Determinants of dining satisfaction and post-dining behavioral intentions

The purpose of this research is to empirically investigate the determinants and consequences of dining satisfaction with restaurant services. A total of 338 undergraduate business students participated in this research. Results reveal that there exist three sources of customers’ satisfaction with restaurant services: positive emotions, perceived service quality and negative emotions. Positive emotions have more impact on customers’ satisfaction than negative emotions. In addition, emotions mediate the impact of perceived service quality on dining satisfaction. Finally, satisfaction has a significant impact on recommendation, customer loyalty and willingness to pay more.     

Subjective food-risk judgements in tourists

Sources of risk in contemporary tourism vary over a long array of phenomena ranging from the risk of terror attacks to risks related to food and consumption. Currently, alleged food-risk sources such as Creutzfeldt–Jacobs Disease (CJD; commonly known as “Mad Cow Disease”), Salmonella, Scrapie disease and even genetically modified food are salient in mass media.In the present study, we addressed the pervasiveness of tourists’ judgements of such food-related risks. As part of a larger study, some 1880 individual tourists (from 48 different nations) answered a questionnaire pertaining to food-risk issues. Based on the logics of the availability heuristic, we expected that food risks would be judged to be lower in one's own home country than abroad. We also expected that people would rate various sources for food risk differently when rating food risks at home and abroad.The results indicate that risks linked to food are indeed perceived to be higher abroad than at home, regardless of where the respondents’ homes are, although attributions of risk to the various risk sources seem to vary between at home and abroad. The results also show a significant, but moderate correlation between travel experience and food-risk judgements abroad and at home. The results also indicate cultural differences in risk judgements concerning food.     

VRP revisited: The impact of behavioural costs in balancing standardisation and variety

The objective of this paper is to bring a new element to the academic (and industrial) debate concerning the optimum level of variety in component design in mass production companies. Many authors have explored the trade-off between functional and variety costs, and this could be considered as a well-acknowledged management issue, at least from an engineering perspective. Nevertheless, while defining the theoretically optimal level of component variety, there are other elements, more related to operators’ attitude or to operative conditions, which may intervene and prevent effective exploitation of the existing variety. These elements have been given scant attention in literature, while they may play a relevant role in real organisations.In this paper, we will present a case study and an analytic model for these “behavioural costs” in manufacturing environments, so as to show how the theoretically optimal amount of variety changes if one takes into account these aspects. Researchers (and practitioners) might leverage on this contribution in order to rejuvenate the Variety Reduction paradigm, and to increase their awareness in designing and managing mass production manufacturing processes.     

Risk as feelings or risk and feelings? A cross‐lagged panel analysis

This article focuses on affective and cognitive processes underlying the perception of risk. A limitation with most process models of affect/cognition is that they include only concurrent emotions. By following a group (n?=?129) of military sailors prospectively during an international operation, we explored longitudinal relations between perceived risk and related feelings.

Longitudinal cross‐lagged path models were estimated to explore the relationships between perceived risk, worry, and emotional distress. Results gave support to earlier studies by showing that cross‐sectional measures of risk and worry were weakly related. Across time, worry and emotional distress were reciprocally related. Perceived risk had impact on worry but not on emotional distress. Neither worry nor emotional distress influenced perceived risk.

The risk‐as‐feelings hypothesis postulates a direct effect of feelings onto behavioural choice, and a reciprocal relation between cognitive evaluations and feelings.

Our findings do not support a reciprocal relation between judgements of risk and feelings, but an impact from risk on to worry. Between various measures of feelings reciprocity seems to exist. Further replications, including also behavioural measures, are needed.     

Has Distance Died? Evidence from a Panel Gravity Model

The estimated coefficient of distance on the volume of tradeis generally found to increase rather than decrease throughtime using the traditional gravity model of trade. This distancepuzzle proved robust to several ad hoc versions of the modelusing data for 1962–96 for a large sample of 130 countries.The introduction of an "augmented" barrier to trade functionremoves the paradox, yielding a decline in the estimate of theelasticity of trade to distance of about 11 percent over the35-year period for the whole sample. However, the "death ofdistance" is shown to be largely confined to bilateral tradebetween rich countries, with poor countries becoming marginalized.     

