How uncivil customers corrode the relationship between frontline employees and retailers

This study investigates the effects of customers’ uncivil treatments on frontline retail employees’ emotions, deviant behaviors and relationship with the retail organization. Our theoretical model is based on both marketing and personnel management literatures. 415 frontline retailing American employees answered our questionnaire. Employees treated uncivilly by customers feel angry but have to hide their negative emotions, which leads them to emotional exhaustion and deviant behaviors. Paradoxically, employees’ strong commitment to their retailing organization brings about more deviant behaviors. We propose some managerial strategies to cope with uncivil customers, as well as future research on this important and under-researched topic.     

基于屋面防水工程的事故分析研究

目前,屋面防水工程的施工方法很多,有结构自防水、卷材防水等方法。不管任何方法,都容易出现屋面的渗漏现象,本文结合工程案例,简要分析产生屋面防水质量通病的原因,并提出详细的质量控制与防治措施。     

市政排水管渠工程的质量通病与防治

本文通过阐述市政排水管渠工程的特点,介绍沟槽、平基和管座、管道安装、明挖安管、沟槽回填等质量通病和预防措施,进而市政排水管渠施工提供参考依据。     

建筑基础施工质量通病的治理

建筑基础工程是与人们的生活息息相关的,因此必须严格把好质量大关。施工中会出现一些多种多样的问题。本文就针对这些问题,详细谈谈通病产生的原因、危害、治理方法以及防范措施。     

ECONOMIC IMPLICATIONS OF POLICY RESTRICTIONS ON WATER WITHDRAWALS FROM SURFACE AND UNDERGROUND SOURCES

The appropriation of water for economic activities is limited by regional surface and underground endowments, and symptoms of environmentally unsustainable withdrawals are already visible in many regions of the world. In this paper we investigate the economic implications of water policy imposing source- and region-specific restrictions on water withdrawals taking the Mexican economy as a case study. We use an inter-regional input–output model of Mexico's hydro-economic regions to allocate production subject to the availability of water and other factors of production. Water sustainability requires a reduction of 7.5?km³/yr of groundwater withdrawals, which is compensated by an increase of 3.4?km³/yr of surface water, an expansion onto an additional 1.4 million hectares of rainfed land, and modifications in subnational patterns of food trade. This framework for evaluating scenarios describing sustainability-oriented water policies is readily applicable to other regions.     

对虾白斑综合征病毒表面抗原基因免疫保护性的研究

将对虾白斑综合征病毒（White Spot Syndrome Virus,W SSV）的VP19、VP28基因融合克隆入pVAX1.0真核表达载体制备成多价 DNA 疫苗,并用构建的 DNA 疫苗制备成饲料免疫实验对虾,用RT-PCR 检测DNA 疫苗在对虾体内的表达,同时比较构建的多价DNA 疫苗与VP19、VP28单价DNA 疫苗对抗W SSV的保护率。结果显示构建的DNA疫苗有抗W SSV免疫保护性,且pVAX1.0-VP19-VP28多价DNA 疫苗保护率高于单价疫苗。     

分支水平井产能公式的可信度研究

本文仔细研究了分支水平井产能公式的架构过程,发现存在两处理论缺陷和三次数学近似。建议深入探究产能公式的架构过程,寻找合理有效的方法以革除或弥补理论缺陷。     

Individual differences in assessing problem similarity

This paper reports on a study which investigates the potential influence of perceptual differentiation (PD) ability on introductory accounting students' ability to identify and use analogies to solve problems. Accounting students with differing levels of PD ability first studied two sample problems with solutions which provided potential source analogues for analogical transfer. They then attempted to solve two analogous accounting problems differing only in the criteria for identifying problem analogousness. Findings suggest that PD ability may influence a problem solver's ability to identify analogous problems by affecting which problem features (surface or structural) he or she is likely to attend to and use for assessing problem similarity and potential analogousness. The paper concludes by discussing implications for pedagogical practices in accounting.     

新型农村社会养老保险的制度缺陷与对策探讨——以河南省长葛市官亭乡的实地调查为例

新型农村社会养老保险制度是一项旨在促进社会公平、协调发展的战略性政策,对于缩小城乡差距、化解农村社会各种矛盾、实现全面小康和构建和谐社会具有深远的意义。对河南省长葛市官亭乡农村养老保险开展的现状调查显示,这项惠及数亿农村人口的政策,无论是制度设计本身还是制度的运行都存在一些亟待解决的问题,本文认为,推动制度设计本身的完善和建立相关配套措施是解决新农保制度缺陷问题、推广农村养老保险工作的关键所在。     

新破产法中管理人制度的缺失与完善

新破产法首次确立了职业化、市场化的管理人制度。新制度的引入实施具有重大的意义,但同时也存在着诸多不足之处,突出表现在管理人选任制度不完善、没有得到充分的监督、相应的民事责任不明确等三个方面。结合司法实践中出现的一些问题,新破产法只有建立和完善管理人选任的双轨制,建立和健全管理人的监督机制,并完善管理人民事责任的相关规定,才能真正发挥破产法对社会主义市场经济的保障和促进作用。