Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

Audit Firm Attributes and Auditor Litigation Risk

This study examines the association between auditors' litigation risk and audit firm attributes. Using professional liability insurance premiums as a proxy for auditors' litigation risk, we present evidence that the risk is lower in audit firms having: (1) separate non-audit and audit divisions; (2) a higher proportion of partners; and (3) a higher annual growth in number of CPAs employed. Additionally, we find that the risk is higher in audit firms having: (1) operating losses; and (2) high revenue growth. Our results are consistent with the idea that audit firms' financial condition and organizational structure affect their independence/ expertise, and, in turn, their litigation risk. Our results are broadly supportive of the PCAOB's (2015) and US Department of Treasury's (2008) views that investors, audit committees, management, and other regulators could benefit from having access to financial and organizational information about audit firms.     

In the city: The John Lewis partnership and planned shopping centres

A defining feature of large-scale retailing during the period 1950–1980 was the emergence and evolution of planned shopping centres. During the 1950s, department stores in the United States were in the vanguard of this phenomenon. In contrast, British department stores continued operating from traditional high street sites, and had limited opportunities for expansion within planned shopping centres until the 1970s. This paper addresses the connection between department store retailing and the development of the planned shopping centre in Britain from the perspective of one enterprise: the John Lewis Partnership. The article demonstrates that the Partnership was willing to operate department stores within centrally located shopping centres, but was circumspect about operating stores in non-centrally located shopping centres.     

Risk assessment for public–private partnership projects: using a fuzzy analytic hierarchical process method and expert opinion in China

Public–private partnerships (PPP) have been widely used in China to procure public facilities and services. Complicated problems in PPP projects in China arise because of a variety of risk factors. A proper risk assessment model is needed to identify risks and provide risk response strategies for future Chinese PPP projects. The fuzzy analytic hierarchy process (F-AHP) method provides the ability to solve complex risk assessment of PPP projects. Current risk assessment models are limited to PPP projects in specific countries and do not consider unique risks in China, especially political, economic, social, and legal risks. This paper designed a risk evaluation index system for PPP projects based on the Delphi expert investigation method, and then established an optimized risk evaluation model for PPP projects in China using the F-AHP method. The risks identified are confirmed by interviewing experts from Chinese local government departments, private enterprise, third-party intermediary consulting and regulatory agencies, and academic organizations. The results show that the risks that ranked among the top ten are closely related to China’s political and economic policies and relationships among stakeholders. It can be concluded that government authorities play a critical role in providing a favorable political, social, and economic environment and an effective institutional framework for PPP projects. Furthermore, it is also important to deal with relationships among stakeholders based on the public–private ‘win–win’ principle. This study provides risk response strategies, addressing key issues from eight aspects: an impeccable legal and regulatory framework; a central coordinating and regulating PPP authority; supportive governmental authorities; institutional capacity-building; favorable economic conditions and viability; community, partner, and moral accountability; clear division of responsibilities through contracts; and effective advisory management. These effective measures may be useful in reducing the adverse effects of risk for PPP projects in China.     

Public–private partnerships for nature-based tourist attractions: the failure of Seal Rocks

In 1998, the Seal Rocks Sea Life Centre opened on Phillip Island, Australia. It was a public–private partnership, with a privately funded tourist attraction built on a government-owned protected area. Almost immediately it was beset by problems and court action found in favour of the private developer, who was awarded $A37 million in damages, with ownership of the centre returning to the state. This article fills a gap in the literature examining public–private partnerships by considering this failed venture. It is a qualitative case study, analysing the 2003 appeal court judgement in the case and newspaper accounts from 1995 to 2004. Our findings highlight that deficiencies with the drafting of commercial contracts for public–private partnerships may limit the environmental and economic benefits that are being sought by governments through these arrangements. In this case, the application of a “best efforts” clause was critical, as it required that priority was given to the commercial success of the project over environmental and planning concerns. Furthermore, the development was a centralised decision made by the state government, affording very little input from local parks management and community stakeholders. Such a court finding has important ramifications for future developments of partnership agreements in nature-based tourism.     

董事高管责任保险与上市公司关联交易——基于我国上市公司经验数据的检验

董事高管责任保险(D&O保险)是一个市场化的外部治理机制。基于沪深证券交易所2003—2017年上市公司数据,本文实证检验了D&O保险对上市公司关联交易的影响。研究发现,D&O保险显著提升了关联交易总水平、关联销售金额和关联购买金额;根据控股产权性质分组研究发现,D&O保险对非国有控股公司关联交易的正向影响,比对国有控股公司更加显著;D&O保险、关联交易均与公司价值显著正相关,且关联交易发挥中介效应。研究表明,D&O保险通过监督效应提升关联交易,并促使其对公司价值发挥支持效应。研究加深了对D&O保险治理职能的理解,更新了对关联交易经济后果的惯性认知,对促进公司治理治理机制建设和完善现代企业制度具有重要的理论和现实意义。     

从瑞幸事件看新证券法下强化财务造假监管

证券法此次修订大幅提高了对财务造假行为的惩戒力度,并新增域外效力条款,将证券法管辖范围延伸至境外发行和交易活动。对于中概股财务造假,管辖权的主张应在遵守国际礼让原则的前提下,结合境内市场和投资者利益受影响程度审慎为之。在发行注册制改革的背景下,提高发行上市企业质量的关键还是在于强化事中事后监管,特别是要提高民事和刑事追责力度,积极推进退市市场化、常态化。     

信贷政策、银企关联与企业资本结构

本文从供给政策和银企关联两个层面出发,揭示信贷政策、银企关联对资本结构影响的理论机制,并提出3个理论假设,并以2003-2012年间360家上市公司为样本分别进行实证检验。结果表明,信贷供给和银企关联对资本结构具有显著的正向影响效应,并且两者之间存在显著的替代关系。鉴于此,必须加快发展和完善多层次资本市场,拓宽企业融资渠道,降低企业的融资成本;重视银企关联这一非正式制度安排对企业资本结构的作用,预防甚至减少违规现象的出现。     

关于合同责任系统的探讨

合同过程分为成立、生效、履行和履行完毕四个阶段。与此相对应 ,合同责任分别有三种样态 :先合同责任 ,即合同生效前之订立阶段的缔约过失责任和成立后至生效前的效力过失责任 ;合同中责任 ,即合同生效后至履行完毕前之违约责任 ;合同履行完毕后之后合同责任。这三种合同责任样态以诚实信用原则为理论基础。共同构建合同责任系统。