Self-employment,financial development,and well-being: Evidence from China,Russia, and Ukraine

This study investigates the association between financial development and entrepreneurs’ well-being in China, Ukraine, and Russia. We find that Chinese and Russian entrepreneurs have a higher level of well-being, while Ukrainian self-employed individuals have more dissatisfaction. The link between financial development and the utility of entrepreneurs varies as well. The utility differences between the self-employed and paid workers in Russia reduce with financial development and the effect is stronger for job satisfaction. However, financial development barely correlates with Ukrainian entrepreneurs’ happiness while having no correlation with life satisfaction of Chinese self-employed. Further investigation suggests that the financial development – entrepreneurial utility association works through both monetary and non-monetary channels.     

景区公益化背景下游客满意度提升策略研究 ——以浙江舟山东海大峡谷为例

国家发改委先后两次发文要求国有景区门票降价,实现公共资源全民共享,促进大众消费,加快景区转型升级。以浙江舟山东海大峡谷景区为研究对象,首先通过模糊综合评价法分析得出东海大峡谷游客总体满意度处于一般满意水平,其中与总体满意度水平仍有差距的是基础设施、旅游价格。其次,通过IPA分析法构建象限图进行分析,得出从业人员的服务态度、商业管理、餐饮设施、推荐意愿和景区内交通价格5项评价指标表现为高重要性和低满意度。根据评价结果探讨公益化背景下东海大峡谷实现景区在成功转型过程中提升游客满意度的策略。     

经济发展能提升法治政府建设绩效吗——基于2016年广东省的抽样调查

贯彻全面发展理念,推进法治政府建设是我国既定的战略部署。从历史经验看,法治建设能提供良好的营商环境,降低不确定性,从而为经济增长提供条件和动力,反过来,经济增长能否提升法治政府建设绩效有着截然不同认识及个案。针对2015年度广东省的实证研究表明：地区GDP和人均GDP对法治政府绩效满意度存在较强的正相关,Pearson相关系数分别为0.758和0.883,回归系数分别为0.747和0.890。同时,区域所处的不同经济发展阶段与区内公众收入的分化程度对两者的相关系数影响明显。显然,发展经济能有效推进法治政府建设,但并非线性关系。对广东而言,应努力改善区域经济发展的不平衡性,缩小贫富差距,追求社会公平正义,体现创新、协调、绿色、开放和共享的发展理念。     

农村公共服务满意度及其影响因素分析——基于陕西省32个乡镇67个自然村的调研数据

本研究选取陕西省关中和陕北地区的32个乡(镇)67个自然村作为样本,基于实地调研数据,采用因子分析法和二元离散选择模型,对农村公共服务满意度及其影响因素进行了实证研究,研究结果表明,农民满意度的影响主要来自道路、基础教育、医疗、农田水利设施、饮水设施、政府信用度、生活垃圾处理、年龄、村务收支状况等;农民人均年收入、文化娱乐对农民满意度有一定影响,但影响不大;农业科技推广与培训、农村清洁能源对农民满意度影响较小;农民满意度基本上不受被调查者性别、文化程度、家庭成员数等变量的影响;农民对农村公共服务的需求具有一定的层次性和阶段性,而农民满意度根据其需求状况具有一定的次序性。     

Analysis on inbound tourists satisfaction in China:an empirical study based on the investigation of 5 cities

In China,the tourism industry is regarded as one means of fostering local economic development.This paper tries to examine inbound tourism development in China in the last decade and analyze inbound tourism's satisfaction of their travel experience with tourist attractions,facilities,services and price by an empirical study based on the investigation of Lanzhou,Wuhan,Guangzhou,Shanghai and Beijing.This paper discusses the demographie characteristics of visitors from Hong Kong,Macao and Taiwan,US,Korea and Japan by surveying a sample of 528 visitors in five different cities.The survey showed that four provinces/autonomous region in western China ranked the top 10 popular destinations.Chinese natural landscape,culture and food were highly regarded by the tourists.At the same time,tourists expressed less satisfaction with tourist language convenience,tourist facility and nightlife in China.It was also found that only 7.4% of the tourists thought travel in China was far more than what they had paid,that 6.5% regarded they got what they paid for,and that 34.9% thought the travel cost was reasonable.Most tourists were satisfied with their travel experience in China;many of them would like to return to China and would like to recommend China.For the sustainable development of tourism,Chinese tourism authorities should strengthen the construction,propaganda and management of scenic spots,improve tourist facility and tourist edueation,especially language convenience,and strengthen the supervision of tickets,souvenir and hotel prtce.     

Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships

The article reports the findings of a study conducted among 151 U.S. export manufacturers of industrial goods regarding their working relationships with foreign customers. Specifically, the emphasis is on the sources of power exercised and how these affect trust and commitment in the relationship through the mediating role of conflict and satisfaction. Using structural equation modelling, it was confirmed that the exercise of power derived from coercive sources increases conflict and reduces satisfaction, while the exercise of non-coercive power sources leads to lower conflict (but not significantly increasing satisfaction). Conflict was found to be negatively associated with trust, as opposed to satisfaction which enhances trust. Trust was subsequently revealed to foster commitment in the relationship. Conclusions and implications are derived from the study findings and directions for further research are provided.     

Perceived controllability and service expectations: Influences on customer reactions following service failure

Endeavors to address issues surrounding service failure have centered mainly on the topic of service recovery. In particular, perceived fairness and organizational responses to service failures are highly popular topics in the literature. Yet the vast majority of customers fail to voice their dissatisfaction to the firm. Consequently, it is important to understand how consumers process service failures regardless of the recovery outcome. This study examines the impact of perceived controllability over service failures and service quality expectations on customer reactions to those failures. Findings indicate that customers react quite negatively when they believe the service firm could have easily prevented the failure. Conversely, when customers feel partly responsible for the failure or are ambiguous about its cause, the negative effects of poor performance are somewhat mitigated. Finally, high service quality expectations also buffer the firm from the negativity effect. Managerial implications of these findings are briefly discussed.     

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

The purpose of this research is to understand the main factors that determine users’ continuance intention to use social mobile Apps, considering two utilitarian (i.e., perceived usefulness, perceived ease of use) variables and a hedonic (i.e., perceived enjoyment) variable. As social mobile Apps may be utilitarian or hedonic, we aim to evaluate possible differences in the significance of the aforementioned antecedent factors in utilitarian Apps (i.e., TripAdvisor) and hedonic Apps (i.e., Instagram). The data were collected from an international sample of users; the Partial Least Squares method was applied to analyze the research model, using SMARTPLS 3.0. To analyze the moderating effects, a multi-group PLS analysis was carried out to compare the differences between the path relationships in the two Apps. The results show that continuance intention to use is explained by perceived usefulness, perceived ease of use, perceived enjoyment, satisfaction and user experience (control variable), and the impact of utilitarian variables is generally greater for utilitarian Apps, whereas the impact of perceived enjoyment is higher for hedonic Apps. This study contributes to the general body of knowledge about mobile Apps by providing a comprehensive theoretical foundation and practical implications that illuminate the continuance use of social mobile Apps.     

What if the supervisor has a different gender? The roles of value fit,identification, and beliefs in gender equality

In the past decades, the number of female employees and managers has strongly increased in most developed countries. This demographic development emphasizes the importance to investigate gender dissimilarity between employees and their supervisor and how it can be managed to elicit beneficial gender dissimilarity effects on employees’ attitudes and interpersonal interactions. Past gender dissimilarity research often assumes women and men to have different values. Due to these value differences, women and men should be less satisfied with a supervisor who has a different gender. However, past research reported inconsistent gender dissimilarity effects on employees’ satisfaction and other work-related satisfaction variables. To clarify gender dissimilarity effects on employees’ satisfaction with their supervisor, we analyze the moderating role of an employee’s beliefs in gender equality. We further draw on social identity theory and investigate value fit with the supervisor and identification with the supervisor as underlying mechanisms of gender dissimilarity effects. To test our research model, we conducted a three-wave survey study with 463 employees. Value fit and identification with the supervisor mediated the relationship between gender dissimilarity and employees’ satisfaction with supervisor. This indirect relationship was only significant for employees with low beliefs in gender equality. This means high beliefs in gender equality can offset dysfunctional gender dissimilarity effects.     

Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis

Consumer lifestyle and purchasing behavior have been significantly transformed over the past few years. At present, internet technologies make it possible for consumers to order goods and services on a go or in real-time without physically visiting traditional store outlets. This phenomenon calls for a change in marketing strategy to be able to reach consumers wherever they are. Accordingly, online marketing techniques such as personalized product/service recommendation, which makes products available to consumers, optimizing their interests and buying experience, are primal to market development.Therefore, this study examines whether or not online consumers' (1) E-impulse buying (EIB) behavior is influenced by personalized recommended product quality (RPQ), (2) affective image (IMAGE) of, and satisfaction (SAT) with recommended products mediate the RPQ-EIB link, and (3) online review stimulus (ORS) moderated the direct RPQ-EIB and indirect PRQ-EIB through affective image and satisfaction. Data was collected from consumers on five (5) online shops in China (N = 947). The Results showed that (i) RPQ had significant positive influence on EIB, (ii) the RPQ-EIB relation was partly explained by consumers' affective image of, and satisfaction with recommended products, and (iii) the direct and indirect relations between RPQ and EIB were sensitive to consumers’ ORS. Theoretical and practical implications, limitations and direction for future studies were also discussed in this study.