To Justify or Not to Justify: The Role of Anticipated Regret on Consumers’ Decisions to Upgrade Technological Innovations

Prior research suggests that adoption decisions are primarily based on product features and experiential opportunities, like trial and observation. Our research follows inquiries that identify anticipated regret (AR) as an emotion integral to consumer decision making. Prior research and current retailing practice assume that AR can be alleviated by compelling product attribute-based rationales for immediate purchase. These rationales often take the form of direct attribute comparisons between the current best and the future technologies. Counter-intuitively, we find that giving consumers attribute-based justifications for immediate purchase produces a uniform level of AR and purchase delay regardless of the perceived rate of innovation (PRI). However, under conditions of low PRI and no justification, AR decreases significantly. A clear implication of our findings is that firms marketing current technology should not rush to provide consumers with justifications for immediate upgrade since such communications will remind consumers of what they might miss if they adopt now, resulting in increased AR and purchase delays. Instead, we suggest that retailers focus promotional efforts on highlighting the hedonic benefits consumers experience by adopting today.     

旅游企业开展网络营销存在的问题和对策——以温州为例研究

旅游网络营销已经成为当前旅游业发展的趋势,旅游业通过与现代信息技术的融合,可以提升旅游目的地的知名度,提高旅游企业的营销效率,降低成本,为旅游企业创造效益。通过分析研究温州旅游企业开展网络营销存在的问题,温州旅游企业应尽快转变旅游营销观念,充分运用现代网络营销技术,改进网络营销手段,并积极开发建设温州旅游电子商务平台,建立专业网络旅游资料库,为游客提供各种旅游相关信息和服务,也为众多的旅游企业提供在线旅游交易,为企业创造商机,促进旅游产业的持续发展和产业升级。     

Leveling the playing field: factors influencing trade show success for small companies

Recent research indicates that trade shows are a place to find prospects and close sales. Yet, many requisites of success found in prior studies may not be available to companies with limited resources. A study that compares the activities of successful vs. unsuccessful exhibitors from small companies was conducted. Results indicate similar budgets, yet very different results. Factors influencing success include strategic factors such as centering responsibility in one position, as well as tactical decisions such as those regarding pre-show promotion.     

基于关系营销的第三方物流服务质量研究

本文在关系营销的理论指导下,利用顾客服务质量感知模型对中国第三方物流服务质量问题进行了相关研究。文章在从顾客期望和感知质量两方面对顾客总体感知质量加以分析的基础上,针对中国第三方物流产业的发展现状,从前期宣传、服务的有形展示、过程控制、应急能力等多方面入手分析,提出了提高第三方物流服务顾客感知质量的方法与途径。     

The desired level of market orientation and business unit performance

Existing studies of market orientation have hypothesized that the strength of the market orientation/performance relationship depends on environmental variables such as market turbulence, technological turbulence, and competitive intensity. To date most empirical studies have failed to confirm these hypotheses; however, these studies (1) assumed that performance is a linear function of the achieved level of market orientation and (2) tested whether environmental uncertainty moderates this relationship. A complementary explanation for the impact of environmental variables on a firm’s market orientation arises from studies of organizational behavior that link the need for coordination and control to environmental uncertainty and organizational strategy. Building on this perspective, the authors argue that (1) environmental uncertainty influences the desired level of market orientation and (2) the gap between the desired and achieved levels of market orientation influence business unit performance. The authors test these hypotheses with data collected from multiple respondents in 308 US firms. The data analysis confirms that the desired level of market orientation is a function of market turbulence, competitive intensity, technological turbulence, and innovation strategy. In addition, the desired level of market orientation positively influences the achieved level. Finally, when the achieved level of market orientation is less than the desired level, business unit performance is a negative function of the gap between the desired and achieved levels of market orientation.

Evaluation of subsidiary marketing performance: combining process and outcome performance metrics

Issues in evaluating marketing performance and devising appropriate metrics for measurement have taken center stage in marketing thought and practice in recent years. We propose an empirical model that enables a multinational enterprise (MNE) to assess the marketing performance of its subsidiaries, taking into explicit consideration the fact that tactical actions by subsidiaries contribute to the creation of assets that can be harnessed for marketing outcomes. Thus, our model captures the asset creation abilities of marketing expenditures and also takes in to account the environmental differences of the context in which each MNE subsidiary operates. We evaluate comparative, overall, and process-level (creation of market assets and market yield) marketing performance in the context of multi-country operations. This simultaneous examination of marketing process and marketing outcome performance enables a global corporation to gain strategic, operational, and diagnostic insights into the performance of its subsidiaries. Our approach is empirically illustrated with an evaluation of the marketing performance of subsidiaries of a large global corporation.     

浅谈山西煤炭市场营销策略

我国已经加入WTO，企业所面临的营销环境发生了深刻的变化。为此，山西煤炭企业必须不断调整营销观念、加强品牌管理、创新营销模式，同时加强营销队伍的建设，并做好市场调研工作。只有这样才能在国际市场竞争中立于不败之地。     

个人营销论

市场营销的分析范式对个人行为具有一定的普适性,将这种分析范式运用于个人行为分析就形成个人营销理论。个人营销是知识经济时代营销理论在个体行为的扩展,较之于组织营销既有相同点,也有明显不同的特点。个人营销的内容一般涉及形象、理念、能力三个方面。个人的外观形象在一定程度上是个人行为能力的有形展示。个人营销观念决定了各个人成功与否以及成功的广度和深度。个人营销战略可以从个人资源利用与机会成本比较的角度以及从人际关系网络的利益与风险比较的角度来考察。