I Feel Your Pain: The Effect of Regulator as a Minority Shareholder on Merger and Acquisition Performance

We examine the effect of a regulator-led advocate for minority shareholders on merger and acquisition (M&A) performance in China. In recent years, the China Securities Regulatory Commission established the China Securities Investor Services Center (CSISC), which began its ownership of 100 shares of public firms in 2016. The CSISC advocates for the interests of minority shareholders proactively. Focusing on abnormal stock returns in M&A announcements, we find that acquirers that have the CSISC as a shareholder (CSISC acquirers) exhibit higher positive abnormal stock returns than non-CSISC acquirers. Cross-sectional analysis suggests that the core results are mainly driven by firms with severe agency problems and weak external/internal monitoring, and those not controlled by the state. In addition, we find that CSISC acquirers have better long-term performance and encounter more M&A failures than non-CSISC acquirers. Our findings indicate that although the CSISC only holds 100 shares of listed companies, it plays an effective role in monitoring and driving firms to make appropriate M&A decisions.     

高质量发展下中国产业转型升级方向研究

产业不断转型升级是实现经济高质量发展的关键，从数量和质量两个维度可以总结出其具体路径。选取1985-2017年中国年度数据和1960-2017年美国年度数据，运用向量自回归模型对广义和狭义产业结构以及经济增长间的动态关系进行分析。结果表明，中美之间产业转型升级对经济发展的影响存在差异，据此可以得出高质量发展下中国产业转型升级方向，即拓展并细化产业转型升级维度;注重不同产业间的配比，尤其是生产性服务业和制造业配比;重视并确立制造业的根本地位;提升我国经济外向型程度。     

社会心理服务驱动下信访“分类治理”的理路——以河南省西平县为例

学界对于信访分类治理的研究大多基于因“人”分类或因“事”分类展开,形成了信访分类治理研究的基本范式。然而,社会心理服务嵌入信访治理体系,为信访分类治理提供了新的视野:因“心”分类,即按照信访人“心理诉求——利益诉求”的两分原则,将信访人分为利益型、心理型、耦合型和无意识型四种。本文以西平县信访治理实践为个案,提炼出由“心”而治的信访分类治理模型,并对该模型的治理理路进行了分析。研究发现:地方政府对信访频次、情绪和事件的三维叠加形成了信访分类治理的参照维度,而地方政府对治理技术的灵活性运用则构成了信访分类治理的动态实践。本文为信访分类治理过程中信访人的心理诉求与利益诉求间的关系提供经验事实,并为社会心理服务驱动下的信访分类治理理路提供分析框架。然而,受限于研究区域和案例数量,本文提炼出来的由“心”而治的信访分类治理模式还有待进一步验证和完善。     

AI-chatbots on the services frontline addressing the challenges and opportunities of agency

AI-chatbots as frontline agents promise innovative opportunities for shaping service offerings that benefit customers and retailers. Examining current practice through the lens of agency, as defined by Social Cognitive Theory, we present a 3-level classification of AI-chatbot design (anthropomorphic role, appearance and interactivity) and examine how the combination of these three aspects of chatbot design impacts on the complementarities of agency. Recognizing current implementation challenges, we advance that the complementarities of agency at each level are the lynchpin mechanism that translates AI-chatbot design into service relevant outcomes. We develop a research agenda focused on the emotion interface, resolution of the proxy agency dilemma and development of collective agency to support the implementation of AI-chatbots as frontline service agents.     

Schmoozers,not snoozers: Busting the Kevin and Angela stereotypes in public accounting

In contrast to the well-known stereotype of the boring, unsociable accountant, today’s public accounting professionals argue that they are boundary spanners. Working at the intersection of the firm/client interface, these professionals contend that sociability is a requisite skill for routinely navigating the many interactions they have with multiple personnel at client organizations. This research aims to address this disconnect and to confront whether the public perception is warranted. Using the Trait Emotional Intelligence Questionnaire (TEIQue), we assess the sociability of 176 public accounting professionals and discover that, contrary to the stereotype, male public accountants are more sociable than males in the general population. Our analysis also demonstrates that female public accountants are no more or less sociable than females in the general population. Additional analysis shows that while male public accountants are more sociable than female public accountants, this effect is attributable to differences at lower levels of the profession and that male-female differences disappear when comparing male managers and partners to female managers and partners. Given the importance of sociability in public accounting, this research offers recruiting strategies that will help to dispel the myth of the unsociable accountant and provides training tips for enhancing sociability within the ranks.     

