Role of multidimensional customer brand engagement on customer behavior for online grocery shopping

This study aims to understand the relationship between environmental consciousness and multidimensional (i.e., cognition, affection, and activation aspects) of customer brand engagement (CBE) in relation to online grocery shopping. It also investigates the moderating effect of customer characteristics on the associations among environmental consciousness, CBE, and behavior intention. 358 Korean respondents took part in this research using an online survey to assess the impacts of multidimensional CBE for online grocery. The outcomes reveal that environmental consciousness positively influences cognition and activation aspects of CBE. Additionally, activation, affection, and cognition aspects of CBE positively affect behavioral intention. Multi-group analysis is performed to identify the difference among customers in low and high customer characteristics. In addition, by demonstrating a role for CBE, this study adds to the existing literature on online grocery. Furthermore, the outcomes of this research provide direction for building marketing strategies for online groceries for marketers and practitioners.     

Optimal privatization policy with asymmetry among private firms

We revisit the relationship between the optimal privatization policy and market competition indexes such as the Hirschman–Herfindahl index. It is affected by the number of the firms and asymmetry among the sizes of the firms; the smaller the number of firms and the more asymmetry among firms, the higher the market concentration index. The literature on mixed oligopolies suggested that the optimal degree of privatization increases with the number of private firms, and thus, decreases with the market competition index, assuming that all private firms are homogeneous. We investigate how asymmetry among private firms affects the optimal degree of privatization. We propose the simplest and natural model formulation to discuss asymmetry among private firms. We find that the optimal degree of privatization is either nonmonotone or monotonically increasing, and thus never monotonically decreasing, in asymmetry among private firms.     

Defining Supply Chain Management: In the Past,Present, and Future

The article titled “Defining Supply Chain Management” published in 2001 in the Journal of Business Logistics has been cited over 4,900 times in the last 17 years. In this paper, we first provide a historical review of how the article originated and the contributions the article made to both the theory and practice of supply chain management (SCM). Next, we highlight the key market and technological changes that have emerged in SCM followed by how the theory proposed in the 2001 article can still be relevant to support SCM research and practice going forward. We also propose ways of configuring a supply chain and partnering across companies to serve customers in an optimal way. We conclude with a call for research on developing new frameworks to better describe, explain, predict, and shed light on the evolving nature of SCM.     

The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being

This study highlights the valuable role the hospitality industry can play in addressing a societal problem by studying how social interactions between elderly consumers and other customers influence the satisfaction and social well-being of the former. The data were collected from 268 elderly consumers in local coffee shops in the United Kingdom using a self-administrated questionnaire. The findings reveal that elderly customers’ interactions with other customers have a direct effect both on customer satisfaction and social well-being. They also show that social interactions with other customers have both direct and indirect effects on the social well-being of elderly customers. The study provides good evidence for how commercial hospitality settings can serve as a space for social exchange that helps to alleviate social isolation.     

Look but Don’t Touch! The Impact of Active Interpersonal Haptic Blocking on Compensatory Touch and Purchase Behavior

This research investigates situations in which frontline employees deliberately restrict customers’ access to touch products on display (active interpersonal haptic blocking), and how this understudied form of sensory blocking may increase customers’ downstream purchasing. While previous research examines the benefits of increased product touch, we temporarily block touch for specific products in display areas and then investigate the subsequent impact on customer behavior. Through four studies, including a retail field experiment, we find that when an employee asks a customer not to touch a product on display, this initiates a serial mediation process which: (1) engenders feelings of psychological reactance that result in (2) increased compensatory touching of subsequently encountered products to counterbalance a loss of sensory freedom, and (3) increased spending and purchasing once the customer leaves the reactance-inducing encounter. Effects are moderated by socioeconomic status (SES) and need for touch (NFT) whereby psychological reactance was significantly stronger for high SES customers with a moderate or high NFT when actively blocked. Results also demonstrate that active interpersonal haptic blocking does not result in more negative attitudes toward retailers, thus retailers might consider implementing this counterintuitive practice to encourage downstream sales.     

"利剑斩污"行动下石家庄市挥发性有机物的污染特性变化研究

为研究石家庄市在"利剑斩污"行动管控期和非管控期挥发性有机物(VOCs)的污染特性变化,在2个时间段内对石家庄市3个国控点进行采样分析。通过苏玛罐(SUMMA罐)进行样品采集,利用气相色谱/质谱联用(GC/MS)仪对石家庄市区3个国控点的VOCs进行定性定量检测分析。结果表明,监测期间主要的特征污染物是二氯甲烷、二氯丙烷、苯和甲苯。与非管控期间相比,管控期间各污染物的质量浓度均有所降低,总VOCs平均质量浓度降低45.107μg/m~3,二氯甲烷质量浓度降低8.796μg/m~3,二氯丙烷质量浓度降低3.750μg/m~3,苯质量浓度降低18.285μg/m~3,甲苯质量浓度降低16.895μg/m~3。大气环境调控策略的实施,有效降低了VOCs浓度,减少了空气污染程度,空气质量改善效果显著。"利剑斩污"行动期间采取的相关举措,对于制定常态化下VOCs的防治对策具有一定的参考价值。     

