Selecting a hotel and determining salient quality attributes: a preliminary study of mature british travellers

The paper presents the findings of a survey of 104 mature British travellers, who rated the importance of 38 hotel attributes when selecting a hotel or judging its quality, through a self‐administered questionnaire distributed at local branch meetings of societies for mature people. Respondents had high expectations of hotel service quality. They were a discerning group, placing greater emphasis on value for money than on actual price or discounting alone. The findings highlighted the importance placed on service staff attitude and behaviour. Leisure facilities were found to be relatively unimportant, but certain mature‐specific attributes pertaining to mobility limitations were found to be salient to an important proportion of respondents. Significant differences were identified according to gender, age and retirement status, indicating that the mature market is heterogeneous. Copyright © 2000 John Wiley & Sons, Ltd.     

Seasonal hotel jobs: an occupation and a way of life

Research for the present study was undertaken in the summer of 1995. This paper seeks to identify whether Salaman's notion of ‘occupational communities’ exists in a sample of six British seasonal seaside hotels, a relatively unexplored sector of the hotel industry. Briefly, occupational communities have as their major focus the job itself and they are also characterised by a fusing of work and leisure activities. Interviews with 30 hotel workers indicate that seasonal, and particularly live-in workers, tend to form distinct ‘occupational communities’. These communities, however, are different to ‘traditional’ occupational communities in a number of respects. Most importantly, instead of the job itself being the focus for community formation, job importance is replaced by work situations characterised by hedonism and close social bonding. Copyright © 1999 John Wiley & Sons, Ltd.     

奥运后北京酒店业的发展策略研究

本文主要从结构调整、品牌优化、网络信息技术、及多合作方式四个方面入手,分析和总结北京酒店业在奥运过后激烈的市场竞争中如何赢得商机,谋求更大的发展。笔者会对北京酒店业的基本情况进行分析,并会列举一些国外先进酒店,希望有所帮助和启迪。     

我国经济型酒店投资风险与措施研究

我国经济的不断增长与旅游业的发展,为新酒店业态的经济型酒店发展提供了广阔的市场空间。本文对经济型酒店进行了界定,阐述了我国经济型酒店的发展现状和存在的主要问题。分析其竞争压力和投资风险,提出了我国经济型酒店防御投资风险的措施和未来的发展策略。     

桂林市星级宾馆中央空调节能减排调研——热泵技术应用可行性分析

本文从现代能源的应用及环境污染、现代暖通空调系统的节能与可持续发展、传统宾馆暖通空调系统及其存在问题三个方面出发,就地表水源热泵对水源系统的要求,通过对桂林市星级宾馆的气候、水资源条件的分析,确定该系统对桂林市星级宾馆的实用性,并对桂林市榕湖饭店应用地表水源热泵形态进行了实际调研。最后从空调负荷分析、初投资分析、系统运费分析、以及投资回收期分析四个方面对星级宾馆水源热泵应用推广的可行性分析。     

基于ERG理论的高校酒店实习生激励机制研究

随着我国旅游业和酒店业的快速发展,酒店对人才的需求越来越迫切。许多酒店为了缓解季节性员工缺失、节约人力成本纷纷大量使用实习生。但目前实习生的管理存在着引导不足、激励不到位等问题,导致实习生对实习工作、实习酒店,甚至所在的院校产生不满。本文在梳理酒店实习生管理和激励方面文献基础上,选择ERG激励理论,分析酒店实习生的具体需求内容,并在此基础上构建基于ERG理论的酒店实习生激励机制,提出酒店、高等院校和实习生自我激励三个激励主体共同作用,对实习生的需求进行有针对性的满足,从而激发实习生的实习兴趣,提升实习的效果。     

Examining CEO succession and the role of heuristics in early‐stage CEO evaluation

This study develops and tests predictions regarding factors that influence early‐stage CEO evaluation. We suggest that contextual elements of the CEO succession process will influence the heuristics that directors employ to aid in their early evaluation of a CEO because traditional performance metrics, such as firm performance, are less diagnostic of CEO quality in the first years of their tenure. Broad empirical support for our theoretical arguments is shown in a sample of Fortune 1000 firms. Copyright © 2012 John Wiley & Sons, Ltd.     

Managerial attitudes towards environmental management among small and medium hotels in Kuala Lumpur

Empirical work on the acceptance of environmental impacts and responsibilities by hotels in developing countries is still relatively rare. There is also little work on understanding the relationship between business and environment among small and medium hotel companies. This research helps fill the knowledge gap by providing information on the responsiveness of small and medium hotels towards environmental management within the context of Kuala Lumpur, Malaysia, It explores the awareness and attitudes of small and medium hotel managers towards environmental management and their opinion on how things can be improved. Questionnaires containing Likert scale questions, supplemented by open-ended questions, were personally administered to willing participants. The findings indicate that respondents generally tend to provide positive response to the Likert scale questions, but refused or were unable to give clear answers to the open-ended questions which were designed to explore further the answers they provided. In practice, managers also did not go beyond the basic common sense of cutting their water and energy costs. These indicate a lack of clear and adequate knowledge about environmental management, and their tendency to be “politically correct” in relation to environmental issues. The paper ends with recommendations on how to improve the environmental management knowledge and know-how among managers of small and medium hotels.     

Market Orientation and Organizational Performance Linkage in Chinese Hotels: The Mediating Roles of Corporate Social Responsibility and Customer Satisfaction

The nature of market orientation and its impact of business performance and other related outcomes have been extensively researched in a range of service contexts including tourism. Despite the empirical evidence to support the proposition that market orientation has positive impact on organizational performance, several researchers have reported nonsignificant or even negative effects for this linkage. This disparity in existing studies might be reconciled by investigations into the mediators of the relationship. However, research on the topic remains limited. In light of the gap, we proposed two new mediators, namely, corporate social responsibility (CSR) and customer satisfaction, and tested the mediating effects in an empirical study in China's hotel industry. Evidence to support the mediating effects was identified, and the managerial and research implications were discussed.     

Leadership Competencies for Hotel General Managers: The Differences in Age,Education, and Hotel Characteristics

This study was designed to explore the leadership competencies necessary for general managers (GM) in Thailand hotels. The exploratory factor analysis extracted six leadership competency components: leadership, motivational/interpersonal skills, strategic orientation, planning and implementation, team building and ethics, communication skills, flexibility, and concern for the community. The results showed that team building and ethics, leadership, and communication skills are the most important factors for the GMs. In contrast, flexibility and strategic orientation were the least important competencies for them. There were significant differences between leadership competency factors and GMs’ age, education, hotel stars, and hotel locations in diverse aspects.