Mobile learning adoption for tourism education in a developing country

Since developing countries are gradually introducing mobile-based tourism education, it is a growing demand to understand the students’ intention to adopt mobile learning. The study used partial least squares-based structural equation modelling to analyse survey data from 176 questionnaires at three tourism education institutes in Bangladesh. The study contributes to the theory of planned behaviour by examining the antecedent impact of innovativeness and moderating effect of self-efficacy. Results confirmed innovativeness as a significant antecedent on the attitude–intention relationship; however, the moderating effect of self-efficacy has not been supported. The study has marketing implications for tourism education institutes and government bodies.     

Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel

Research on customer mistreatment towards frontline service employees in the hospitality industry has been steadily rising in recent years, but little is known about the mechanism underlying its detrimental impact on the non-work life of employees and why some of them could handle it effectively. By integrating conservation of resources theory with the stressor-detachment model, this daily diary study examined the effect of daily customer mistreatment on employees’ daily well-being at home (vigor and exhaustion) through daily psychological detachment. Employees’ recovery self-efficacy and the trait of resilience, which might mitigate the process were also examined. An experience sampling methodology was applied, and the survey data were gathered from 54 frontline restaurant employees conducted across 5 consecutive workdays. Results of hierarchical linear modeling supported all the hypotheses in this study. Our findings revealed a spillover effect of customer mistreatment and the importance of improving employees’ recovery in the hospitality context.     

数字化时代工作特征、个体特征与员工数字化创造力 -创新自我效能感的中介作用和性别的调节作用

本文以长三角地区多家企业的228名员工作为研究对象,通过问卷调研的形式对工作特征、个体特征与员工数字化创造力之间的关系,在这些关系中创新自我效能感所起到的中介作用以及性别在这一中介机制中起到的调节作用进行了实证检验,结果表明,工作特征中的工作自主性和任务多样性以及个体特征中的个体数字化技术知识分别对员工数字化创造力有显著的正向影响作用,创新自我效能感在其中起重要的中介作用,同时性别在工作特征与创新自我效能感之间起调节作用,男性更容易受到任务多样性的影响,而女性创新自我效能感的产生更易受到工作自主性的影响。     

共享型领导对员工建言行为的影响 ——员工权力感的中介作用

本文探讨了共享型领导对员工建言行为的影响,以及员工权力感的中介效应和差错风险承担、角色自我效能感的调节作用,丰富了员工建言行为、共享型领导的相关理论并给出了相应的实践建议。以上海多家企业中的员工以及其直属上级领导作为研究对象,通过194对领导-下属有效调查问卷分析得出了以下结论:①共享型领导对员工的促进性建言与抑制性建言都有显著的正向预测作用;②员工权力感在共享型领导与员工建言行为之间存在中介作用;③差错风险承担在员工权力感与促进性建言之间存在调节作用,角色自我效能感在员工权力感与抑制性建言之间存在调节作用。本文在此研究结果的基础上进行讨论并给出相关管理建议。     

A model of adolescents' online consumer self-efficacy (OCSE)

This paper investigates adolescent online shopping and self-efficacy development in the virtual setting. The authors present and test a model of antecedents and mediators to two dimensions of online consumer self-efficacy. Additionally, a discriminant analysis finds that more involved adolescent online shoppers can be differentiated from less involved online shoppers on key variables of interest-shopping motivations, self-efficacies, shopping behaviors, and relative influence in household decision-making.     

社会网络对新生代农民工创业意向的影响机理研究

新生代农民工创业是大众创业、万众创新的重要组成部分,有利于推动新型城镇化建设和推进我国经济社会健康发展。提升新生代农民工创业意愿,推进新生代农民工创业活动开展,需要分析影响其创业意向的因素。文章从认知视角出发,构建社会网络、创业自我效能感和创业意向的理论模型,考察了新生代农民工社会网络对创业意向的作用机理。实证研究表明,新生代农民工社会网络对创业意向具有正向影响,并且社会网络还通过创业自我效能感间接影响创业意向,创业自我效能感在社会网络与创业意向关系中起到部分中介作用。据此结论,提出改革二元制度、加大创业培训支持以及完善创业支持体系等提升新生代农民工创业意向的对策建议。     

Beyond ‘know-what’ and ‘know-how’ to ‘know-who’: enhancing human capital with social capital in an Australian start-up accelerator

Abstract

This study investigates the enhancement of human capital with social capital in a start-up accelerator and how this integration affects the entrepreneurial learning experience. In particular, it examines the relative importance of the three components ‘know-what’, ‘know-how’ and ‘know-who’. The study involved thematic analysis of semi-structured interviews with participants in an Australian start-up accelerator that is delivered using ideas such as Design Thinking, the Business Model Canvas and Lean Start-up methodology. We find that although the programme emphasised ‘know-what’ and ‘know-how’, ‘know-who’ was most significant for participant learning. The results indicate that mentors and experts were especially helpful in shaping learning and in developing entrepreneurial networks. Moreover, our results show that the processes of ‘know-what’, ‘know-how’ and ‘know-who’ are interrelated – by knowing ‘who’, participants learnt ‘what’ and ‘how to’ through social learning. The research contributes to entrepreneurial learning theory and application particularly in the Asia Pacific context, by providing evidence that ‘know-who’ closes the learning loop for ‘know-what’ and ‘know-how’ as ‘know-who’ can actually provide entrepreneurs with the means to enhance their entrepreneurial self-efficacy.     

一般自我效能感对自考生社会流动信心的影响及对策

自我效能感是个体与环境相互作用并决定其行为的核心概念。作为对普通高等教育的补充,自学考试制度有利于促进社会流动,建设和谐社会。在这个背景下,本文从理论上分析了一般自我效能感对高等教育自学考试考生社会流动信心的影响机理,并提出了提高自考生一般自我效能感水平,从而加强其社会流动信心的一些对策。     

Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity,creative self-efficacy,and job complexity

Integrating transformational leadership, creativity and social cognitive theories, we explore the relationships among transformational leadership, creative role identity, creative self-efficacy, job complexity and creativity. Structural equation modeling (SEM) with bootstrapping estimation was conducted using data from 395 supervisor–employee dyads from international tourist hotels in Taiwan. The results show that supervisors' transformational leadership positively influenced employee creative self-efficacy and creativity. Moreover, creative role identity was found to mediate the relationship between transformational leadership and employee creative self-efficacy, while both creative role identity and creative self-efficacy were found to mediate the relationship between transformational leadership and employee creativity. Specifically, job complexity was found to moderate the relationship between transformational leadership and employee creative role identity, the relationship between employee creative role identity and creative self-efficacy, and the relationship between employee creative self-efficacy and creativity. We discuss the implications of these results for research and practice in hospitality context.     

Workplace isolation: salespeople and supervisors in USA

Virtual work is becoming the norm in sales organizations because it is cost effective for the firm and can benefit customers and salespeople. However, along with these benefits, virtual work brings new challenges to organizations. One critical issue is workplace isolation (WI). This study uses responses from a sample of 346 salespeoples in the pharmaceutical field to test a model that investigates the relationships among WI, self-efficacy, leadership style, extra-role performance (ERP), satisfaction with the supervisor, and turnover intentions. Salespersons perception of managers as considerate leaders are associated with lower WI levels. Salespeople with higher levels of self-efficacy are less likely to believe that they are isolated from the company and their colleagues. WI, in turn, is significantly related to satisfaction with the supervision and ERP. Managerial implications and future research directions are presented.