绩效考核对员工越轨创新的影响——一个被调节的中介模型

基于社会交换理论和社会认知理论，采用两阶段追踪调查数据，探讨不同目的取向绩效考核对员工越轨创新的差异化影响，并检验角色宽度自我效能感与共享型领导在两者间的作用机制。研究结果表明：发展型绩效考核正向影响员工越轨创新，评估型绩效考核负向影响员工越轨创新；角色宽度自我效能感在不同目的取向绩效考核与员工越轨创新间起部分中介作用；共享型领导不仅显著提升发展型绩效考核对角色宽度自我效能感的正向影响，增强角色宽度自我效能感在发展型绩效考核与员工越轨创新间的中介作用，而且弱化评估型绩效考核与角色宽度自我效能感间的负向影响，削弱角色宽度自我效能感在评估型绩效考核与员工越轨创新间的中介作用。该研究结果不仅丰富了越轨创新的理论研究，而且为企业实施不同目的取向的绩效考核提供了有益启示。     

非国有大股东对国企超额雇员的影响:成本效应还是激励效应

基于竞争理论的国企改革思路强调减少政策性负担摊派,基于产权理论的改革思路侧重于引入非国有资本,以解决产权不清晰与所有者缺位问题.本文尝试融合两种理论,以国企超额雇员问题为研究对象,从非国有大股东视角探究混合所有制改革成效.研究发现:非国有大股东能够显著降低国企超额雇员,减弱超额雇员对公司价值的损害作用,且该治理作用会随非国有大股东相对力量的提高而增强;从作用机制来看,该治理作用不仅表现为劳动力成本尤其是员工薪酬的节约,还表现为内部薪酬差距和管理层薪酬业绩敏感性的提高,兼具成本效应与激励效应;该作用在地区就业压力较小、劳动密集度较低以及劳动保护水平更低的环境下更为显著.     

Using verbal attention to enhance restaurant customer satisfaction and behavior

Managing and developing positive customer relationships is a critical factor in the success of a restaurant. In this study, waitresses either asked customers about their satisfaction with the food or service before proposing tea or coffee, or they directly proposed coffee or tea without asking about satisfaction. It was found that the number of customers who ordered coffee/tea was significantly higher when the waitress asked the customers about their satisfaction. The theoretical and practical interest of studying the effect of verbal communication toward customers is discussed.     

Determinants of Innovative Behaviour in the Hotel Industry: A cross-Cultural Study

The present study develops a conceptual framework that sheds light on whether institutional pressures (i.e., normative, mimetic, and coercive) and corporate support can improve innovative behavior across different societies and the moderating role of national cultural dimensions on this link. Our study validated these arguments empirically using data from the 2018 Global Entrepreneurship Monitor (GEM). Data were collected and analyzed from 2,618 respondents. Data were collected through a questionnaire survey of full-time non-managerial employees selected, from different departments of various four- and five-star hotels across five economically and culturally different societies (UK, UAE, Germany, China, USA). Our results indicated that both institutional pressures and corporate support have positive influence on employees’ innovative behaviour. Furthermore, Hotels in cultures with high levels of individualism and low levels of uncertainty avoidance, power distance, and masculinity will indicate higher levels of innovative behaviour in response to corporate support programs. While, hotels in nations with high levels of power distance, collectivism, uncertainty avoidance, and masculinity will indicate higher levels of innovative behaviour in response to normative, mimetic, and coercive pressure. These findings provide important implications for innovative behaviour by developing and validating a multilevel model empirically in the hospitality context.     

The influence of service brand orientation on hotel employees’ attitude and behaviors in China

As foreign hotel brands continue to roll out their investment in China, the competitive landscape intensifies. Central to the success of these hotel brands is their ability to offer the unique features of their service offering, as reflected in the brand, in which employees play a key role. However, in the Chinese market, where the introduction of foreign hotel brands is in its initial stages, employee brand knowledge may be limited resulting in service behaviors that are inconsistent with the brand. Therefore, the adoption of a service brand orientation to guide employee attitudes and behavior is considered to be necessary. In an effort to realize productive service employees, this study examines the consequences of adopting a service brand orientation. Results suggest that a service brand orientation is imperative for positive employee brand-oriented behaviors as well as customer-oriented behaviors that are a consequence of an employee customer orientation.     

从《劳动合同法》的实施争议看劳资博弈的地位失衡

《劳动合同法》的实施引起资方的强烈反对。一部旨在保护劳动者权益促进劳资关系和谐发展的法律引起相关各方的争议本属正常,但在这一劳资双方利益博弈的过程中,劳动者的失语却凸显了劳动者与资方的不对等关系。只有赋予切实赋予劳动者与资方同等的政治地位与权利,完善集体谈判和集体合同的制度保障,才能根本上改变劳动者的地位,促进劳动者权益的保护。     

石化企业员工思想政治素质培训实践与探究

员工是企业赖以生存和发展的资本,员工整体素质决定着企业的竞争力。提高员工队伍的整体素质,尤其是思想政治素质,是增强企业竞争力、促进企业和谐发展的重要途径,也是广大员工利益之所在。     

以核心员工为中心构筑企业核心凝聚力

企业核心凝聚力的建设离不开企业员工的努力,而企业的核心员工又对企业的员工具有举足轻重的影响作用。文章对企业的核心员工与企业核心凝聚力二者间的关系进行了研究,通过对企业核心员工的识别、培养、管理等的阐述,在提高企业核心凝聚力的建设途径中提出了以核心员工为中心构筑企业核心凝聚力的思想。     

国内上市银行薪酬制度对国有商业银行的启示

国内A股上市银行注重薪酬的激励作用,对关键性管理、技术岗位和高素质短缺人才岗位实行倾斜性分配政策。同国内上市银行相比,国有商业银行薪酬机制还没有建立起规范的岗位职级体系,工资总额核定不够科学,薪酬制度缺乏科学规范的业绩考评指标体系支持。为加强国有商业银行薪酬市场竞争力,国有商业银行应改革现行工资总额分配体系,构建以业绩为导向的考评指标体系,并建立长效分配激励机制。     

我国物流企业基层员工激励机制研究

21世纪,物流业在我国蓬勃发展,但我国物流基层员工的流失率却一直居高不下,大大影响物流企业的形象和经济效益。通过访谈和问卷调查的方式,剖析我国物流企业所面临的困境,分析物流基层员工流失率居高不下的原因,旨在探讨如何建立起一套适合我国物流基层员工的激励机制。