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1.
《Journal of Retailing》2017,93(4):420-439
The conventional wisdom, grounded in deontological ethics, is that retailers should extinguish unethical customer behavior. However, there exists an opposing teleological view that unethical behavior may be tolerated if its ultimate consequences are beneficial for all stakeholders. This is supported by a survey of retail managers conducted by the authors that revealed over 80% of the respondents are inclined to tolerate unethical customers whose actions have beneficial effects. The primary goal of this research is to investigate the boundaries of this teleological perspective, that is, whether ethical transgressions that appear to have negative short-term consequences for the retailer and other ethical customers can have beneficial longer-term consequences for all parties. We examine this question empirically with a longitudinal dataset, covering seventy weeks and over 48,000 accounts, from a popular Swiss online retailer. We focus on increased revenues and customer engagement as the benefit for the retailer. Our results show that customers registering multiple accounts in violation of the retailer’s policy comprise fewer than 11.5% of accounts, yet generate more than 27.6% of the retailer’s revenue. Specifically, their behavior leads to higher retailer revenues and greater engagement by other customers in the long-run. We discuss the implications of this insight for retailing managers as well as scholars. 相似文献
2.
论我国金融消费者的概念及其特权 总被引:1,自引:2,他引:1
我国传统的消费者概念应修正为:消费者是为个人消费而获得商品或服务的自然人,但是以生产、经营为直接目的而获得商品或消费的除外。金融消费者可定义为:为个人消费而购买、使用金融商品或接受金融服务的自然人,但是以生产、经营为直接目的而获得金融商品或接受金融消费的除外。金融消费者享有消费者所享有的全部特权,与其他普通消费者的特权相比较,其财产安全权、知情权与金融隐私权需要在立法中加以特殊的保护。 相似文献
3.
Kevin J. Trainor Lauren Skinner Beitelspacher Niels Schillewaert 《Industrial Marketing Management》2011,40(1):162-174
This research examines the performance implications of integrating information technology with marketing capabilities and other firm-level resources. Specifically, this study introduces and empirically tests a model that conceptualizes e-Marketing as the integration of complementary technology, business and human resources that, when combined, positively influence firm performance. The results from a survey of 522 Belgian firms highlight the importance of how market and technology orientation leads to e-Marketing capability and that this capability is shown to positively influence firm performance by improving customer retention and satisfaction. The results suggest that researchers and practitioners should pay special attention to the complementary resources that are needed to successfully implement IT-enabled marketing initiatives and that an emphasis on the technology alone may not be sufficient. 相似文献
4.
加强商业银行市场营销组织建设构想 总被引:2,自引:0,他引:2
在西方发达国家,商业银行市场营销理论的发展与实践为商业银行赢得市场竞争做出了巨大的贡献.应当借鉴西方商业银行营销组织模式,分析我国商业银行营销组织的现状以及存在问题的原因,制定商业银行营销组织建设的对策. 相似文献
5.
《Journal Of Asia-Pacific Business》2013,14(1):51-65
ABSTRACT Theoretical and empirical works generally suggest that variations in ethical judgments exist between different cultures. This study analyzes the ethical decisions of Thai marketing professionals. In particular, it examines the relative influences of professional values and ethical perceptions on the ethical judgments of Thai marketers. The results based on a survey of members of the Thai Marketing Association indicate that there is a significant relationship between a Thai marketer's ethical perceptions and his/her ethical judgments. The results reveal a weak relationship between professional values and the ethical judgments of Thai marketers. 相似文献
6.
渠道权力是每一个渠道成员自然而然所拥有的,营销渠道的现状可以说是渠道成员权力运用后的结果。本文从渠道权力及其来源的科学解释入手,针对汽车行业的特点,分析汽车制造商和分销商的三种渠道权力关系,并进一步分析渠道权利的运用方式。 相似文献
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Eric Shih 《Journal of Retailing》2011,87(2):242-251
Prior research suggests that adoption decisions are primarily based on product features and experiential opportunities, like trial and observation. Our research follows inquiries that identify anticipated regret (AR) as an emotion integral to consumer decision making. Prior research and current retailing practice assume that AR can be alleviated by compelling product attribute-based rationales for immediate purchase. These rationales often take the form of direct attribute comparisons between the current best and the future technologies. Counter-intuitively, we find that giving consumers attribute-based justifications for immediate purchase produces a uniform level of AR and purchase delay regardless of the perceived rate of innovation (PRI). However, under conditions of low PRI and no justification, AR decreases significantly. A clear implication of our findings is that firms marketing current technology should not rush to provide consumers with justifications for immediate upgrade since such communications will remind consumers of what they might miss if they adopt now, resulting in increased AR and purchase delays. Instead, we suggest that retailers focus promotional efforts on highlighting the hedonic benefits consumers experience by adopting today. 相似文献
10.
旅游企业开展网络营销存在的问题和对策——以温州为例研究 总被引:2,自引:0,他引:2
旅游网络营销已经成为当前旅游业发展的趋势,旅游业通过与现代信息技术的融合,可以提升旅游目的地的知名度,提高旅游企业的营销效率,降低成本,为旅游企业创造效益。通过分析研究温州旅游企业开展网络营销存在的问题,温州旅游企业应尽快转变旅游营销观念,充分运用现代网络营销技术,改进网络营销手段,并积极开发建设温州旅游电子商务平台,建立专业网络旅游资料库,为游客提供各种旅游相关信息和服务,也为众多的旅游企业提供在线旅游交易,为企业创造商机,促进旅游产业的持续发展和产业升级。 相似文献