The role of the rural tourism experience economy in place attachment and behavioral intentions

This study aims to empirically explore the effect of the experience economy on place attachment and behavioral intentions through emotions and memory. To do so, the rural tourism context was selected as it not only provides small accommodation units in the countryside, but is also related to a set of possible activities involving both passive and active participation by guests. The survey was conducted using a self-administered questionnaire distributed to individuals experiencing rural holidays in the South of Portugal. A convenience sample of participants, resulting on 222 usable questionnaires, was employed to test the model. The partial least squares (PLS) approach was used to treat the data. The findings demonstrated the role of pleasant arousal and memory as mediators between experience and behavioral intentions. An excited and pleased guest is more likely to memorize the experience. Nevertheless, the effect of pleasant arousal and memory on place attachment was not proven. The findings also lead to managerial implications, limitations and suggestions for future research.     

How do senior managers influence experience innovation? Insights from a hospitality marketplace

Pine and Gilmore garnered attention from both academics and practitioners when they introduced the experience economy paradigm (1998). Central to the authors’ work is the notion that experiences are distinct economic offerings – differentiated, co-created, and memorable – requiring continuous innovation to meet the needs of increasingly demanding and savvy consumers. The purpose of this study was to build upon the work of innovation researchers in business by examining innovation in an understudied context; the goal was to provide a back of the house view of innovation in organizations whose main economic offering is an experience. An exploratory sequential mixed methods study was conducted to examine the ways senior managers influence innovation at the business unit level and to test the relationships between specific leadership practices and innovation performance. Findings from executives in four segments of a hospitality marketplace suggest three organizational capacities – Connect, Energize, Refresh – are associated with continuous innovation of memorable experiences.     

Towards An Experience Innovation Canvas: A Framework for Measuring Innovation in the Hospitality and Tourism Industry

ABSTRACT

As organizations transition from a service to experience economy, they will need to reimagine their business performance “scorecards” to reflect practices that place the co-created guest experience at the heart of their innovation efforts. This article synthesizes innovation and experience economy literature to depict six theory-based propositions and a framework for measuring innovation in the hospitality and tourism industry. The propositions were investigated in 19 experience firms comprising lodging, dining, attractions, and events in Southern California. Data from executive interviews (n = 19) and follow up manager surveys (n = 202) showed strong support for front of the house innovation focused on guest offerings to enhance interactions, personalization and social spaces and back of the house innovation focused on connecting employees with the firm’s core purpose. Measures of memorable triggers and motivators of emotional value represent promising new frontiers. By identifying the current practices and measures of senior managers faced with leading innovation in their own business units, this study both informs this practice and presents a unique and updated perspective on experience innovation.     

A multilevel synthesis of subjective and objective measures of foodservices in the experience process

This study develops a multilevel framework that connects customer-to-customer (C2C) interaction quality to brand attachment through customer experience. Two food traits—uniqueness and taste—and service quality are posited to play different roles in this link. This research contributes to the literature on the effects of food traits and service on the experience creation process at upscale restaurants. By including both objective measures from user-generated ratings and subjective measures from customer evaluations of restaurant dining, this research sheds new light on the cross-level direct and moderating effects on the experience creation process, and thus answers the question of when and how this process is contingent on food traits and service of different dining outings. It further contributes to the brand attachment literature by revealing the cross-level moderated mediating effect of customer experience on customer emotional connection to a restaurant brand.     

创新驱动背景下实现中国科技金融突破性发展的制度安排及政策建议

以实现中国科技金融突破性发展的制度安排为出发点，通过多维度对比研究发达国家和地区科技企业、政府部门在促进科技资源与金融要素深度结合方面所取得的重要经验，针对中国科技金融服务市场、产品体系的现状与问题，提出如下制度创新与政策建议：一是积极发挥“看得见的手”的引导功能，完善科技金融创新生态环境；二是突破固有的金融服务思维，促进直接融资市场的深度发展；三是以市场化机制为导向，创新科技金融产品设计；四是进一步推进科技金融复合型人才培养方式创新；五是借助自贸区建设，创新科技金融服务模式。     

Effects of recovery experiences on hotel employees’ subjective well-being

This study focuses on the occupational well-being process in the formation of hotel employees’ subjective well-being based on the recovery experience scale (RES). More specifically, the study (1) evaluates the construct validity of the RES in the hotel sector and (2) examines structural relationships between the RES, organization-based self-esteem (OBSE), job dedication (JOD), career satisfaction (CAS), and life satisfaction (LIS) in a heuristic model. To test the hypotheses, a total of 376 hotel employees were considered in an empirical analysis using a two-step SEM approach. The results verify sufficient validity for the four RES factors and reveal that all recovery experiences, namely psychological detachment, relaxation, mastery experiences, and control, predicted OBSE. In addition, OBSE had positive effects on JOD, CAS, and LIS, and JOD and CAS had significant positive effects on LIS. These results have important implications, and the study's limitations provide some interesting avenues for future research.     

体验营销在农村市场中的应用初探

本文认为,在农村市场实施体验营销,应该从农村市场的特点出发,做好以下几方面的工作:提供培训机会,创造学习体验;带动农民致富,创造收获体验;重视可户沟通,加强情感体验;调查促销方式,创造快乐体验;把握农村需求,提供个性体验。     

禀赋与经验:投资者成长理论及实证分析

本文定义了一个投资者成长过程与投资者成长理论。通过对相关文献的系统分析,我们总结出决定投资者成长状态的两大因素:禀赋与经验。我们尝试将这两大主题的研究成果整合成统一的投资者成长理论。该理论告诉我们:一、不是所有人都适合股票投资;二、进入市场后投资者会随着交易经验的积累而不断成长并趋于稳定的状态,但存在学习抑制效应;三、高禀赋者进入市场后的成长性更好。接着,我们进行问卷调查对理论进行实证分析,调查结果支持了投资者成长理论。     

Organizational socialization and career success of Asian managers

This study proposed a new framework to conceptualize organizational socialization. It examined two broad socialization strategies: perceived organizational support and developmental experience and their relationships with career success. Data were obtained from interviews with 374 line managers and human resource managers in four industrial sectors in five Asia countries/societies, namely, Singapore, Hong Kong, Taiwan, Japan and Thailand. There is partial support for the predicted relationships. The results from the present study add to our understanding of how organizational socialization affects career success. Implications for research and managerial practices, as well as future research directions, are provided.     

Minimum wages and youth unemployment

This paper constructs a labor search model to explore the effects of minimum wages on youth unemployment. To capture the gradual decline in unemployment for young workers as they age, the standard search model is extended so that workers gain experience when employed. Experienced workers have higher average productivity and lower job finding and separation rates that match wage and worker flow data. In this environment, minimum wages can have large effects on unemployment because they interact with a worker's ability to gain job experience. The increase in minimum wages between 2007 and 2009 can account for a 0.8 percentage point increase in the steady state unemployment rate and a 2.8 percentage point increase in unemployment for 15–24 year old workers in the model parameterized to simulate outcomes of high school educated workers. Minimum wages can also help explain the high rates of youth unemployment in France compared to the United States.