Factors affecting hotel human resource demand in Taiwan

This study explores the factors affecting hotel human resource (HR) demand and focusing on the organizational, industrial and macroeconomic factors of the hospitality industry. A prediction model was built with eight independent variables and four dummy variables. Secondary data was collected via a governmental statistic database, and regression analysis was performed using the Generalized Least Squares (GLS) method. The results show that the HR demand of international tourist hotels is more likely to be affected by industrial factors and macroeconomic factors, while the HR demand of standard tourist hotels is less complex, and is mainly affected by organizational factors.     

Revitalization of industrial buildings into hotels: Anatomy of a policy failure

Communities are faced with the conundrum of what to do with obsolete industrial buildings. Revitalization through adaptive reuse is seen as one option, with many buildings being converted to hotels. This paper analyses the policy by the Hong Kong government to encourage adaptive reuse of under-utilized high rise industrial buildings. It was launched over 20 years ago, with hotel conversion permitted since 2000. To date, though, few successful hotel redevelopments have occurred. Through in-depth interviews with key informants, secondary data analysis, and multiple site visits, the paper analyses why the policy has failed. Informants identified four broad themes, including core weaknesses of the policy itself, pragmatic development complications, building-specific reasons and various contextual issues.     

Bandwagon and leapfrog effects in Internet implementation

This paper underscores the critical relationship between innovation adoption and innovation implementation, particularly how two contrasting effects—bandwagon and leapfrog—relate to organizational Internet diffusion. Bandwagon effects, adopting a technology due to fad and fashion, accelerate adoption but often lead to ineffective technology implementation. Leapfrog effects, however, attenuate adoption and often lead to effective technology use relative to early adopters. Drawing on and combining related Malaysian hospitality studies, this paper illustrates these two effects and extends the literature by showing that early, and late, adoption can relate positively to successful Internet implementation. In addition, the findings complement and question literature suggesting that business websites evolve through predictable linear patterns, and that adopter categories differ in innovation implementation styles.     

An eclectic investigation of tourism multinationals: Evidence from Greece

This paper analyses determinants of profitability differences between subsidiaries of multinational enterprises (MNEs) and domestic enterprises (DMEs) in the tourism industry, using firm-level data. Previous studies focus on the hypothesis that ownership-specific advantages are a major determinant of performance differences. This paper explores performance issues using the eclectic paradigm configuration of tourism multinationals (NACE = 55), operating in Greece and a panel dataset for 95 firms and 10 years. A quantile regression technique is used to estimate the proposed model. Results indicate that, overall, MNEs out-perform their domestic competitors and are generally larger in terms of size. The study reveals, though, that when breaking MNEs into majority and minority owned, the latter perform better, as they make substantial use of local partners. These partners contribute with knowledge of the local market, which is an important aspect for the tourism industry. Finally, the authors discuss the conclusions and managerial implications of the findings.     

A contrast analysis of online hotel web service purchasers and browsers

Ever since the introduction of Internet technology to general business, websites have played an important role in the business and promotional efforts of hotels. However, the existing tourism and hospitality literature contains only a limited number of articles that examine the perceived importance of the different attributes of a hotel website. This paper reports a study that analyzed the different perceptions of specific hotel website attributes between online purchasers and browsers and between Western and Asian users. The empirical findings reveal a set of attributes that are the most important in developing effective hotel websites. The findings also indicate the necessity of designing English- and Chinese-language hotel websites differently, based on the significant differences in the responses obtained from these two groups of online users.     

Gender differences in the relationship between justice perceptions and job insecurity in hotel outsourcing

Discrimination against women, injustices, and job insecurity are three issues in hotel outsourcing that have not been examined together. This study uses conservation of resource (COR) theory to investigate whether male and female internal staff have lower job insecurity when they perceive external peers’ fair treatment by management or when they perceive such treatment for themselves. Using a pen-and-paper survey, data were collected from 215 internal staff who worked side by side with external peers in 14 Spanish hotels. Results indicate that female internal staff reduce their job insecurity when observing acts of interpersonal justice towards external peers, and male internal staff reduce their job insecurity when perceiving themselves as recipients of acts of procedural justice. No results were found for internal staff who observed acts of distributive justice towards external peers. Findings suggest that job insecurity threatens outsourcing’s success unless different kinds of justice are managed according to gender.     

The asset-light strategies and the dividend puzzle: International evidence from the hospitality industry

This study investigates the impact of the asset-light strategy on dividend policy using a sample of large international publicly-listed companies (399 firm-year observations) operating in the hotel and restaurant industry over the 2006–2018 period. Taking the perspective of agency theory, we posit that the asset-light strategy in conjunction with significant growth is a context in which high agency conflicts arise. Using Tobit and OLS models, our results indicate that adopting an asset-light strategy only impacts dividend policy for firms with high growth. More interestingly, the positive impact of the asset-light strategy on dividend payouts occurs for firms with substantial growth if institutional ownership is low. In such situations, significant potential agency conflicts (due to high free cash flows) coupled with the lack of monitoring from institutional investors lead firms to use dividends as a monitoring tool. Finally, a change analysis supports our main findings.     

What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry

This study investigates how hotel managers describe strategy and identify key success factors for its formulation and implementation. The study analyzes qualitative data collected through semi-structured interviews with property level top managers of hotels in Hong Kong. The findings show that hotel managers prioritize competition analysis and macro-environmental conditions over internal characteristics such as teamwork in strategy formulation. In the implementation phase, however, internal considerations such as employee involvement and strategic consensus are given prominence. This study provides a significant contribution by examining how top level practitioners in the industry interpret success factors in their strategic management efforts, and it highlights a largely neglected area in the hospitality and tourism management literature.     

Evaluation of hotel brand competitiveness based on hotel features ratings

Understanding the competitiveness of hotel brands is important for hotel managers to shape their brands and initiate effective marketing strategies and business developments. However, evaluating hotel brand competitiveness is challenging due to the complexity of information involved. A hotel brand often comprises many hotels with different performances. Hotel brands are also evaluated against multiple hotel features, thereby making the application of traditional evaluation techniques impractical. This paper introduces a novel technique for automatically evaluating the competitiveness of hotel brands based on probability distribution and earth mover’s distance. We demonstrate the effectiveness of our proposed method by conducting a case study that involves major hotel brands in Hong Kong. The proposed method can be applied in various contexts and can help researchers and managers evaluate the competitiveness of hotels as well as other branded products in the hospitality and tourism sectors.     

Mediating effects of attitude,subjective norms and perceived behavioural control for mobile payment-based hotel reservations

The impacts of website functionality and usability on the repurchase intention of consumers have been proven by previous literature. However, these impacts, along with the wide adoption of mobile payment for hotel reservations, remain unclear. Hence, this study integrates the conceptual model of website evaluation into theory of planned behaviour (TPB) to examine theimpacts of functionality and usability towards mobile payment on the repurchase intention of consumers within a Chinese context by mainly testing the mediating effects of attitude, subjective norms and perceived behaviour control. Based on a quantitative research design, findings revealed that mediating effects exist between mobile usability and customer satisfaction. Furthermore, the mediating effect of customer satisfaction are identified within the context of mobile payment for hotel reservations. Practical implications and ideas for further research are discussed.