国内中小物流企业实施CRM的新思考—外取客户关系管理

随着经济全球化的进一步发展和我国加入WTO，外资纷纷进入我国物流市场．我国物流业面临的竞争越来越激烈。如何“留住老客户．发展新客户”是每个国内物流企业领导所关注的问题。国内中小物流企业如何实施CRM战略是决定其竞争成败的关键。但国内中小物流企业的现状又为它们实施CRM设置了障碍。本文通过对国内中小物流企业实施CRM战略的必要性进行分析．结合当前我国中小物流企业的现状提出了我国中小物流企业采用外取客户关系管理的办法能使它们在激烈的竞争环境下取得竞争优势。     

发展现代物流的可行性与必要性

现代物流作为先进的组织形式和管理技术，在世界成为企业生存和发展的手段。我国现代物流处于起步阶段，如何促进我国现代物流的发展，已是我国物流业一项重要课题。     

军用车辆器材调拨业务流程重组模型研究

基于信息流分析,论述了军用车辆器材调拨系统中信息流程和业务流程的重组和优化应用,采用对象、岗位、任务三维视图的建模方法描述核心业务流程,提高了系统的可读性和可推广性。     

论两种规模经济：专业规模经济和综合规模经济

当前国际上出现了一种“企业规模无关论”的新观点,与我国目前盛行的“唯规模经济论”截然相反。笔者以为,上述两论都失之片面,正确的理论是在承认的前提下,将规模经济分为两类:专业规模经济和综合规模经济。前者因专业化分工效应而扩大产销规模与市场份额;后者因企业(集团)内部协调成本小于市场交易成本而获得效应。随着市场发育和市场交易成本下降,拥有专业规模经济的企业集团,比之拥有综合规模经济的企业集团更能适应市场的变化与竞争。     

金融控股公司：分业经营走向混业经营的有效途径

随着美国国会于1999年11月通过《金融服务现代化法案》，混业经营已经成为全球金融业新世纪发展的重要趋势之一，通过对全球金融控股公司的发展趋势及中信集团，光大集团等多元化金融集团实践的考察，提出金融控股公司是我国金融业分业经营体制逐步过渡到混业经营体制的有效途径，并对金融控股公司的风险防范问题提出对策思路。     

宁波市上市公司盈利质量不高的原因与对策

盈利质量的不断改善和提高是企业可持续发展的根本。上市公司的主营业务利润比重与企业盈利质量存在正相关关系，即主营业务利润比重越大，上市公司的盈利质量越高，因此，提高盈利质量的关键就是要突出主业，壮大主业，不断提高主营业务利润比重，形成自己的核心盈利能力。     

企业合并会计方法国际趋同及其启示

为了实现购买法企业合并会计实施的趋同,FASB和IASB会计准则趋同的阶段性成果是双方于2005年6月30日共同发布的企业合并准则指南征求意见稿.该征求意见稿将对今后的企业合并会计发展产生重大的影响.本文将通过对比来发现企业合并会计处理的趋势,从而为我国企业合并准则具体实施提供参考.     

烟草行业BPR实施方案研究

首先分析烟草企业实施BPR的必要性和基本原则，接着针对企业的实际情况研究企业BPR的实施方案；最后提出一幅理想的企业业务流程蓝图。     

Conditional mean functions of non-linear models of US output

We compare a number of models of post War US output growth in terms of the degree and pattern of non-linearity they impart to the conditional mean, where we condition on either the previous period's growth rate, or the previous two periods' growth rates. The conditional means are estimated non-parametrically using a nearest-neighbour technique on data simulated from the models. In this way, we condense the complex, dynamic, responses that may be present in to graphical displays of the implied conditional mean. First version received: Feb. 1999/Final version received: June 2001     

Accounting for the business cycle: Nominal rigidities, factor heterogeneity, and Austrian capital theory

An Austrian interpretation of the New Keynesian small menu cost model of the business cycle is proposed. Austrian and New Keynesian business cycle theories share the feature that the cycle is generated by rigidities which prevent the economy from adapting instantaneously to changing conditions. Austrian business cycle theory is capital-based, focusing on credit expansion which artificially lowers interest rates and causes an investment boom and unsustainable business expansion. In contrast, the New Keynesian small menu cost model of the business cycle is based on nominal rigidities which prevent markets from clearing. Small menu costs introduce dichotomous behavior, where firms find it locally optimal to avoid instantaneous output price adjustments in the face of the cost, but this local optimum results in economy-wide output and employment fluctuations which are much greater in relative magnitude. The small menu cost model of the business cycle is extended and reinterpreted in light of Austrian business cycle theory with heterogeneous, multiply-specific capital, thus providing a rigorous formalization of the Austrian business cycle. The Austrian interpretation of this New Keynesian model fortuitously addresses several of its shortcomings. JEL classification B53, E12, E23, E32