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1.
The quest for authenticity in dining experiences has become increasingly important. This paper explores authenticity dimensions that are of value to customers in dining experiences, and by that gains a multi-dimensional understanding of authenticity in this context. Following an integrated learning approach using text mining and classification techniques, this paper explores and confirms different dimensions of authenticity by identifying and classifying authenticity judgements in online restaurant reviews. The results suggest that authenticity is a multi-dimensional concept encompassing Authenticity of the Other, Authenticity of the Producer, and Authenticity of the Self as first-level dimensions. Additionally, besides historical and categorical authenticity which have been previously explored in the literature, a new type of authenticity - Deviated Authenticity - emerged as a second-level dimension falling under Authenticity of the Other. This paper enhances existing conceptualisations of authenticity and establishes avenues for exploring the multi-dimensionality of other consumer research concepts using user-generated content. 相似文献
2.
田晓婷 《中小企业管理与科技》2021,(7)
保险作为现代服务行业之一,服务质量问题始终贯穿其中。其中,“理赔难”的现象层出不穷。从1929年11月在中国上海成立第一家保险公司太平保险,到目前保险行业已发展90余年,中国的车险理赔还难吗?依然难,只是难点变了,老矛盾得到部分解决,新矛盾层出不穷,唯独对理赔服务质量的评价参差不齐是永恒的。 相似文献
3.
Zi‐Yi Guo 《Bulletin of economic research》2019,71(3):359-387
We introduce a new type of heavy‐tailed distribution, the normal reciprocal inverse Gaussian distribution (NRIG), to the GARCH and Glosten‐Jagannathan‐Runkle (1993) GARCH models, and compare its empirical performance with two other popular types of heavy‐tailed distribution, the Student's t distribution and the normal inverse Gaussian distribution (NIG), using a variety of asset return series. Our results illustrate that there is no overwhelmingly dominant distribution in fitting the data under the GARCH framework, although the NRIG distribution performs slightly better than the other two types of distribution. For market indexes series, it is important to introduce both GJR‐terms and the NRIG distribution to improve the models’ performance, but it is ambiguous for individual stock prices series. Our results also show the GJR‐GARCH NRIG model has practical advantages in quantitative risk management. Finally, the convergence of numerical solutions in maximum‐likelihood estimation of GARCH and GJR‐GARCH models with the three types of heavy‐tailed distribution is investigated. 相似文献
4.
Multinational mining enterprises and artisanal small-scale miners: From confrontation to cooperation
《Journal of World Business》2018,53(1):52-62
In many developing countries, multinational enterprises (MNEs) in mining operate alongside fast-growing communities of informal artisanal, small-scale miners. This has led to direct conflict and competition for mineral resources. This paper introduces the Salience and Institutional Analysis and Design framework as a means to analyze the MNE strategies used to address informal miners across different governance levels in the gold mining sector of Ghana and discusses the implications of these strategies for sustainability. We identify the emergence of a cooperative strategy with informal miners as a sustainable alternative to the political strategy of reliance on the state to protect tenure. 相似文献
5.
Today, increased competition between organizations has led them to seek a better understanding of customer behavior through identifying valuable customers. Customers’ expectations about the price and quality of products and services play an important role in their selection process. In online businesses, competition and price differences between suppliers is high, so discounts will attract different customers. As a result, discounts and the frequency and amount of purchases can lead to better understanding of customer behavior. Customer segmentation and analysis is essential for identifying groups of customers. Hence, this study uses a model based on RFM called RdFdMd, in which d is the level of discount used to analyze customer purchase behavior and the importance of discounts on customers’ purchasing behavior and organizational profitability. The CRISP-DM and k-mean algorithm were used for clustering. The results indicate that using the RdFdMd model achieves better customer clustering and valuation, and discounts were identified as an important criterion for customer purchases. 相似文献
6.