跨越竞争丛林与范式重构：全球治理改革进程中的疫苗产业创新治理

疫苗作为新冠疫情防控的最关键手段之一，已在各国抗疫中发挥积极影响。疫苗研发、生产、注射意愿以及全球分配的公平性与可及性等一系列问题日益受到世界关注。分析全球治理改革中，疫苗作为一种全球公共产品的创新治理问题，讨论疫苗产业发展特征与创新规律演化，剖析西方国家疫苗产业创新治理困境以及“竞争丛林”逻辑，阐释中国行动方案及对全球治理改革的贡献。最终提出疫苗产业创新治理机制对推动全球治理改革的政策含义。     

Unlocking potential: An integrated approach using PLS-SEM,NCA, and fsQCA for informed decision making

This study demonstrates the value of integrating different analytical perspectives to identify significant factors and characterize their importance. Specifically, we combine three analytical methods – partial least squares structural equation modeling (PLS-SEM), necessary condition analysis (NCA), and fuzzy set qualitative comparative analysis (fsQCA) – to create an expanded analytical process that enables informed decision-making. PLS-SEM identifies significant correlations between the predictor and outcome variables, NCA identifies critical bottlenecks required for a specific outcome, and fsQCA identifies configurations of conditions sufficient for producing a specific outcome. By applying this expanded analytical process to subjectively reported data on service quality and perceived accessibility, collected from five Nordic cities, we gain new insights into attracting an aging population to public transport. This study contributes to a better understanding of the nuances in the data, which is valuable for both research and practice.     

The role of public space in constructing experience capital: A longitudinal analysis in the hotel context

Public space plays a primary role in shaping customers' hospitality experiences. Yet how public space conditions customers' experiential outcomes in accumulating capital for hospitality organizations remains underexplored. Inspired by the theory of psychological ownership, this research presents an in-depth analysis of the impacts of customers' public space experiences on their experiential outcomes using a longitudinal hotel industry dataset merging information from customer surveys, property performance, and surrounding accessibility insights. Findings revealed the positive effects of customers’ public space experiences on their overall service experiences, the perceived value of the experience, revisit intentions, and recommendation intentions. Moreover, hotel class, other customers, and surrounding accessibility were empirically verified as moderators conditioning the positive impact of public space. These findings offer valuable implications for theory and practice that are worthy of further exploration.     

Effects of broadband availability on total factor productivity in service sector firms: Evidence from Ireland

While broadband is widely believed to augment productivity, there is little firm-level evidence of a generalised causal effect. In this paper we examine whether the introduction of digital subscriber line (DSL) broadband services increased firms' productivity in nine sub-sectors within the services and distribution sector in Ireland from 2006 to 2012. Firm-level panel data on firms' characteristics are linked to spatial information on the rollout of DSL. While we do not find significant productivity effects in the services sectors taken together, we do find positive and significant effects on firm's total factor productivity in Information & Communication and Administrative & Support Services.     

The benefits and implementation of performance transparency: The why and how of letting your customers ‘see through’ your business

While some organizations swear by the benefits of transparency and are eager to learn and implement transparency practices, many managers are still reluctant or even afraid to use them. Our research reveals that only a few innovative companies have taken steps to leverage a potentially useful form of transparency: the provision of accessible and objective information to customers (e.g., sharing unbiased benchmark data, publishing unfiltered customer comments, or providing candid product reviews that may praise but also criticize the company’s products). Our study also shows that many companies remain wary and view greater calls for transparency as a challenge to be managed rather than an opportunity to be traded upon. This is partly due to limited research into the performance benefits of giving customers access to objective information, and lack of practical guidelines on how to actually implement it. This article addresses these shortcomings. First, we investigate whether performance transparency leads to customer outcomes that can be profitable for an organization and, second, we analyze the characteristics of successful transparency initiatives in a wide range of industries. Our research shows that customers exhibit more trust and are willing to pay a premium to deal with transparent businesses. Also, it uncovers seven effective strategies to leverage transparency. This article provides convincing empirical evidence for the benefits of performance transparency and the ways in which management may implement it successfully.