基于引力模型的省域创新产出空间联系研究

基于引力模型，结合社会网络分析法的凝聚子群分析，对31个省（区、市）的创新产出空间联系进行探究，研究发现：我国省域创新产出空间联系主要集中于京津冀和长三角一带，呈现出严重的分布不均状况，具有较强的区域集中性和空间依赖性；北京、天津、上海、浙江、江苏作为区域创新产出引力较强的节点省（区、市），对周边区域的创新产出具有较强的辐射作用；总体来看，省域创新产出空间联系并没有形成贯穿东西南北的交叉网状结构，中心省（区、市）数量较少且分布不均，辐射范围有限。基于此，提出加大区域创新投入、减少区域创新产出联系的政策性障碍、营造区域创新产出联系的良好环境等政策建议。     

山西省特色农业产业集群集中度和竞争力分析*——以运城苹果、朔州羊肉、晋城大豆为例

[目的]文章选取了山西省3个具有代表性的特色农业产业集群(运城苹果、朔州羊肉、晋城大豆)进行研究,通过探索山西省特色农业产业集群发展的优势与不足,有助于提升产品竞争力和助力区域经济发展,进而达到促进农业发展、带动农民增收的目的。[方法]文章运用2005年、2010年、2015年3个时期的数据,首先基于波特的钻石模型分析了3个产业的发展情况,然后运用区位商和集中系数指标、产业效率优势指数和规模优势指数指标分别分析了3个特色农业产业集群的集中化程度和竞争力。[结果]从集中化程度来看,运城苹果产业发展进入成熟阶段,专业化程度和集中化程度近几年一直较为稳定,进一步提升空间不大;朔州羊肉产业处于大幅上升阶段,集中化程度明显,且优于专业化程度;晋城大豆产业专业化程度优势优于集中化程度优势,但二者均呈先升后降趋势。从竞争力评价角度来看,运城苹果产业已初具产业效率优势且稳定上升,规模优势稳定且变化不明显;朔州羊肉产业具有极高的产业效率优势且高位运行,规模优势稳定且处于成熟阶段;晋城大豆产业正在形成产业效率优势,规模优势近年来稍有下降。从综合比较优势来看,运城苹果产业处于成熟阶段,朔州羊肉产业具有极强的综合比较优势,晋城大豆产业受规模优势下降的影响而下降。[结论]总体来看,3个产业作为山西省的特色农业产业,其集中化程度和竞争力均较高,且具有发展优势和发展空间,区域布局合理,已经形成或正在形成特色农业产业集群,但同时也存在一定的问题。从微观层面来说,农户、企业等微观主体应该继续发挥产品的品质优势,同时努力扩大市场份额和拓展销售渠道,积极延伸产业链,加强与科研院所的合作;从宏观层面来说,应该加强政府支持和引导,减少市场风险的不确定性。     

阿莫西林克拉维酸钾片含量测定方法的改进

为解决实际应用中克拉维酸钾峰与后相邻杂质的分离度达不到要求的问题,建立了一种同时测定阿莫西林克拉维酸钾片中阿莫西林和克拉维酸钾含量的新方法,采用反相高效液相色谱法(RP-HPLC),Ultimate AQ-C_(18)色谱柱(4.6mm×250 mm,5μm),以pH值为4.4的0.05 mol/L磷酸二氢钠缓冲液为流动相,柱温为35℃,流速为1.0mL/min,检测波长为220nm。结果表明:阿莫西林和克拉维酸钾两主峰与相邻杂质得到完全基线分离,分离度大于1.5;克拉维酸钾对照品溶液质量浓度为0.050 0~0.500 1mg/mL时与峰面积的线性关系良好(r=0.999 8),平均回收率(n=9)为100.14%,RSD值为0.24%;阿莫西林对照品溶液质量浓度为0.100 0~1.000 1mg/mL时与峰面积的线性关系良好(r=0.999 9),平均回收率(n=9)为100.45%,RSD值为0.17%。与原有的《中华人民共和国药典》方法相比,新的阿莫西林克拉维酸钾片含量测定方法专属性好,准确度高,操作简便快捷,结果可靠,可作为一种质量控制方法。     

Does corporate diversification create value in emerging markets? New evidence from Chile

Using a sample of 85 Chilean firms listed in the Santiago Stock Exchange from 2005 to 2013, we analyze the impact of corporate diversification on firm value. We consider voting rights of the main shareholder and institutional investors’ influence on firm value. We report firm‐value destruction for diversified firms. Regarding ownership concentration, we report a negative relation between the largest shareholder ownership and firm value. Separation between voting rights and cash flows rights of this shareholder is negatively related to firm value. While Pension Fund Administrators (AFP) mitigate firm value destruction in diversified firms, other institutional investors do not play an active role in controlling value destruction. Finally, if the largest owner is a family, we report firm‐value creation in diversified firms. Copyright © 2016 ASAC. Published by John Wiley & Sons, Ltd.