Role of quality management capabilities in developing market-based organisational learning capabilities: Case study evidence from four Indian business process outsourcing firms

Business-to-business marketing literature acknowledges the value firms, including business process outsourcing firms, realise through their supplier networks. Such value realisation is often possible through a dynamic exchange of complementary organisational capabilities between a firm and its network partners. However, little is known about how outsourcing firms develop these capabilities and thus realise value. This paper addresses an unexplored theoretical gap of developing market-based organisational learning capabilities in business process outsourcing firms. Using a capabilities lens, this study assesses the impact of quality management capabilities in developing market-based organisational learning capability. Findings from a case study of four business process outsourcing firms in India suggest that effective knowledge transfer, diffusion and the development of market-based organisational learning capabilities are contingent upon the strength of a firm's quality management capabilities. Implications for theory and practice are discussed.     

The term structure of interest rates and the Mexican economy

Can the yield spread, which has been found to predict with surprising accuracy the movement of key macroeconomic variables of developed countries, also predict such variables for a developing country experiencing economic turmoil? This article presents empirical results that suggest significant forecasting ability for the yield spread for segments of the Mexican economy during the 1995–1997 period of economic volatility. The actual and predicted variable changes sometimes conflict with those experienced by developed countries in part because of the unusually close relationship between the Mexican Treasury and the Banco de México. Consequently, analysts and policy officials may exploit the forecast potential of the yield spread, but only in the context of evolving institutional considerations.     

Human capital formation under neo-liberalism: the legacy of vocational education training in Australasia and implications for the Asia-Pacific region

Abstract

This appraisal considers the role and impact of vocational education and training (VET) in Australia and New Zealand, and suggests directions such policy might take in other Asia-Pacific countries. It identifies key issues and constraints in making VET more responsive to emerging labour market needs in the region as an important factor in sustaining high economic growth. It focuses on the way in which the demands of the government, industry, trainees, and, in particular, shifts in political ideology that have influenced the education and training sectors in both countries. It addresses points of specific relevance for the delivery of VET in the broader Asia-Pacific context and concludes with a consideration of lessons and experiences of Australia and New Zealand with VET that may hold for other countries in the region in formulating priorities and implementing strategies in meeting their current and emerging needs for skills development.     

Location of hazardous materials plants in Israel

The study described in this article examines the distribution of hazardous materials plants in Israel during 2002–2010. In particular, it focuses on densely populated areas destined for future urban expansion, areas in proximity to rivers and water sources, and main transportation arteries. The survey identified certain hazardous materials plants (representing 10% of all such plants in Israel) as highly dangerous owing to the kinds of substances they contain, the nature of their industrial activities, and potential environmental hazards. The location of hazardous plants showed a correlation between population density and industry, with the highest concentration of plants found in Tel Aviv (30%), Haifa and adjacent industrial areas (25%), and Ashdod (12%). Significant concentrations of hazardous plants were also found in Ramat Hovav, Netanya, and Acre (Akko). From 2000 to 2010, the number of hazardous materials plants known to the Ministry of Environmental Protection increased by 62%, with most of the increase concentrated in such coastal cities as Haifa and Tel Aviv, the rest in Israel’s northern and southern (Negev) regions. Further analysis of these data revealed problems resulting from the proximity of these sites to potable and irrigation water sources and to transportation arteries. The main purposes of the study were, first, to develop a geo-tool for informed decision-making regarding the location of hazardous materials plants, and, second, to examine the distribution of such plants in Israel in order to prevent future industrial accidents. This article is part of a comprehensive study on the role of environmental policy in the planning of hazardous materials plants in Israel.     

Union‐division: on the paradoxes of purpose and membership scope in union mergers

Union mergers raise central questions about a union's raison d'être and the range of constituents it can serve effectively. Whereas the challenges posed by union purpose and scope of membership have long engaged researchers, few studies have fleshed out the contradictory issues that engage committed members and leaders during a merger. We argue that in mergers, fundamental themes in unionism intersect in paradoxical ways. We analyse a merger of tertiary education unions in New Zealand and situate its debates within a changing context for industrial relations. The case provides insight into the tensions inherent in union mergers by addressing the drivers for integration and differentiation as well as the role of leaders in shaping these. The findings elucidate paradoxical dynamics inherent in mergers: the paradox of purpose confronts the tension between industrial and craft unionism and the paradox of membership scope considers critical mass and communities of interest. The conclusion reflects on identity, leadership and context during mergers and poses contributions to research and practice.     

The economics of South African sanctions

The present debate on economic sanctions against South Africa reveals that, despite a long history of the threat and use of economic sanctions in international relations, there still prevails a wide array of misconceptions regarding the nature, mechanisms and consequences of such a policy. This article examines some of the economic aspects of the way in which sanctions can impact on a target country and assesses their implications for the South African case.