The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

Using data from online customer ratings, we explore how the relationships between logistics performance and customer loyalty are affected by risk characteristics of products and efficiencies of the websites. Risk is defined in terms of price and ambiguity of products. Efficiency is interpreted as the ability of the websites to achieve good ratings in terms of operational factors (such as satisfaction of customers with product specifications, refunds/returns, prices, management accessibility, etc.) and also achieve good ratings in terms of customer loyalty. Our results show that efficiency, but not risk, is a significant moderator of the impact of logistics performance on customer loyalty.     

The competitive response of small,independent retailers to organized retail: Study in an emerging economy

This study aims to decipher the competitive response of small, independent retailers in an emerging economy – India – to the onset of competition from large, organized retailers. The competitive behaviour is comprehended in terms of patterns of retail functional and business strategies, in further classifying the retailers into strategic groups, and finally by assessing the performance of these clusters. The study is based on a primary field survey of 605 grocery shops in two cities in India. The findings of the research point towards the presence of distinct strategies, strategic groups, and the positive impact on small retail performance of adopting distinct retail functional and business strategies.     

Evaluating the comparative performance of countries of the Middle East and North Africa: A DEA application

Over the past few decades, countries of the Middle East and North Africa (MENA) have achieved varying levels of economic development. In this paper, data envelopment analysis (DEA) is employed to study the comparative performance of selected MENA countries. For 1999, our DEA identified four of the 18 countries studied as the most efficient: Bahrain, Jordan, Kuwait, and the United Arab Emirates. All are from the Middle East, with three being members of the Gulf Cooperation Council (GCC). Yemen was rated as the least efficient of all countries considered in the analysis. A regression analysis showed that the efficiency scores have a significant relationship with the richness of the countries (in terms of GNP per capita) but do not have a significant relationship with the size of the countries (in terms of population). Further, a time-series analysis using the Malmquist Productivity Index (MPI) indicated that the MENA countries achieved higher values of desirable attributes, and lower values of undesirable attributes, in 1999 compared to 1998. During 1998-1999, technology change contributed more to the improvement of MPI than did technical efficiency change.     

Retail service quality,corporate image and behavioural intentions: the mediating effects of customer satisfaction

This study investigates the relationships between service quality, corporate image, satisfaction and behavioural intentions. A structural equation modelling (SEM) approach is applied to test the proposed conceptual framework, using data collected from 404 supermarket customers in China. The structural model suggests that customer satisfaction fully mediates the impact of retail service quality on behavioural intentions (e.g. intention to recommend and repurchase). The results also indicate that retail service quality significantly influences customer perceptions of corporate image. The relationship between corporate image and behavioural intentions is fully mediated by satisfaction.     

The viability of cotton-based organic farming systems in India

Cotton farmers in many developing countries are facing decreasing marginal returns due to stagnating yields and high input costs. Conversion to organic management could offer an alternative. In a two year comparative study in central India covering 170 cotton fields, organic farms achieved cotton yields that were on par with those in conventional farms, whereby nutrient inputs and input costs per crop unit were reduced by half. Due to 10–20% lower total production costs and a 20% organic price premium, average gross margins from organic cotton fields were 30–40% higher than in the conventional system. Although the crops grown in rotation with cotton were sold without premium, organic farms achieved 10–20% higher incomes from agriculture. In addition to these economic benefits, the organic farming system does not burden soil and groundwater with synthetic fertilizers and pesticides. However, in this study only minor differences were detected in soil fertility parameters of organic and conventional fields. Altogether, the results suggest that conversion to organic farming can improve livelihoods of smallholders while protecting natural resources. Income loss due to reduced yields in initial years of transition, however, constitutes a major hurdle, especially for poorer farmers. It is thus important to support farmers in overcoming the obstacles of the conversion period.     

The impacts of marketing and operations capabilities on financial performance in the UK retail sector: A resource-based perspective

Drawing upon the resource-based view (RBV) of the firm, this study investigates the relationships among marketing capability, operations capability, and financial performance. Using archival data of 186 retail firms in the UK, we find that that marketing capability has a significant impact on operations capability, and that operations capability is significantly and positively related to retail efficiency. The results also suggest that operations capability fully mediates the relationship between marketing capability and financial performance. The findings of this study provide practical insights for practicing managers to consider when developing functional capabilities in order to achieve superior financial performance.     

Understanding Complexity: the Curvilinear Relationship Between Environmental Performance and Firm Performance

The nature of the relationship between environmental performance (EP) and firm performance (FP) of corporations is a long standing and contentious issue in the literature. This study is intended to advance this debate by arguing for the existence of curvilinear relationship and empirically testing the same using survey data on UK manufacturing firms. FP is captured in terms of growth in sales and market share. Our results show evidence for a quadratic relationship—as firms improve their EP, they seem to achieve much higher levels of FP. These results are consistent with the resource-based view of a firm; as firms engage in EP activities, they are able to gain inimitable knowledge that helps in further learning to further improve performance. Based on our results, we suggest that new studies focus on strategies to extend the period of increasing returns and maximizing the benefits of the positive association between EP and FP.     

Accounting Earnings Processes,Inter-temporal Incentives and Their Implications for Valuation

Accounting measures such as levels and changes in residual earnings are widely used for performance evaluation and executive compensation (Healy, 1985). Quite often, these compensation contracts are of the linear form. In a multiperiod agency setting with hidden actions, where the agent's effort influences the random evolution of a general model of residual earnings, we show that linear compensation contracts based on weighted sum of the levels and changes of residual earnings are indeed optimal. We characterize the contract explicitly and show that the weights are determined by the earnings persistence parameter. Residual earnings are known to be important for valuation too (Ohlson, 1995; Easton and Harris, 1991). In our setting, we demonstrate that residual earnings are also sufficient for valuation. This implies that residual earnings can be used to align incentive goals with valuation objectives. In essence, our paper provides the theoretical underpinnings for linear contracts based on residual earnings and their implications for valuation.