When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory

This article develops and tests a model of emotional labor in the hotel industry using affective event theory. A multiple-wave longitudinal analysis using data from 424 hotel service employees and their immediate supervisors reveals how work contexts (supervisory support) affect work events (interactional justice), and thereby influence the affective (negative emotions), attitudinal (job satisfaction), and behavioral (emotional labor, service quality, and voluntary turnover) reactions of hotel service employees. The results show that (1) supervisory support relates positively to supervisory interactional justice; (2) supervisory interactional justice is negatively associated with negative emotions; (3) negative emotions relate positively to surface acting and negatively to deep acting; (4) surface acting leads to lower job satisfaction, whereas deep acting leads to higher job satisfaction; and (5) job satisfaction leads to higher service quality and lower turnover. The implications suggest important recommendations for hotel managers.     

资源环境强约束下工业发展路径选择

中国工业发展所面临的资源环境约束日益突出。资源危机对工业发展的制约主要体现在资源短缺、资源浪费及对外依存度过高等方面,其根源在于价格机制问题,产业结构、经济法律制度缺陷也是其主要原因。环境问题对工业发展的制约主要体现在环境污染大大降低了工业发展的效率,其根源是能源结构对环境不利、能源利用效率低、扭曲的政绩考核标准及环境资源成本的高度外部化。工业发展与资源环境问题对立统一。粗放型的工业发展模式造成资源与环境危机,反过来工业发展又受到资源与环境的强烈制约。因此,必须遵循科学发展观,改变靠过度消耗资源发展工业的模式,以可持续发展思想为战略指导,建立新型工业发展模式：     

Uncertainty perception in bidding for Product-Service Systems under competition

This research investigates what impact of uncertainty perception arising from the existence of competition has on the pricing decision for Product-Service Systems (PSS) under uncertainty. PSS provision is an increasingly important area for many businesses and competition increases cognitive pressures on providers even further. We present an experimental study with industrial costing and bidding experts from the defence and aerospace sector. The study consisted of an experimental set-up via two questionnaires which differed in the existence of competition in the bidding scenario. The findings showed that bidding decision makers changed their evaluation of the cost estimate due to the introduction of competition but kept their evaluations of the profit margin and price bids constant. Furthermore, the participants listed the relevant sources of uncertainty that influenced their decision-making process. This research contributes to the literature in two ways. First, our findings showed that predictions from current theory regarding decision-making of cost estimation and pricing are not confirmed when competitively bidding for PSS. Second, we show uncertainty sources that influenced the decision makers and identified p the importance of internal processes of the PSS provider and environmental uncertainty.     

我国海岛经济管理体制与经济发展模式的比较——以长岛县和长海县为例

随着全球经济的快速发展和陆地自然资源的日趋紧缺,海洋开发利用已成为许多国家重要的经济战略。我国是海洋大国,丰富的岛屿资源是我国海洋开发的重要依托。开发海岛资源,主要从发展海洋渔业入手,但不同的发展模式显示出不同的发展前景。在对山东省长岛县和辽宁省长海县的经济发展模式做简要对比分析后,探寻海岛经济可持续发展规律,并对相关问题进行思考。     

1992-2005年广东省区域经济增长与差距的变化分析

本文采用基于新古典模型导出的增长方程,利用广东省21个城市1992-2005年的面板数据进行分析.本文发现:(1)广东区域经济的差距集中体现在珠三角地区与其他地区的差距,珠三角的经济远远领先于东西两翼和山区;(2)广东经济增长存在经济收敛性,广东区域经济差距扩大的速度总体趋势是有所减缓;(3)地理位置、教育水平、固定资产投资率、城市化水平等是影响经济增长的重要因素.基于这些因素对地区差距的不同作用的分析,本文提出了广东省区域经济协调发展的相关建议.     

高校图书馆人性化服务初探

人性化服务的涵义,就是在图书馆服务中体现为"读者第一,服务至上"的人本主义思想;实行人性化服务,应从服务意识、服务语言、服务程序、服务设施入手,树立读者至上的服务理念;建立"超市式"管理模式;追求个性化服务方式,规章制度人性化。     

Determinants of dining satisfaction and post-dining behavioral intentions

The purpose of this research is to empirically investigate the determinants and consequences of dining satisfaction with restaurant services. A total of 338 undergraduate business students participated in this research. Results reveal that there exist three sources of customers’ satisfaction with restaurant services: positive emotions, perceived service quality and negative emotions. Positive emotions have more impact on customers’ satisfaction than negative emotions. In addition, emotions mediate the impact of perceived service quality on dining satisfaction. Finally, satisfaction has a significant impact on recommendation, customer loyalty and willingness to pay more.     

Impacts of considering climate variability on investment decisions in Ethiopia

Extreme interannual variability of precipitation within Ethiopia is not uncommon, inducing droughts or floods and often creating serious repercussions on agricultural and nonagricultural commodities. A dynamic climate module is integrated into an economy‐wide model containing a detailed zonal level agricultural structure. This coupled climate‐economic model is used to evaluate the effects of climate variability on prospective irrigation and infrastructure investment strategies, and the ensuing country‐wide economy. The linkages between the dynamic climate module and the economic model are created by the introduction of a climate‐yield factor (CYF), defined at the crop level and varied across Ethiopian zones. Nine sets of variable climate (VC) data are processed by the coupled model, generating stochastic wet and dry shocks, producing an ensemble of potential economic prediction indicators. Analysis of gross domestic product and poverty rate reveal a significant overestimation of the country's future welfare under all investment strategies when climate variability is ignored. The coupled model ensemble is further utilized for risk assessment to guide Ethiopian policy and planning.     

黑龙江省装备制造业服务化转型策略研究

伴随市场环境不断变化,装备制造业服务化转型已成为提升其核心竞争力的必然选择,本文基于黑龙江省装备制造业发展现状展开研究,从产业集群低、自主创新能力差、商业模式单一等方面系统分析制约黑龙江省装备制造业服务化转型的主要因素,在此基础上针对性的提出加快黑龙江省装备制造业服务化转型的策略建议。本文的研究成果可为黑龙江省装备制造业的服务化转型及产业发展提供一定的理论指导。     

能源-经济-环境复杂系统持续协调发展评价指标体系与方法研究——以山东省为例

详细分析影响能源、经济、环境的各种因素的基础上,从能源系统、经济系统与环境系统三个方面,构建了能源-经济-环境(3E)复杂系统持续协调发展评价指标体系,并将协调度发展水平划分为七个等级。建立了分层模糊动态的评价方法,并利用该方法对山东省的能源、经济与环境的协调发展进行了综合评价,分析了影响协调度发展的主要因素,及其应采取的主要措施。