城市造林工程农户行为意向影响因素研究——以北京市平原造林工程为例

以北京市平原造林工程为例,利用典型项目区调查数据建立结构方程模型,探讨影响退耕农户行为意向的主要因素。结果表明:农户综合素质、家庭经济基础和农户土地依赖性对农户满意度和农户行为意向具有显著正向影响;同时,农户综合素质、家庭经济基础和农户土地依赖性还会通过农户满意度对农户行为意向产生影响。据此,后续城市造林过程中应进一步加强对农户满意度的服务工作,同时根据个体农户特征,对被征地农户在再就业、技能培训、农地补偿等方面开展更具针对性的服务工作。     

Managing service recovery experience: Effects of the forgiveness for older consumers

The research studies empirically the role that fairness plays in shaping emotional and behavioral forgiveness among older U.S. consumers (55 years of age and older). A theoretical model is proposed and tested that proposes, consistent with theory on emotions, that perceptions of justice affect behavioral forgiveness through emotional forgiveness. An alternative theory questions whether the effects of justice are totally mediated by emotion. Comparative results support the latter model. The cognitive perceptions of justice display a stronger effect compared to the mediated effect through emotional forgiveness. Additionally, an examination of moderation by psychological age suggests that relatively old and young (psychologically) consumers react in the same manner. While clearly, service managers need to be sensitive to the emotions of senior customers, the results here suggest a stronger role for cognitive perceptions of justice. Thus, service providers need to provide senior consumers with clearly understandable explanations for any service failure and explain how the recovery efforts will compensate for the failure.     

A Qualitative Study for Measuring Warehouse Performance Using Triangulation Approach

This research aims to validate a structural equation modeling （SEM） model for measuring warehouse performance using data from an international company in Australia （company G）. Moreover, a methodological triangulation method was also adopted to test whether different methodological approaches produce convergent findings about warehouse performance measurement （WPM）. These three different methods are the SEM model, the multiple case research study, and validation of the SEM model using data from 80 companies in Thailand and a company in Australia. With the results from the triangulation method, it is obvious that the SEM model can be used to measure the performance of warehouses in Thailand and Australia. Since the SEM model consists only of significant indicators, it is more appropriate than company G＇s scorecard. Furthermore, the SEM model can overcome the limitations of traditional models by allowing companies to compare their performance over time.     

Relationship Quality as Predictor of B2B Customer Loyalty in the Pharmaceutical Sector: Evidence from Jordan

This article aims to investigate the impactful effect of relationship quality dimensions (i.e., trust, satisfaction, and commitment) on aspects of loyalty represented by attitudinal loyalty and behavioral loyalty. A quantitative survey method was employed to achieve the objectives of the study. Furthermore, a convenience sampling technique was adopted to select a representative sample from physicians working in the public healthcare sector in Jordan. A total of 500 questionnaires were distributed, and 408 questionnaires were used in the statistical analyses. The data were analyzed by applying structural equation modeling to test the study model, and hypotheses were constructed and tested quantitatively and discussed qualitatively. The results revealed that both aspects of customer loyalty (i.e., behavioral and attitudinal) were affected positively by the overall dimensions of relationship quality (i.e., trust, satisfaction, and commitment), providing a recommendation for pharmaceutical companies in Jordan to focus on improving the relationship quality between their medical representatives and physicians due to the importance of such a factor in improving customer loyalty, which will reflect positively in managing their customers effectively and enhancing future business opportunities.     

