The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce

Using data from online customer ratings, we explore how the relationships between logistics performance and customer loyalty are affected by risk characteristics of products and efficiencies of the websites. Risk is defined in terms of price and ambiguity of products. Efficiency is interpreted as the ability of the websites to achieve good ratings in terms of operational factors (such as satisfaction of customers with product specifications, refunds/returns, prices, management accessibility, etc.) and also achieve good ratings in terms of customer loyalty. Our results show that efficiency, but not risk, is a significant moderator of the impact of logistics performance on customer loyalty.     

The competitive response of small,independent retailers to organized retail: Study in an emerging economy

This study aims to decipher the competitive response of small, independent retailers in an emerging economy – India – to the onset of competition from large, organized retailers. The competitive behaviour is comprehended in terms of patterns of retail functional and business strategies, in further classifying the retailers into strategic groups, and finally by assessing the performance of these clusters. The study is based on a primary field survey of 605 grocery shops in two cities in India. The findings of the research point towards the presence of distinct strategies, strategic groups, and the positive impact on small retail performance of adopting distinct retail functional and business strategies.     

Cost estimate of platelet transfusion in the United States for patients with chronic liver disease and associated thrombocytopenia undergoing elective procedures

Aims: This study aimed to estimate the cost of platelet transfusion in patients with chronic liver disease (CLD)-associated thrombocytopenia undergoing an elective procedure in the United States.

Materials and methods: The study was conducted in two parts: development of a conceptual framework identifying direct, indirect and intangible costs of platelet transfusion, followed by the estimation of the total cost of platelet transfusion in patients with CLD-associated thrombocytopenia before an elective procedure in the United States using the conceptual framework and cost data obtained from a literature search. The cost of the entire care required to raise a patient’s platelet count before the procedure was considered.

Results: The final conceptual framework included the costs of generating the supply of platelets, the platelet transfusion itself, adverse events associated with platelet transfusion and refractoriness to platelet transfusion. When costs were accounted for in all the framework cost categories, the total direct cost of a platelet transfusion in a patient with CLD and associated thrombocytopenia was estimated to be in the range of $5258 to $13,117 (2017?US dollars) in the United States. The largest portion of costs was incurred by the transfusion event itself ($3723 to $4436) and the cost of refractoriness ($874 to $7578), which included the opportunity cost of a delayed procedure and subsequent platelet transfusions with human leukocyte antigen-matched platelets.

Limitations and conclusions: Although we were unable to include all cost components identified in the conceptual framework in our total cost estimate, thus likely underestimating the true total cost, and despite the data gaps and challenges limiting our estimate of the full cost of a platelet transfusion in patients with CLD-associated thrombocytopenia undergoing an elective procedure in the United States, this study outlines a comprehensive conceptual framework for estimating the cost elements of a platelet transfusion in these patients.     

Pacific trade and regionalization, 1965–1990

The configuration of the Pacific continues to be vague despite much discussion of regionalization of the Pacific countries. This article discusses the factors contributing to regionalization in the Pacific and examines Pacific trade over the 1965–1990 period in order to define the geographic structure of the region. Our results indicate that Pacific trade is characterized by a hierarchy with dominant vertical linkages centered on two main market cores: Japan and the United States. The presence of several subregional cores reveals the Pacific to be a multiple node trading region rather than a unified region. Implications of our findings for emerging global trade patterns are discussed.     

Evaluating the comparative performance of countries of the Middle East and North Africa: A DEA application

Over the past few decades, countries of the Middle East and North Africa (MENA) have achieved varying levels of economic development. In this paper, data envelopment analysis (DEA) is employed to study the comparative performance of selected MENA countries. For 1999, our DEA identified four of the 18 countries studied as the most efficient: Bahrain, Jordan, Kuwait, and the United Arab Emirates. All are from the Middle East, with three being members of the Gulf Cooperation Council (GCC). Yemen was rated as the least efficient of all countries considered in the analysis. A regression analysis showed that the efficiency scores have a significant relationship with the richness of the countries (in terms of GNP per capita) but do not have a significant relationship with the size of the countries (in terms of population). Further, a time-series analysis using the Malmquist Productivity Index (MPI) indicated that the MENA countries achieved higher values of desirable attributes, and lower values of undesirable attributes, in 1999 compared to 1998. During 1998-1999, technology change contributed more to the improvement of MPI than did technical efficiency change.     

Determinants of Nikkei futures mispricing in international markets: Dividend clustering,currency risk,and transaction costs

This paper develops a comprehensive modified cost-of-carry model to study the mispricing of Nikkei 225 index futures contracts traded in Osaka, Singapore, and Chicago based on a new 19-year data set. Using this improved model, we find that dividend clustering, currency risk, and transaction costs all play an essential role in the estimation of Nikkei mispricing. An exponential smooth transition autoregressive-GARCH model is used to describe the international dynamics of Nikkei mispricing. The results indicate that generally mean reversion in mispricing and limits to arbitrage are driven more by transaction costs than by heterogeneous investors.     

Retail service quality,corporate image and behavioural intentions: the mediating effects of customer satisfaction

This study investigates the relationships between service quality, corporate image, satisfaction and behavioural intentions. A structural equation modelling (SEM) approach is applied to test the proposed conceptual framework, using data collected from 404 supermarket customers in China. The structural model suggests that customer satisfaction fully mediates the impact of retail service quality on behavioural intentions (e.g. intention to recommend and repurchase). The results also indicate that retail service quality significantly influences customer perceptions of corporate image. The relationship between corporate image and behavioural intentions is fully mediated by satisfaction.     

The viability of cotton-based organic farming systems in India

Cotton farmers in many developing countries are facing decreasing marginal returns due to stagnating yields and high input costs. Conversion to organic management could offer an alternative. In a two year comparative study in central India covering 170 cotton fields, organic farms achieved cotton yields that were on par with those in conventional farms, whereby nutrient inputs and input costs per crop unit were reduced by half. Due to 10–20% lower total production costs and a 20% organic price premium, average gross margins from organic cotton fields were 30–40% higher than in the conventional system. Although the crops grown in rotation with cotton were sold without premium, organic farms achieved 10–20% higher incomes from agriculture. In addition to these economic benefits, the organic farming system does not burden soil and groundwater with synthetic fertilizers and pesticides. However, in this study only minor differences were detected in soil fertility parameters of organic and conventional fields. Altogether, the results suggest that conversion to organic farming can improve livelihoods of smallholders while protecting natural resources. Income loss due to reduced yields in initial years of transition, however, constitutes a major hurdle, especially for poorer farmers. It is thus important to support farmers in overcoming the obstacles of the conversion period.     

Consumer attitude towards brand-extension incongruity: The moderating role of need for cognition and need for change

Abstract

This paper integrates two contradictory predictions from the schema incongruity theory: a linear versus an inverted-U relationship between brand-extension incongruity and evaluation. It suggests two personality variables, namely, need for cognition and need for change that moderate the relationship. The major proposition that the relationship would be linear for individuals low in both personality dimensions and inverted-U for those high on both was supported by the data obtained through a questionnaire study. The highest evaluation was obtained for the moderately incongruent extension compared to the congruent and extremely incongruent brand extensions of an established brand for individuals high on both personality dimensions. Four innovative behaviour types identified on the basis of a combination of high and low categories of participants on the two personality dimensions also provided similar results. Theoretical and practical implications of the findings, limitations of the present study, and future possibilities are discussed.