The empirical link between export dispersion and export performance: A contingency-based approach

Practitioners and scholars point out that firms are increasingly dispersing their capabilities across organizational functions. However, it is not clear whether all forms of dispersion, of any function, result in the same consequences. This study initiates investigation into the link between the cross-functional dispersion of influence on export marketing decisions (export dispersion) and export performance. Drawing on data from a sample of 225 UK exporters, the findings support the argument that active participation of non-export functions in export-marketing decisions affects export success. However, those performance consequences are dependent on internal and external contingencies. Export dispersion is beneficial for export performance when the export customer environment is more turbulent and, simultaneously, the export technological environment is more stable and the firm has lower levels of export information sharing. In all other scenarios examined in this study, greater levels of concentration of export decision-making (i.e. lower levels of export dispersion) appear to be more beneficial for export performance. Our findings imply that the management of the firm’s level of export dispersion is a complex task, whereby the degree of export dispersion pursued needs to match external environmental and internal firm factors.     

Collusion Along the Learning Curve: Theory and Evidence From the Semiconductor Industry*

I study the effectiveness of collusion during an international cartel in DRAM, a type of semiconductor characterized by learning-by-doing and multiproduct competition. First, by exploiting time and firm-level variation in cartel activity, I estimate that cartel participants cut output more on the oldest product generation than on newer generations. This is consistent with a hypothesis that higher learning rates in newer generations make defection from collusive equilibria more attractive. Second, I formulate a test for defection from collusive equilibria in learning-by-doing industries. Third, I formalize these results in a theoretical framework and discuss implications for antitrust policy in high technology markets.     

Optimality and efficiency of small chessboard designs for correlated errors

Optimal p × q row–column designs are obtained via complete enumeration of all possible designs for two treatments in some fixed effects models with errors specified by a doubly geometric covariance structure. This is done, in part, by a computer search, for a finite set of sizes of the correlation coefficients and in cases where p and q are small enough to make such a search feasible.     

The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships

The purpose of this article is to investigate the differential influence of product quality and service quality on customer satisfaction (CS) along with the interaction role of warranty presence in the context of automotive dealerships. Survey-based research methodology is adopted in which the population are the car owners who perform repair and maintenance jobs in authorized service centres. It is found that the warranty moderation role is supported wherein the relationship between service quality and CS is strengthened by the warranty presence, contrary to the insignificant relationship between product quality and CS influenced by the warranty moderator; besides, the empirical results provide an evidence that the CS value relies on metrics comprising operational measures for service quality and product quality. The outcome of this study contributes to sensitizing the decision makers from manufacturing and service disciplines to the interdependencies and the prerequisite for overall collaborative development. This study presents the first systematic approach that differentiates the influence of product quality and service quality on CS, wherein the warranty service is primarily introduced as a moderator affecting the antecedent relationship in the context of automotive dealerships.     

Inherent factors of family business and transgenerational influencing tourism business in Malaysian islands

ABSTRACT

There is an indication that the existence of transgeneration enterprise has unique ability as a ‘resilient factor’ in sustainable tourism development. It bridges the relationship between resilience and sustainability. This paper highlight evidences of the relationship using two successful case studies of Small-Medium scale tourism enterprises on the islands in Malaysia, namely the islands of Langkawi and Tioman. The most important factors influencing successful family business in transgeneration enterprise by priority within the business wealth point of view are aspect of survival, followed by low-entry barriers, ‘passing the baton’, bridging relationship, ‘smallness’, and adapt and change. From the socioemotional wealth point of view, aspect of belonging followed by family welfare priorities, structural generation change, contextual embeddedness, attitude, informal decision making and friendly working environment influence the success of family business in transgeneration enterprises. Hence, sustainable tourism development in the context of local community empowerment might only be achieved once the ‘resilient factor’ is present or in place and ready at the tourism destination.     

Productivity and efficiency scores of dairy farms: the case of Turkey

A greater productivity level in milk production is the best answer to the increasing demand for this essential food. The main material of this study, which aims to determine the total factor productivity (TFP) and efficiency of dairy farms, consists of 100 surveys chosen from 1,429 registered farms of the Cattle Breeders Association of Aydin-Turkey by means of stratified sampling in May, 2006. The TFP decreases with farm size which shows that large farms fail to utilize their labour resource in full. In data envelopment analysis 15 farms work with an efficiency rate of 100%. The lowest efficiency rate was found to be 43%; the highest one was 100% and the mean rate was 79%. The efforts to improve efficiency levels should include participatory extension and coordinated research programs that aim to increase the productivity and efficiency levels of these small farms in the long run.     

On recursive construction for balanced incomplete block designs with nested rows and columns

This paper presents a recursive method for the construction of balanced incomplete block designs with nested rows and columns.