Impact of customer experience on loyalty: a multichannel examination

This article examines the relation between the five dimensions of customer experience advocated by Schmitt [1999a. Experiential Marketing. Journal of Marketing Management, 15, 53–67] (cognitive, affective, sensory, behavioural and social) and service provider loyalty. The examination focuses on two different channels, namely branch/agency (physical) and online (Web-based). A total of 484 panellists of a large Canadian polling firm self-administered a Web-based questionnaire regarding banking experience. The exercise was subsequently replicated in the tourism sector. Findings demonstrate that the main dimension impacting loyalty is the affective dimension (negative), thereby contributing handsomely to experiential marketing literature since negative emotions are rarely investigated. Findings also reveal that choice of channel exerts a moderating effect on the different dimensions influencing loyalty and that results vary from one sector to another. The multidimensional, multichannel, multisector approach selected for this study substantiates customer experience as complex and context specific. The authors also suggest practical implications and set out avenues of future research.     

Epidemiology of unintentional drowning in a metropolis of the French Mediterranean coast: a retrospective analysis (2000–2011)

Drowning affects more than 500,000 people worldwide and is responsible for at least 350,000 deaths each year. In France, 1235 drowning resulting in 496 deaths were recorded in the summer 2012. This retrospective study has investigated the epidemiology of drowning in the city of Marseille (South of France) between 2000 and 2011. We identified 449 cases of unintentional drowning. The highest incidence was found among males with a median age of 36 years. The incidence was 5.3 victims per 10,000 inhabitants with a mortality rate of 1.2 per 10,000. These accidents occurred mainly at sea (89%) and during the summer season. A majority of drowning victims (69%) were admitted in a hospital. This is the only study in France to analyse data on drowning throughout the year and over a long period. Drowning is a serious condition burdened by 22% of victims who die.     

Measuring and modelling risk in a naturalistic setting

Two studies were undertaken to investigate risk perception in a military context. A questionnaire elicited cadets’ (n = 136) ratings of three categories of critical incidents (threats, constraints, and suffering among civilians) on nine qualitative risk dimensions adapted from the ‘Psychometric risk paradigm’ along with perceived personal risk, general risk, security and anticipated anxiousness. Factor analyses of average responses to the nine dimensions revealed two components: dread and new risk, the former strongly correlated with anticipated anxiousness and perceived personal and general risk. In a prospective survey, peacekeepers in Kosovo (n = 766) reported frequencies of exposure to threats, constraints, and suffering among civilians, and rated their personal risk of injury, the general risk and their trust in security relative to the peacekeeping operation. The fitness of a path model relating risk perception to risk exposure was estimated with reference to data collected after two, four and six months of deployment. Results were systematic across measurements and fit-indices in suggesting support for the model. The results confirm and extend findings from previous studies on risk perception by showing the impact of both risk characteristics (qualitative dimensions) and actual risk exposure (frequencies) on subjective risk perceptions.     

Property,Power, and Public Choice: An Inquiry into Law and Economics

This article briefly describes the evolution of the recent economic crisis based on different theories toward my own interpretation of it. The deregulation wave of the last decades has created new profit opportunities in various contexts — from labor flexibility to privatization and from financialization to globalization — so promoting a renewed process of capitalist accumulation after the stagflation of the 1970s. This has taken place at the cost of a wide-ranging increase in inequality and instability, thus bringing a cascade of crises, including the latest one of 2008.     

What is the value of an IT e-procurement system?

E-procurement is gaining in popularity in business practice and its benefits encourage its adoption for a variety of areas, including IT (Information Technology) purchases. The problem with assessing the value associated with e-procurement has been addressed by researchers and practitioners, but a clear methodology to determine the benefits related to e-procurement adoption is still missing, especially for IT. This paper defines e-procurement and identifies the six most significant drivers for e-procurement adoption, which are the pillars of the proposed value assessment methodology. The authors have also applied the developed methodology to real cases in order to verify its validity and robustness. Finally, although the developed model takes into account the peculiarities of IT purchases, it also raises more research opportunities for other purchasing categories.