基于SEM模型的农地规模经营意愿影响因素研究*——以江汉平原潜江市为例

［目的］乡村振兴战略背景下，受规模经营效益的驱动，农地流转和适度规模经营将不断推进，研究农地规模经营意愿的影响因素及贡献率，对进一步扩大农地适度经营规模、发展现代农业和助力乡村振兴具有重要的现实意义。［方法］文章以江汉平原潜江市为研究区，基于176份调查问卷数据，借助结构方程模型，定量诊断影响集约化农区农地规模经营意的愿影响因素及贡献。［结果］影响潜江市农地规模经营意愿的因素主要为生产经营、资源禀赋、流转束缚、环境特征、行为认知5个方面，假设的5个潜在变量路径系数分别为0331、0238、0218、0238、0240，均对农地规模经营意愿影响因素表现出显著的正向影响； 引入模型的19个影响因素中，新技术新用具运用、生产经营面积、地块数量和社会地位认知影响最为显著，而生产经济组织程度、流转租金、农业基础设施等因素的影响相对较小，最后从健全农地流转政策等方面提出了较合理的建议。［结论］研究对系统剖析集约化农区农地规模经营的主要影响因素及贡献、推动新时代下农业供给侧结构性改革对农地规模经营的决策需求具有重要的参考价值。     

基于计划行为理论的农户耕地转入和转出意愿对比研究

［目的］农民耕地原子化程度不断加深，现行的家庭联产承包责任制已不能适应农村商品化和市场化的进程，严重制约了农村地区的经济发展。对山东部分农村地区农户进行耕地转入和转出意愿对比分析，以促进农村地区耕地流转提出可行性的建议，以期加速农村地区市场化进程，实现经济快速发展。［方法］以计划行为理论为基础，文章以行为态度、主观规范、感知行为控制3个潜在变量， 11个可测变量构建农户耕地转出和转入意愿模型，以山东省6个地区549户农户的实地调查数据为样本，利用结构方程模型对农户耕地流转意愿进行实证分析。［结果］行为态度和知觉行为控制对农户耕地转入和转出意愿都具有显著影响，且标准化路径系数都为正； 主观态度对耕地转入意愿具有显著性影响，其标准化路径系数为负，对转出意愿的标准化系数为正； 11个可测变量分别对相应的潜在变量都有显著性影响。［结论］行为态度对农户耕地转入和转出的影响效果不同，转入耕地的农户主要从耕地固有价值出发，而转出耕地的农户主要从经济理性考虑； 主观规范中4个可观测变量对农户耕地转出和转入的影响具有一致性； 知觉行为控制中农户的契约意识对耕地转出重要性大于耕地转入。     

旅游电子商务成熟度对在线旅游预订意向的影响——以携程旅行网为例

旅游服务商为了抢夺市场份额,纷纷投资进行技术改造和产品扩张,促进旅游电子商务不断走向成熟。近年来,IT管理的成熟度理论开始应用于旅游电子商务领域,旅游在线预订及其影响因素研究也日渐增长。但是在学术界,旅游电子商务成熟度对在线旅游预订意向的影响研究却十分少见。文章以携程旅行网为例,基于文献研究提出相关概念模型,运用探索性因子分析及结构方程模型,探讨旅游电子商务成熟度对在线旅游预订意向的影响机制。确认旅游电子商务成熟度的4个维度均正向影响顾客信任,但交易机制对顾客信任的效用最大,其次是信息质量;4个维度中,顾客为中心、服务响应正向影响顾客的积极态度,以服务响应对积极态度的效用最大;旅游电子商务成熟度的4个维度通过顾客信任和积极态度这两个中介变量影响在线旅游预订意向,且顾客信任和积极态度是完全中介效用,统计意义上,顾客信任对积极态度没有显著影响。     

Quality,Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprus

In an era of fierce competition, financial hardship, and volatile customer expectations the hospitality industry is seeking out new revenue centers that can both enrich the customer experience, and contribute to financial success. Capturing the attention of the industry, fitness centers have become a fundamental component of the contemporary hospitality experience with numerous strategic, operational and tactical implications. Responding to the need for further empirical investigation, the study, by adopting a quantitative methodology, holistically investigates quality, satisfaction, and behavioral intention in fitness centers currently operating in upscale hospitality establishments in Cyprus. Findings suggest that satisfaction with the provision of fitness services in hotels is primarily associated with the dimensions of employee behavior and workout facilities. Moreover, workout facilities was the only quality dimension which was significantly associated with the respondents’ intention to renew their membership, whereas a strong relationship between satisfaction and future intention was substantiated.