Marketers are becoming increasingly reliant on videos to market their products and services. However, there is no standard set of measures of visual information that can be applied to large datasets. This paper proposes two standard measures that can be automatically obtained from videos: visual variation and video content. The paper tests the measures on crowdfunding videos from a leading online crowdfunding website, and shows that the proposed measures have explanatory power on the funding outcomes of the projects. These measures can be effectively implemented and used for large datasets. Further, researchers can apply these measures to other sets of visual information, and marketers could use the research to guide their video design and improve their video marketing effectiveness. 相似文献
7.
发展“绿色矿业”是人类进入生态文明社会的必然选择,绿色发展理念指导下的“绿色矿业”发展具有主旨统一性和实践多样性、国家主导性和企业渐进性,需要完善的理论指导、体系构建和政策支持。“绿色矿业”的运行体系是由相关主体(绿色政府、绿色企业、绿色社会、绿色市场)及其功能共同形成的网络结构,各主体多元化、多维度的相互作用共同促进“绿色矿业”的有序发展,最终实现“矿业经济发展、生态环境良好、发展成果共享”的目标。我国发展“绿色矿业”的实践取得了显著成效,各地不同的发展模式既有目标的同一性,又有方式的差异性。当前,我国“绿色矿业”发展还存在标准体系不健全、政策法规不完善、发展格局不协调、协同监管不到位等问题,需要进一步发挥政府的主导作用、企业的主体作用、行业协会及社会的协调支撑作用,并构建和优化“绿色矿业链”和“绿色矿业区域板块网络”,推动“绿色矿业”健康有序发展。 相似文献
8.
This study aims to classify service quality elements in candy industry in order to determine their instrumentality to customer satisfaction. To address this purpose, a Fuzzy Kano questionnaire was distributed to 512 major retailers of candy products of four predominant candy companies in Iran. Subsequently, we calculated satisfaction increment index (SII) and dissatisfaction decrement index (DDI) for each of the quality elements. Brand name and quality are considered as must-be elements, while availability of credit purchases is considered as indifferent element by the majority of retailers. Eight out of 24 studied elements are found to be considered as attractive elements by majority of customers. Regular visits element ranks first in terms of satisfaction increment index (SII). This paper provides helpful insight for marketers to prioritize improvement of different quality elements. Therefore, this paper helps organizations to perceive their customers needs more thoroughly and improve their customer satisfaction policy. 相似文献
9.
ABSTRACTOnline consumer reviews have been extensively studied. However, existing literature analyzing online consumer review data mostly relies on a single data source, resulting in potentially biased analytics conclusions. Many websites encourage consumers to post reviews of their purchased products, so that new consumers can evaluate these reviews for the same product across different websites to help them make purchasing decisions. Confusions often arise in this process, because there often exist substantial discrepancies in customer reviews across different retailers on the same product. Clarifying such confusions can help consumers reduce concerns to make up their mind for their purchases, therefore benefiting both consumers and retailers. Through text analytics and sentiment analysis, we comparatively examine the underlying patterns of online consumer reviews of three large retailers including Sears, Home Depot, and Best Buy for a same product. Afterward, we combine online consumer reviews from these large retailers and conduct an overall text analytics and sentiment analysis. The overall results are further compared with the results from individual retailers. The findings show that the sentiment of the online consumer reviews could vary substantially so relying on a single data source to make purchase decision is not a wise idea. Based on the results, we further devise a framework to comparatively examine and integrate multiple data sources for social media analytics of online consumer reviews. This study offers important managerial implications and identifies several new research directions for social media analytics. 相似文献
10.
ABSTRACTNatural language query systems over RDF data need to rely on the semantic relations in query. First, we propose the new crowdsourcing model that used to produce semantic relations dataset. The model not only inherits completeness of the iterative model and accuracy of the parallel model, but also saves human resources. Second, we mine the rules of semantic relation recognition from the correlations between dependency structures and semantic relations. Third, we propose an algorithm of semantic relation recognition for natural language query over RDF data, and experiments demonstrate that it can recognize more semantic relations than existing methods. 相似文献