世纪第一个10年中期，我国生产力水平达到改革开放前的20倍。同时，在过去的10年中，相关的国内生产总值和市场规模在以同样令世人震惊的增长率共同进步。然而，研究中发现，第三产业生产力发展数据失真，对第三产业产值有低估问题。若假设我国第三产业占生产总值的50％，即理性提高第三产业产值的比例，我国国内生产总值将接近或超过美国。